Do you live in Devon and want to make a difference to the health and wellbeing of people living in your community?
Have you got experience of working within the health and wellbeing sector to support a wide range of clients on their stop smoking journeys?
Do you work in the NHS or in a health-related role such as HCA (Health Care Assistant) or Social Prescribing and looking for a change and a new opportunity?
The role
We’re looking for a passionate Stop Smoking Advisor to join our Healthy Lifestyles team—supporting residents across Devon to quit smoking through personalised, high‑quality behaviour change support.
This is a community‑focused, place-based role, perfect for someone who loves getting out into local neighbourhoods, forming relationships with partners, and ensuring support is accessible where it’s needed most.
You will also work as part of a small highly skilled and passionate team delivering a Stop Smoking Service, operating across Devon to support local residents to quit smoking through a 3-tiered approach service.
The role is ideally suited to people with strong communication skills, who enjoy working with clients to support them to make improvements to their health.
We support clients to give up smoking through delivering tailored stop smoking support, including carrying out initial assessments and interventions using proven behaviour change techniques in line with national guidelines.
You will have a wide and varied caseload and will need to be able to prioritise multiple clients’ needs via multiple channels including in community settings, workplaces and virtually using digital media.
You will also contribute to wider community engagement activities to promote and support the stop smoking service.
This is a Full-time role. Core hours are Monday – Sunday 8am – 8pm. Flexible hours are required to meet the needs of the service including evening/weekend work in agreement with the service lead. Where the above hours are not needed you will work Monday - Friday between 08:30am - 5pm.
You will be required to drive and have access to a car to deliver face to face interventions.
Who We Are
ICE is one of the fastest growing behaviour change organisations in the UK. We bring courage, energy, and ambition to equip & enable more organisations & people to move our world forward. To grow our significance as a leading behaviour change practice. By energising organisations & people to find the clarity, courage, & commitment needed to realise their full purpose & potential.
Our Mission
We are social activists driven to unlock your power, purpose and possibility, we are for people and planet.
We Make Better Happen.
We are a purpose-driven organisation; our ethos and beliefs are important to us. As a team we hold and practice three core character traits and set around those character traits are the behaviours that matter to us as a team for our work together.
Whole Heartedness: Bring passion and energy to our work, our colleagues and ourselves.
Trust: Trust and intent to do the right thing.
Being Curious and Creative: Bringing our ideas to add value to what we do.
“We live by what we believe not by what we see.”
Are you right for the job?
· You will need to be an independent self-starter, flexible and driven by a desire to help people positively change their lifestyle behaviours.
· You will be a people person and thrive on engaging people including clients and stakeholders/partners.
· You will be used to working towards outcome targets.
· You will live in the local area of Devon to be able to travel and work daily in the community and the office premises.
· You will own a car and be able to drive to client sites and other offices if required.
Key elements of the day-to-day role:
- Contribute to the assessment of clients for suitability for the service and eligibility for the right tier of support.
- Deliver personalised stop smoking support through 1:1, group, online and telephone sessions, including assessments, CO testing, NRT guidance and accurate record‑keeping.
- Deliver community outreach and place‑based engagement, including events, pop‑up clinics, workplace sessions and partnerships with GPs, community groups, and local organisations.
- Promote wider healthy lifestyle behaviours, providing wellbeing advice and signposting, and supporting service promotion.
- Work collaboratively within the team, take part in supervision and training, and uphold safeguarding, confidentiality, and health & safety standards.
- To carry out CO testing using equipment provided.
- To assess nicotine dependence and readiness to quit using the Fagerstrom test.
- To support the client in making the best decision on pharmacotherapy/ Quit Aid.
- Provide NRT via a voucher scheme/direct supply.
- Ensure appropriate records are kept for all contacts with the service via the service CRM.
- Follow up and support clients to 4 week and 12-week quits.
- Support clients who fail in their attempt to re-engage with the service and make subsequent attempts.
- Seek out opportunities to develop and implement stop smoking services in a range of health and community settings.
- Complete all service paperwork in a timely manner in line with agreed protocols.
Care/service/function provision: eg,** To deliver excellent levels of customer service and coaching support to people, and address or report, in a timely and proactive manner*.
o To plan and deliver smoking cessation advice and coaching support sessions, including advice on stop smoking medications, working within recommended protocols and guidelines. This will involve individual, telephonic, on-line and group work sessions in a variety of community settings and venues.
o Develop individually tailored support plans including recommending treatments based on assessed needs.
o Provide information to people about stopping smoking and health-related issues in line with best guidance and protocols.
o Provide general health and lifestyle advice and support to people using the service e.g. healthy eating, physical activity, stress management. This will include individual and group-based interventions, signposting and referring to other health, community, and voluntary services.
o Responsible for the delivery of stop smoking support a range of clients as defined by the commissioner.
o To be involved in practice awareness raising sessions in Primary Care, Secondary Care and Community settings.
o To be involved in the marketing and promotion of the service alongside other colleagues. This may involve attending events on evenings/weekends.
o Undertake specific project and/or development activities in conjunction with the Service Lead.
o Respond effectively to referrals within stated timescales – self-referrals from the individuals, and those from colleagues /other workers/GPs.
o Ensure administrative duties are carried out efficiently and effectively in order to meet the needs of the service.
o To be involved in monitoring and evaluation of client feedback, offering recommendations as part of the team to improve services.
Working as part of a Team:eg, ** As part of a team, deliver person centred care whilst meeting the service standards and objectives.
Essential existing skills/experience:
· You will live in the Devon area.
· Understanding of behaviour change techniques.
· NVQ level 3 or equivalent in health-related studies OR substantial.
· Successful experience of delivering stop smoking interventions in a range of settings.
· Smoking Cessation Training – Level 2 delivered by an NHS Stop Smoking Service or the National Centre for Smoking Cessation and Training (or to undertake within 1 month of starting in post).
· As this post is community-based, post holders will need to be able to independently travel with own car to be available to drive across the Devon area.
· IT literate and able to confidently use online methods of communication. You will also need to have a good eye for detail, and you will be accurate with data input and reporting.
· Customer facing experience – ideally in health setting or service.
· Experience of using databases or digital systems to record data.
Full training for all roles including becoming a NCSCT Stop Smoking Advisor will be provided along with a programme of continued professional development.
Have we described you?
We can promise you an opportunity to grow, add value and progress your career in an exciting environment by bringing your strengths to our team and having fun along the way.
Don’t miss out; if you have been excited by this opportunity, then act now.
All posts will be subject to enhanced DBS clearance.
Only those shortlisted will be contacted.
Job Type: Full-time
Pay: £26,227.50 per year
Benefits:
- Casual dress
- Company events
- Enhanced maternity leave
- Free flu jabs
- Paid volunteer time
- Sick pay
- Work from home
Licence/Certification:
- Driving Licence (required)
Willingness to travel:
Work Location: Hybrid remote in Exeter EX4 3RG
