Customer experience advisor Work, Jobs in Tongwynlais, Crf (with Salaries)

Customer Experience Advisor
Transport for Wales —Pontypridd
- £26,227.50 a year
- CRM software
- Microsoft Excel
- Customer service
- Employee discount
2d
Customer Service Advisor
PHSGroup —Caerphilly
- No weekends
- Hybrid work
- Computer skills
- No travel
- Free parking
- Employee discount
Customer Service Advisor
Link Financial —Caerphilly
- £26,000 - £28,500 a year
- Full-time
- Customer service
- English
- Administrative experience
- Employee assistance programme
- Employee discount
Customer Service Advisor
Eakin Healthcare —Cardiff
- £26,719.50 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Sales
- Free parking
- Referral programme
Quick apply
5d
Customer Service Advisor
SSE —Cardiff
- £29,504 - £34,757 a year
- Part-time
- Hybrid work
- Customer service
- IT
- Communication skills
- Employee discount
- Gym membership
Sales Advisor
Hotel Chocolat —Llantrisant
- £13.05 an hour
- Hotel
- Café
- Employee discount
14d
Customer Service Advisor - Midnights Team
Capital on Tap —Cardiff
- £28,500 a year
- Monday to Friday
- Hybrid work
- Customer service
- Financial services
- Communication skills
15h
Customer Service Advisor - Direct365
PHSGroup —Caerphilly
- £24,959.95 a year
- No weekends
- Customer service
- Computer skills
- Communication skills
- Free parking
- Employee discount
2d
Tesco Travel Money Advisor
Travelex —Cardiff
- £13.50 an hour
- Overtime
- Customer service
- Employee discount
9d
Admissions Officer
Cardiff Metropolitan University —Cardiff
- £29,588 - £34,610 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Annual leave
1d
Customer Hub Advisor
Sopra Steria —Newport
- £26,298 a year
- Hybrid work
- Organisational skills
- Annual leave
Parts Advisor
All Types Motor Factors —Cardiff
- £26,000 - £32,000 a year
- Full-time
- Customer service
- English
- Administrative experience
- Store discount
- Employee discount
Quick apply
Retail Sales Advisor - 32 Hours
DFS —Cardiff
- £12.71 an hour
- Sales
- Employee assistance programme
- Employee discount
Quick apply
Service Advisor
Sytner Group —Cardiff
- Weekend availability
- Customer service
- Administrative experience
- Organisational skills
- Employee discount
2d
Telesales Advisor
Valley Telecommunications Ltd —Pontypridd
- £22,308 - £33,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
Quick apply
18h
IT Customer Service Advisor
Catapwlt —Bridgend
- Up to £20,000 a year
- Customer service
- In-person
- Communication skills
- Referral programme
Quick apply
Fraud Investigator Motor Insurance (Underwriting & Claims)
The AA —Cardiff
- Full-time
- Hybrid work
- Computer literacy
- Microsoft Office
- Analysis skills
- Annual leave
2d
Customer Sales and Service Advisor
Indespension —Cardiff
- £24,960 a year
- Full-time
- Customer service
- Driving
- In-person
Quick apply
2d
Human Resources Advisor
PHSGroup —Caerphilly
- Monday to Friday
- Hybrid work
- Management
- Sales
- Travel
- Free parking
- Employee discount
9d
Beauty Advisor/Artist Beauty Advisor
Estee Lauder —Cardiff
- Weekend availability
- Customer service

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customer experience advisor jobs near tongwynlais, crf

Customer Experience Advisor

Transport for Wales -
Pontypridd

Apply Now

Job details

Permanent
£26,227.50 a year
2 days ago

Benefits

Cycle to work scheme
Company pension
Free or subsidised travel
Employee discount
Car scheme

Qualifications

CRM software
Microsoft Excel
Customer service
Microsoft Office
Contracts
Classroom experience
IT
Welsh

Full job description

Salary:

£26,227.50
Location:

Llys Cadwyn Pontypridd
Website Category:

Head Office
Contract Type:

Permanent
Closing Date:

22 July 2026
Vacancy Reference:

0768

The Role

Please note Welsh language skills are an essential requirement for this role.

Provide first line support to customer enquiries and complaints across telephone, email and other channels supporting projects such as, fflecsi, Concessionary TravelCards, Transport for Wales Passenger Assist along with supporting other projects as required and where contracts are secured.

Role responsibilities

Support the successful operation of the Contact Centre by providing first line telephone support along with email and social media channel support to customers by undertaking varied actions in line with our projects.
Responding to customer queries (inbound and outbound) and complaints by communicating via telephone, live chat, email and social media to resolve issues in a timely manner ensuring a high-quality service to our customer. Provide accurate and consistent information in response to queries/complaints to deliver the highest level of service across all contracts managed by the Contact Centre.
Complete daily administrative tasks on various systems to ensure seamless operation of all the telephony service contracts undertaken by the Customer Experience Advisors. Use the CRM system to respond to customer emails in a professional and timely manner.
Demonstrate a comprehensive understanding of various TfW projects by keeping abreast of changes to ensure that information is effectively communicated to customers.
Use initiative to inform customers of any potential changes, gaining insight by building relationships with various internal and external stakeholders to ensure a positive end to end customer experience.
Provide ad-hoc support to other projects as needed by flexibly adapting workload to maintain the highest level of customer satisfaction.
Respond to high volumes of calls/emails efficiently by adhering to the service level agreement/key performance indicators (KPIs) to enhance a positive customer experience.

Who we're looking for

Fluent Welsh language skills, including reading, writing, speaking and understanding.
Previous experience working in a customer service role.
Experience of using a variety of IT systems and Familiarity with Microsoft Office software (Including Microsoft Excel).
Experience handling high volumes of customer queries and complaints.
Experience of communicating to customers through email channels.

Welsh Language Skills

Welsh language skills are an essential requirement for this role.

TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.

Equal Opportunities

We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels."

Who we are

Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.

We're a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.

This advert will close at 23:59 on the day of the application closing date stated above. However, we reserve the right to close this vacancy early if we receive enough applications. We encourage you to submit your application as early as possible.

Job benefits

Enhanced pension scheme

Free travel across the TfW rail network

Cycle to work scheme

Electric car scheme

Health cash plan

High street discounts

Training & development opportunities

Apply Now

Refine Your Search

customer experience advisor jobs in tongwynlais, crf

Customer Experience Advisor

Customer Service Advisor

Customer Service Advisor

Customer Service Advisor

Customer Service Advisor

Sales Advisor

Customer Service Advisor - Midnights Team

Customer Service Advisor - Direct365

Tesco Travel Money Advisor

Admissions Officer

Customer Hub Advisor

Parts Advisor

Retail Sales Advisor - 32 Hours

Service Advisor

Telesales Advisor

IT Customer Service Advisor

Fraud Investigator Motor Insurance (Underwriting & Claims)

Customer Sales and Service Advisor

Human Resources Advisor

Beauty Advisor/Artist Beauty Advisor

I want to receive the latest job alerts for customer experience advisor in tongwynlais, crf

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