We have an opportunity for a Housing Assistant at our Extra Care Service in Totnes. You will join a dedicated team, working with the Extra Care Scheme Manager to deliver a high-quality housing management service that exceeds customer expectations.
This is a 12-month fixed-term part-time position (25 hours per week), working 5 hours daily, Monday to Friday. Exact working hours are to be agreed and will be between 9am and 5pm.
Key responsibilities:
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Provide advice on repairs, tenancy management, and rent queries, referring to specialist teams where required
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Communicate effectively with residents and signpost local services
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Respond promptly to and resolve complaints in line with agreed standards
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Liaise with contractors to minimise disruption and keep residents informed
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Work with internal and external teams to address concerns and support safeguarding requirements
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Carry out routine health and safety checks, including fire safety inspections, ensuring compliance with legislation
About you:
You will be a customer-focused professional with strong teamwork skills and an understanding of health and safety. You will be able to demonstrate:
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Experience delivering excellent customer service and acting on feedback
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Strong communication and collaboration skills
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Effective problem-solving and decision-making ability
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Good IT knowledge and administrative skills
The Guinness Partnership have an outstanding benefits package to reward hard work and commitment to our values, which includes:
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£13.81 per hour
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Pension Contribution - up to 9% on a matched basis,
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Company sick pay (after qualifying period) and life assurance
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Lifestyle benefits, including discounts and a cycle to work scheme
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Employee Assistance Programme
If you are interested in joining us and would like to apply for this role, please review the role profile to ensure you meet the essential criteria.
