Technical sales manager Work, Jobs in Totnes, Dev (with Salaries)

Customer Service Manager
Barnes Aerospace —Newton Abbot
- CRM software
- Customer service
- ERP systems
Quick apply
Business Development Manager
Safetykleen —Exeter
- £35,000 a year
- Full-time
- Sales
- Employee assistance programme
Quick apply
Channel Sales Manager
Cambium Networks —Ashburton
- Full-time
- Remote
- Sales
- Business development
- Bachelor's degree
- Employee stock purchase plan
- Annual leave
Commercial Account Handler
Benefact Group —Totnes
- From £35,000 a year
- Full-time
- Annual leave
- Sick pay
Sales Office Manager
CCF —Exeter
- Full-time
- Sales
- Customer service
- Leadership
- Employee discount
Insurance Consultant
Benefact Group —Totnes
- From £35,000 a year
- Full-time
- Annual leave
- Sick pay
Account Manager
Kensa —Exeter
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
- Employee assistance programme
Business Development Manager
Technical Marine Supplies —Plymouth
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- CRM software
- Up to 50% travel
- Sales
- Work from home
Quick apply
Account Manager
Ecolab Inc. —Exeter
- Full-time
- Engineering
- Data analysis skills
- Bachelor's degree
Regional Account Manager
Rubix —Plymouth
- Full-time
- Customer service
- Business development
- Communication skills
Sales Manager
Gooch & Housego Plymouth —Plymouth
- Full-time
- Communication skills
- Annual leave
Quick apply
5d
PACOM - Business Development Manager
Securitas Technology UK —Exeter
- Full-time
- Hybrid work
- Business development
- Travel
- Communication skills
Quick apply
4d
Technical Director, Capture Management Lead - Water
AECOM —Exeter
- Full-time
- Hybrid work
- Sales
- Travel
- Leadership
Insurance Sales Executive
Benefact Group —Exeter
- From £35,000 a year
- Full-time
- Sales
- Annual leave
- Sick pay
12d
Sales Consultant (PC) - Mercedes-Benz Exeter
City West Country Ltd —Exeter
- Up to £39,990.67 a year
- Weekend availability
- Sales
- Administrative experience
- Employee assistance programme
- Employee discount
Quick apply
10d

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Sr. Product Line Manager - Telecom Subsystems
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Engage with customers to identify, promote, and shape new product and technology opportunities. Ensure clear, timely communication so customers have the…
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Customer Service Manager

Barnes Aerospace -
Newton Abbot

Quick apply

Job details

Permanent

Qualifications

CRM software
Customer service
ERP systems
Bachelor's degree
Data management
Continuous improvement
Customer relationship management
Organisational skills
Contracts

Full job description

An exciting opportunity exists at Barnes Aerospace for a Customer Service Manager (CSM) within the Global Commercial and Customer Service
Team. The C&CS Team is responsible for supporting the sales function in various process steps. The Customer Service Manager role is
accountable for building and maintaining customer relationship as the primary customer service point of contact through ensuring consistent,
high-quality communication with customers and execution of commercial commitments at the site level. Working as part of the Site General
Manager leadership team, the CSMs are responsible for proactive updates, issue resolution, and day-to-day contract support.

Core Responsibilities:

Serve as the site's primary point of contact for customer communication/escalations post-deal.
Oversee backlog review, order entry, and customer scorecard management.
Support contract closeout and post-sales follow-up activities.
Serve as the primary point of contact for customer site communications, ensuring timely and professional updates, and escalate issues
to commercial leadership and site management as necessary to ensure swift resolution.
Monitor customer satisfaction and lead visits/audits.
Disseminate contract requirements, deliverables, and terms and conditions to functional areas.
Oversee the review and analysis of the Customer Service Analyst’s daily activities, including but
not limited to customer schedule changes to understand impact to sales plan and operations;
coordinate and administer any pricing changes required by customer changes.
Responsible for monitoring and maintaining standard work practices at the site level to ensure
consistency, compliance, and operational excellence.
Oversee initiatives to meet all federal statutory and regulatory requirements and Barnes policies
regarding export compliance and federal acquisitions. Ensure small business plans and reporting
are completed as required.
Lead, develop, and coach a high-performing customer service team by enhancing skills through
regular 1:1 coaching sessions, fostering employee engagement, and driving consistent performance
outcomes.
Serve as Division Export Compliance Administrator (DECA). Administer all export activity (both
Defense and Commercial) to include but not limited to training, shipping, contract review, license
and agreement preparation and submittal, and foreign visitor screening and employment plans. Ensure that any export compliance
issues are addressed during the quoting process for customers.
Responsible for understanding and effectively communicating site dashboard metrics during internal and external report-outs, ensuring
data accuracy and clarity in performance updates.
Responsible for overseeing the execution and accuracy of site EDI transactions to ensure seamless and reliable data exchange with
customer.
Responsible for end-to-end proposal management.
Responsible accurate Salesforce data management.

Qualifications:

5-7 years in customer-facing roles in manufacturing or the aerospace industry (CRO or OEM).
Excellent interpersonal and service recovery skills. Able to maintain composure during high-stress or conflict situations,
demonstrating empathy and professional persistence.
Excellent customer relationship management skills with an ability to build trust and maintain positive relationships through timely
updates and professional communication, even under pressure.
Strong problem-solving & escalation management skills in which you can quickly identify root causes of issues (e.g., delivery or
quality problems) and engage appropriate teams to resolve them.
Strong cross-functional collaboration skills with an ability to work effectively with operations, quality, engineering, and
commercial teams to align responses to customer needs.
Strong organizational skills for managing data, priorities, and timelines.
Knowledge of ERP/CRM systems (e.g., SAP, SFDC) is a plus.
Ability to interpret delivery metrics, quality trends, and customer scorecards to drive continuous improvement.
Basic understanding of commercial agreements to ensure order compliance and facilitate contract closeout activities.
Travel requirement ~10%

Education Requirements:

Bachelor’s degree preferred; relevant experience acceptable in lieu.

MB Aerospace Newton Abbot Ltd, A Barnes Aerospace Company, is an Equal Opportunity Employer.

MB Aerospace Newton Abbot Ltd, a Barnes Aerospace Company, is a subcontractor to the United States Government and provides defence services involving technical data and products governed by the Arms Export Control Act and the International Traffic in Arms Regulations (ITAR), 22 C.F.R. parts 120 - 130 and the Export Administration Act and the Export Administration Regulations (EAR), 15 C.F.R. parts 730 – 774 (“Export Laws”). All candidates are subject to review and governance under such Export Laws and any offer of employment may be subject to additional considerations and/or conditions.

Quick apply

Refine Your Search

technical sales manager jobs in totnes, dev

Customer Service Manager

Business Development Manager

Channel Sales Manager

Commercial Account Handler

Sales Office Manager

Insurance Consultant

Account Manager

Business Development Manager

Account Manager

Regional Account Manager

Sales Manager

PACOM - Business Development Manager

Technical Director, Capture Management Lead - Water

Insurance Sales Executive

Sales Consultant (PC) - Mercedes-Benz Exeter

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