Job Introduction
Do you want to work in the valued community setting of a library? In this busy customer facing role, you will be dealing with customers face to face, via email or by telephone to help answer day to day library enquiries.
Providing a high standard of customer service, you will help us to deliver a range of services that support the library offers, including the provision of IT support, information and activities for all ages. Activities will include children's rhyme times, craft sessions and book-related events. In a busy library you will help people to access the full range of library resources and will contribute to people’s positive experience of using our service.
We have 4x roles available, 2x in our Stafford Library and 2x in our Stone Library.
Stafford: You will be based at Stafford Library but will be required to work at other libraries in the District, including Stone and Uttoxeter. The library is open daily Monday to Saturday.
Library Assistant 19 hours
Week One
Monday: 10.15am-5.15pm
Tuesday: 10.15am-2.00pm
Wednesday: 1.30pm-5.15pm
Friday: 10.15am-5.15pm
Week Two
Monday: 10.15am-5.15pm
Friday: 10.15am-5.15pm
Saturday: 8.30am-4.00pm
Library Assistant 20.5 hours
Week One
Monday: 10.00am-5.15pm
Thursday: 10.00am-5.15pm
Friday: 10.00am-5.00pm
Week Two
Monday: 10.00am-5.15pm
Wednesday: 1.00pm-5.15pm
Friday: 10.00am-5.00pm
Saturday: 9.00am-4.00pm
Stone: You will be based at Stone Library but will be required to work at other libraries in the District, including Stafford and Uttoxeter. The library is open daily Monday to Saturday.
Library Assistant 18.5hrs (A) Library Assistant 18.5hrs (B)
Week One Week One
Tuesday: 9.00am-6.00pm Monday: 8.30am-5.00pm
Wednesday: 8.30am-1.00pm Friday: 9.00am-6.00pm
Thursday: 9.00am-5.00pm
Week Two Week Two
Tuesday: 10.00am-1.00pm Monday: 9.00am-5.00pm
Friday: 9.00am-6.00pm Tuesday: 9.00am-6.00pm
Saturday: 8.30am-4.00pm Saturday: 8.30am-4.00pm
Main Responsibilities
To give you an idea, some of the key things you’ll do will include:
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Helping customers find the information and resources they need
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Providing essential digital support to customers using computers within the library or accessing e-services
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Supporting projects and activities for all ages especially the young
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Promoting library stock, services and events through social media and outreach events
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Helping process bus pass and Blue Badge applications
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Sales and cash handling
The Ideal Candidate
What you'll bring to the post
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Good time management skills
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Ability to work effectively as part of a team
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A passion for working with and helping customers, demonstrating recent experience of serving customers of all ages from across the whole community, face to face.
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High level of self-motivation and ability to work on own initiative
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Personal drive, confidence, and enthusiasm
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Flexibility and adaptability
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An interest in books, reading and work with children, delivering activities such as rhyme and story times.
Interviews will be held:
Stafford 13th and 14th July
Stone 16th and 17th July
For more information about the role please contact: Farida Mohamedali [email protected] or Stephanie Clarke [email protected]
Please note we may close this advert early should we receive a large volume of applications, so please don't delay submitting your application if interested.
Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role. Please note: The minimum essential criteria in the ideal candidate section detailed above will be used if you are applying under one of our Interview Guarantee Schemes detailed below.
About Staffordshire County Council
We are no ordinary county council:
Our Values:
The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.
Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:
We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.
We look forward and race ahead - that goes for your career too.
Our benefits:
We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.
In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire
Our recruitment process:
As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.
Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities
As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.
As you’ll know safeguarding and promoting the welfare of our children and young people/vulnerable adults is important to us and that’s why this position is subject to a criminal record check from the Disclosure and Barring Service. If applicable you should disclose details of unspent and unfiltered spent reprimands, formal warnings, cautions and convictions in your application form.
