Customer service team lead Work, Jobs in Totnes, Dev (with Salaries)

Commercial & Operations Lead
AcuPrime —Exeter
- £30,000 - £36,000 a year
- Full-time
- Sales
- Customer service
- English
Quick apply
Itsu Team Leader - Service
Scoffs —Exeter
- £13.71 an hour
- Full-time
- Hospitality
- Leadership
- Communication skills
- Employee discount
Quick apply
Team Leader
Card Factory —Plymouth
- £13 an hour
- Leadership
6d
Lead Receptionist
Elysium Healthcare —Exeter
- £25,935 a year
- Part-time
- English
- Microsoft Office
- Organisational skills
- Free parking
- Annual leave
Quick apply
Team Manager - Gaining Access
LiveWest —Clyst Honiton
- £42,400 - £47,100 a year
- Hybrid work
- Management
- Organisational skills
- Leadership
- Annual leave
- Employee discount
4d
Team Leader
Southern Coop —Exeter
- £13.50 an hour
- Part-time
- Employee assistance programme
- Employee discount
6d
Team Leader - Engine Room
Ocean —Exmouth
- £12.93 - £13.69 an hour
- Full-time
- Bar
- Leadership
- Annual leave
- Employee assistance programme
9d
People & Service Team Leader
River Island —Exeter
- Weekend availability
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
TEAM MANAGER
Primark —Plymouth
- £33,189 a year
- Sales
- Organisational skills
- Leadership
- Annual leave
9d

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Commercial & Operations Lead

AcuPrime
Exeter

Quick apply

Job details

Permanent | Full-time
£30,000 - £36,000 a year

Qualifications

Sales
Customer service
English
Microsoft Office
B2B
Organisational skills
Communication skills

Full job description

About Us

AcuPrime is a long-established UK distributor specializing in professional acupuncture and Asian therapy products. For 25 years, we have supported practitioners, clinics and wholesale partners across the UK with trusted products, professional support and reliable service. We are passionate about helping healthcare professionals deliver the best possible outcomes to their patients.

The Opportunity

We are looking for a proactive, commercially minded and hands-on Commercial & Operations Lead to become a key part of our UK office. This is not a role for someone who simply waits for instructions. We are seeking someone with a strong sense of ownership, accountability and initiative - someone who enjoys solving problems, improving ways of working and helping a small business operate effectively and grow.

As part of a small and dynamic office environment, flexibility and teamwork are essential. This role requires a practical, “roll-up-your-sleeves” attitude and a willingness to support across different business areas when needed.

Key Responsibilities

Commercial & Customer Support:

· Build and maintain strong relationships with practitioners, clinics and wholesale customers.

· Handle customer enquiries professionally via phone, email and online channels.

· Manage order processing and support customer account coordination.

· Identify opportunities to improve customer experience and service quality.

· Contribute to sales growth through proactive customer engagement and follow-up.

· Coordinate online customer enquiries and website orders to ensure a smooth customer experience.

· Support basic e-commerce activities, including product information updates, website content coordination and continuous improvement of the online customer journey.

Operations & Office Coordination:

Manage day-to-day operational activities of the UK office.
Coordinate stock, inventory and warehouse activities with operational support staff.
Ensure smooth order fulfilment, shipment coordination and issue resolution.
Work closely with international colleagues and suppliers to support supply continuity.
Support purchasing, administration and operational reporting.

Process Improvement & Ownership:

Proactively identify operational inefficiencies and recommend practical improvements .
Take initiative to resolve day-to-day business challenges.
Support implementation of new systems, workflows and business improvements.
Help strengthen operational discipline, organisation and service standards.

What We’re Looking For

· Experience: 1-4 years of relevant experience in commercial support, operations, customer service, office coordination, e-commerce support, or a similar role.

· Communication: Strong communication skills in English, both written and verbal.

· Mindset: A proactive, solution-oriented mindset with willingness to take initiative.

· Skills: Strong organisational skills and the ability to manage multiple priorities.

· Ownership: A high sense of accountability, ownership and responsibility.

· Independence: Confidence working independently and making practical day-to-day decisions.

· Adaptability: A flexible and hands-on approach in a small business environment.

Systems & Industry: Proficiency in Microsoft Office and business systems.

· Experience in B2B, healthcare, medical products, wholesale, distribution or e-commerce environments is beneficial.

· Basic understanding or exposure to e-commerce / online customer experience is advantageous.

Why Join Us?

Opportunity to play a meaningful role in a growing specialist healthcare business.
High level of responsibility and ownership.
Small team environment where your contribution genuinely matters.
Opportunity to grow with the business and make a real impact.
Performance-based salary reviews and annual bonus potential.

Pay: £30,000.00-£36,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer service team lead jobs in totnes, dev

Commercial & Operations Lead

Itsu Team Leader - Service

Team Leader

Lead Receptionist

Team Manager - Gaining Access

Team Leader

Team Leader - Engine Room

People & Service Team Leader

TEAM MANAGER

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