Complaints manager Work, Jobs in Torquay, Dev (with Salaries)

Customer Liaison Officer
Network Plus —Torquay
- Management
- Leadership
- Communication skills
Quick apply
People Hub
Ministry of Justice —Newton Abbot
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Management
- Presentation skills
- Annual leave
14d
General Manager - Ye Olde Jolly Sailor
Ye Olde Jolly Sailor —Teignmouth
- £34,000 - £38,000 a year
- Weekend availability
- Bar
- Restaurant management
- Recruiting
- Employee discount
Quick apply
111 Contact Centre Team Manager
Practice Plus Group IUC —Exeter
- £34,188 a year
- Writing skills
- Analysis skills
- Team management
5d
Area Planning Advisor
Forestry Commission —Humber
- £40,388 - £43,482 a year
- Full-time
- Hybrid work
- Management
- English
- Presentation skills
- Annual leave
- Employee assistance programme
11d
Regional Manager
Bestway Group —Exeter
- Full-time
- Sales
- Data analysis skills
- Human resources
Quick apply
Customer Service / Project Manager
GK Signs & Screenprint Ltd —Exeter
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Analysis skills
- Maths
- Free parking
Quick apply
Business Administrator - Equalities
Ministry of Justice —Newton Abbot
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Databases
- Presentation skills
- Annual leave
11d
Operations Manager
ASDA —Newton Abbot
- Full-time
- Organisational skills
- In-person
- Leadership
- Annual leave
- Employee assistance programme
Community Ranger Haldon
Forestry Commission —Exeter
- £30,105 a year
- Full-time
- Presentation skills
- Communication skills
11h
Aftermarket Parts Manager
Masons Kings —Newton Abbot
- £38,000 a year
- Full-time
- Computer literacy
- Team management
- Computer skills
- Employee discount
Quick apply
13d
Duty Manager
Woodbury Park Hotel & Golf Club —Exeter
- £28,325 a year
- Weekend availability
- Customer service
- Communication skills
- Free parking
- Employee assistance programme
Assistant Store Manager
Tapi —Torquay
- Full-time
- Sales
- Continuous improvement
- Training & development
- Employee assistance programme
- Employee discount
11d
Assistant Service Delivery Manager
SUEZ —Exeter
- £44,432 a year
- Full-time
- Microsoft Word
- Data analysis skills
- Analysis skills
10d
Operational Support Grade - HMP Exeter (Prison Support Role)
Ministry of Justice —Exeter
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
Shift Manager
Twenty1 —Torquay
- From £13.50 an hour
- Weekend availability
- Bar
- Inventory control
- Restaurant management
- Employee discount
Quick apply
6d
Assistant Manager
Costero Lounge —Paignton
- £33,200 - £36,000 a year
- Overtime
- Hospitality
- Casual dining restaurant
- Restaurant management
- Employee discount
Quick apply
Legal Operations Support Officer
HM Courts & Tribunal Service —Exeter
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
Business Administrator
Ministry of Justice —Exeter
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Databases
- Presentation skills
- Annual leave
Centre Manager
KwikFit —Exmouth
- £37,974.60 a year
- Full-time
- Team management
- Employee assistance programme
- Employee discount
2h

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Customer Liaison Officer

Network Plus -
Torquay

Quick apply

Job details

Permanent

Qualifications

Wastewater treatment
Energy and utilities experience
Driving Licence
Management
Stakeholder liaison
Complaint handling
Performance management
Management reporting
Customer interaction
Leadership
Communication skills

Full job description

Description

You will be ultimately responsibility for handling activities as outlined below:

Take ownership of CARE activities (Pre, During & Post) necessary to achieve exceptional customer feedback and customer satisfaction scores.

Deliver effective walk off post completion activities that are coordinated by the Customer Manager.

Key Responsibilities

Key Responsibilities

Effective CARE completion on all projects

80% Walk Off completion (successful visits & score captured)

Core Responsibilities

Strategy:

Ensure a customer service culture is adopted throughout the teams.

Use initiative, prioritise workload and work unsupervised.

Financial / Operations:

Track customer experience KPI’s and compile monthly & weekly reports.

Customer / Market:

Take ownership of activities necessary to achieve exceptional customer feedback and customer satisfaction score.

Manage vulnerable customers in accordance with GSOP3, ensuring that replacement gas supplies are installed on their premises when requested.

Experience and Qualifications

Key Competencies

Leadership – Act as an Ambassador promoting the Customer minimum standards

Health, Safety & Environment – Report / escalate any HSEQ near misses / hazards observed

Customer focused - Relevant contract/customer service experience. Able to adapt to customer needs.

Embracing Change - Able to support performance review sessions and drive performance improvement.

Communication - Effective interpersonal skills.

Influencing skills - Able to positively influence customer thinking

Performance Management - Demonstrable experience of exceeding targets/KPI’s.

Innovation and Creative Thinking - Able to adapt to customer needs

Operational Understanding – General knowledge of the Eclectic industry is desirable. Able to use digital devices and built in apps. Able to prioritise tasks and work independently

Qualifications/Skills Required

Experience of working in Utilities

Driving Licence

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.

About Network Plus

Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.

We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.

We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

Quick apply

Refine Your Search

complaints manager jobs in torquay, dev

Customer Liaison Officer

People Hub

General Manager - Ye Olde Jolly Sailor

111 Contact Centre Team Manager

Area Planning Advisor

Regional Manager

Customer Service / Project Manager

Business Administrator - Equalities

Operations Manager

Community Ranger Haldon

Aftermarket Parts Manager

Duty Manager

Assistant Store Manager

Assistant Service Delivery Manager

Operational Support Grade - HMP Exeter (Prison Support Role)

Shift Manager

Assistant Manager

Legal Operations Support Officer

Business Administrator

Centre Manager

I want to receive the latest job alerts for complaints manager in torquay, dev

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