Customer experience coordinator Work, Jobs in Tonyrefail, Rct (with Salaries)

Claims/ Customer Experience Coordinator
BELFOR UK Ltd —Cwmbran
- £26,605 a year
- Full-time
- Microsoft Excel
- Customer service
- IT
- Annual leave
- Employee assistance programme
Quick apply
Service Coordinator
Electrical & Gas Care Ltd. —Caerphilly
- Microsoft Word
- Microsoft Outlook
- Accounting
- Free parking
Quick apply
1d
Workplace Experience Coordinator
Capital on Tap —Cardiff
- Travel
- Organisational skills
Customer Experience Coordinator
BELFOR —Cardiff
- Microsoft Excel
- Customer service
- IT
- Annual leave
- Employee assistance programme
10d
Customer Services Coordinator
Siderise Insulation —Maesteg
- Up to £27,000 a year
- Full-time
- CRM software
- Customer service
- Computer literacy
- Free parking
- Health & wellbeing programme
Quick apply
Freight Forwarding Coordinator
CEVALogistics —Pontypridd
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee discount
Data Management Coordinator
General Dynamics Land Systems UK —Pentrebach
- £34,400 - £43,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
8d
Customer Care & Planning Coordinator – Maternity Cover FTC
Magnera Corporation —Aberdare
- Monday to Friday
- Customer service
- ERP systems
- Organisational skills
Education Transport Officer
Neath Port Talbot County Borough Council —Neath Port Talbot
- £37,280 - £40,777 a year
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- Communication skills
- Work from home
- Employee assistance programme
9d
Business Development Coordinator
Siderise Insulation —Maesteg
- From £26,500 a year
- Full-time
- CRM software
- Customer service
- Computer literacy
- Free parking
- Health & wellbeing programme
Quick apply
10d
Quality Coordinator
Sharp Clinical Services (UK) Ltd —Tredegar
- Up to £30,000 a year
- Full-time
- Microsoft Excel
- English
- Microsoft Office
- Free parking
- Store discount
Quick apply
5h
Office Coordinator
SSE —Newport
- £26,239 - £33,600 a year
- Administrative experience
- HVAC
- Organisational skills
- Employee discount
- Gym membership
4d
Marketing Communications Specialist (f/m/d) | 9 -12 month fixed term contract
Ecolab Inc. —Llantrisant
- Full-time
- Marketing
- Bachelor's degree
- Product management
Customer Care Administrator
Vertu Motors —Newport
- £25,539.00 - £27,539.06 a year
- Full-time
- Organisational skills
- IT
- Communication skills
- Employee discount
Quick apply
Distribution Co-ordinator
Breedon Group plc —Treforest
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Technical Administrator
OXEO —Cwmbran
- £25,000 - £26,500 a year
- Full-time
- Administrative experience
- Organisational skills
- Typing
Quick apply
1d
Settlements Coordinator
Smart Metering Systems —Cardiff
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Communication skills
- Annual leave
- Life insurance
Activity Coordinator
Bupa —Cardiff
- £13.10 - £14.10 an hour
- Weekend availability
- Employee discount
- Gym membership
Quick apply
Repairs Coordinator / Cydlynydd Atgyweirio
Wales & West Housing —Llanishen
- £30,178 - £33,215 a year
- Full-time
- Customer service
- Maintenance
- Administrative experience
- Annual leave
- Employee assistance programme
Lettings Tenancy Signings & Accounts Coordinator
CPS Homes —Cardiff
- £30,000 - £33,000 a year
- Full-time
- Customer service
- Administrative experience
- In-person
Quick apply
6h

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customer experience coordinator jobs near tonyrefail, rct

Claims/ Customer Experience Coordinator

BELFOR UK Ltd -
Cwmbran

Quick apply

Job details

Full-time
£26,605 a year

Benefits

Free flu jabs
Annual leave
Company pension
Employee assistance programme
Life insurance

Qualifications

Microsoft Excel
Customer service
GCSE
Numeracy
IT
Communication skills

Full job description

Job Summary:

We are looking for a skilled and knowledgeable Claims Coordinator with a passion for excellent customer service to join our local team. In this role, you will help ensure that every touchpoint with BELFOR is engaging, efficient, and effective. As the first point of contact for our customers, you will manage job lifecycle workflows related to Restoration and Reinstatement following insurance claims. Striving to deliver the highest level of customer experience, you will be a key liaison between the policyholder, the insurance company, our in-house field teams (technicians, trades, and managers), and sub-contractors.

Responsibilities:

Taking ownership of the claim lifecycle from receipt of the initial instruction to job completion.
Phone and email contact with the policy holder at all stages of the claim, including first contact, booking appointments and query resolution.
Take responsibility for all administrative aspects of each claim, ensuring that client systems/portals (including case notes, logs, and records) are accurately maintained and within agreed Service Level Agreements.
Serve as a central point of contact for policyholders, insurance clients, field technicians, and office teams to ensure efficient job completion.
Schedule technicians according to job requirements on a day-to-day basis, optimizing time and minimizing travel.

Qualifications and Experience:

Previous experience in administration, claims handling, or customer service.
Experience in dealing with customers on the phone and demonstrating empathy with customers who may be distressed.
An understanding of claims management tools and systems is an asset but not required.
Experience of working in a team and supporting colleagues.
GCSE Maths and English or equivalent

Preferred Skills:

Strong literacy and numeracy skills.
Proficiency in IT skills, including basic Excel.
Excellent communication skills with the ability to deal professionally with customers.
Ability to switch between tasks

Benefits

28 days annual leave
Annual pay review
Employee Bonuses
Retirement Pension Plan
Life Insurance
Health Cash Plan
Employee Assistance Programme
Induction and E learning
Annual Flu Vaccination
Eye Test

Job Type: Full-time

Pay: £26,605.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer experience coordinator jobs in tonyrefail, rct

Claims/ Customer Experience Coordinator

Service Coordinator

Workplace Experience Coordinator

Customer Experience Coordinator

Customer Services Coordinator

Freight Forwarding Coordinator

Data Management Coordinator

Customer Care & Planning Coordinator – Maternity Cover FTC

Education Transport Officer

Business Development Coordinator

Quality Coordinator

Office Coordinator

Marketing Communications Specialist (f/m/d) | 9 -12 month fixed term contract

Customer Care Administrator

Distribution Co-ordinator

Technical Administrator

Settlements Coordinator

Activity Coordinator

Repairs Coordinator / Cydlynydd Atgyweirio

Lettings Tenancy Signings & Accounts Coordinator

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