Service leader Work, Jobs in Torness, Hld (with Salaries)

Customer Operations Team Lead
HBNL —Inverness
- £32,000 a year
- Full-time
Quick apply
Lounge Services Team Member Host - 0 hr - Inverness
Swissport International AG —Inverness
- £13.49 an hour
- Hospitality
- Bar
- Computer literacy
- Free parking
- Employee assistance programme
2d
Sales - Sales Advisor - UK
New Look —Inverness
- Part-time
- Microsoft Word
1d
Retail Deputy Manager
The Works —Inverness
- Customer service
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Customer Service Agent
Northgate Vehicle Hire —Inverness
- £28,734 a year
- Monday to Friday
- Customer service
- Employee discount
Quick apply
7d
Logistics Manager
Balfour Beatty —Fort Augustus
- Annual leave
Community Sport Hub Officer (Fixed Term to March 2027)
High Life Highland —Inverness
- £41,423 - £44,899 a year
- Part-time
- Remote
- IT
- School
13d
Administrator Deskside services
HCLTech —Inverness
- £24,420 - £34,000 a year
- English
- Windows
- Microsoft Office
Quick apply
8d
Site Supervisor
SSE —Inverness
- £43,704 - £51,484 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Gym membership
8d
Employer Liaison Officer (23152)
Barnardo's —Inverness
- £28,928 - £30,535 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
7d
Document Controller
United Infrastructure —Fort Augustus
- Full-time
- Hybrid work
- Word processing
- Microsoft Office
- Organisational skills
- Annual leave
- Life insurance
Quick apply
Team Leader
Costa Limited —Inverness
- £13.75 - £14.75 an hour
- Full-time
- Fast casual restaurant
- Communication skills
- Employee discount
Quick apply
Workshop Administrator
Northgate Vehicle Hire —Inverness
- £28,734 a year
- Employee discount
Quick apply
Customer Team Leader
Co-op —Inverness
- £14.48 an hour
- Overtime
- Merchandising
- Bakery
- Team management
- Store discount
- Employee discount
Commissioning Engineer - Modular Waste Water Systems
RSE —Inverness
- Driving
- Employee discount
Trading Team Manager
B&Q —Inverness
- £30,500 - £33,500 a year
- Part-time
- Annual leave
- Employee assistance programme
Customer Service Representative - Inverness
Enterprise Mobility —Inverness
- £29,039.40 a year
- Weekend availability
- Customer service
- Communication skills
Shift Leader
Caffe Nero Inverness —Inverness
- £12.76 - £12.91 an hour
- Part-time
- No experience needed
- Supervising experience
- Café
- Employee discount
- Referral programme
7d
Catering Assistant - Asda
Compass Group —Inverness
- £12.71 an hour
Graduate Management Trainee - Inverness / Elgin
Enterprise Mobility —Inverness
- Full-time
- Sales
- Customer service
- Bachelor's degree

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service leader jobs near torness, hld

Customer Operations Team Lead

HBNL
Inverness

Quick apply

Job details

Full-time
£32,000 a year

Full job description

Job Advert

Are you a natural communicator who loves helping people?

As our Customer Operations Team Lead for the Customer Service team, you will play a key hands‑on leadership role within a fast‑paced contact centre environment. You will be both a leader and an active operational contributor, ensuring high‑quality customer service while directly supporting day‑to‑day service delivery.

Our Customer Service team is the first point of contact for customers, and every call is an opportunity to make a difference. You will ensure customers receive the right help, at the right time, delivered with empathy, accuracy, and efficiency.

In addition to leading quality and performance standards, you will be expected to actively participate in frontline activity, including answering calls and handling customer queries in line with service demand, particularly during peak periods, staff shortages, or operational pressures.

You will take ownership of service quality through regular call audits and quality control checks, ensuring all customer interactions are compliant, accurate, and customer‑centred. You will monitor team and individual KPIs, including call answer rates, response times, booking accuracy, productivity, and customer feedback, using insight and data to drive continuous improvement and maintain high performance standards.

Using your experience in KPI management and coaching, you will create a supportive and accountable culture where staff feel well‑trained, confident, and motivated to deliver excellent service. From onboarding new starters and developing existing team members, to resolving complex or escalated customer issues, you will be a steady, visible presence that keeps operations running smoothly while continuously raising the bar for quality and customer experience.

What You’ll Be Doing

Lead, motivate, and support the contact centre team to deliver consistent, high‑quality, customer‑focused service.
Actively support day‑to‑day operations, including answering customer calls and handling enquiries in line with demand and operational need.
Take ownership of service quality by conducting regular call audits and workflow checks to ensure accuracy, compliance, and excellent customer interactions.
Produce and maintain daily, weekly, monthly, and quarterly performance reports tracking call quality, KPIs, and operational trends.
Monitor and manage KPIs including call handling times, abandonment rates, ticket volumes, booking accuracy, productivity, and customer satisfaction.
Provide regular coaching, feedback, and performance support.
Train, onboard, and upskill new starters and existing team members on systems, processes, and customer communication standards.
Foster a positive, accountable culture where staff feel supported, confident, and clear on expectations.
Resolve complex customer enquiries, complaints, and escalations efficiently and professionally.
Support staff during periods of high demand or pressure, acting as an escalation point when required.
Identify trends, risks, and improvement opportunities, implementing changes to workflows and service delivery.
Collaborate with key stakeholders to ensure smooth communication, aligned processes, and consistent standards.
Promote continuous improvement, quality assurance, and compliance across all customer service activity.

What You’ll Need

A customer-first mindset and a passion for creating positive experiences.
Previous experience as a team leader in a customer-facing role (retail, hospitality, office-based, or similar).
Strong teamwork skills — you’ll be part of a small, supportive team working towards shared goals.
Flexibility to work a full-time shift which includes some early evening finishes (8pm) and with occasional Saturdays 9–5.

Quick apply

Refine Your Search

service leader jobs in torness, hld

Customer Operations Team Lead

Lounge Services Team Member Host - 0 hr - Inverness

Sales - Sales Advisor - UK

Retail Deputy Manager

Customer Service Agent

Logistics Manager

Community Sport Hub Officer (Fixed Term to March 2027)

Administrator Deskside services

Site Supervisor

Employer Liaison Officer (23152)

Document Controller

Team Leader

Workshop Administrator

Customer Team Leader

Commissioning Engineer - Modular Waste Water Systems

Trading Team Manager

Customer Service Representative - Inverness

Shift Leader

Catering Assistant - Asda

Graduate Management Trainee - Inverness / Elgin

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