Fundraiser Work, Jobs in Totton, Ham (with Salaries)

Call Quality Analyst
Better —Bournemouth
- £28,000 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Employee discount
Quick apply
Charity Fundraiser
Aristos Fundraising —Portsmouth
- £500 - £1,000 a week
- Customer service
- Communication skills
Quick apply
Self-Employed Face to Face Fundraiser
Local Hospice Lottery —Bournemouth
- £30 - £55 an hour
- Full-time
Quick apply
Face to Face Fundraiser
Local Hospice Lottery —Bournemouth
- £26,221.74 a year
- Full-time
- Hospice
- Annual leave
- Employee assistance programme
Quick apply
Charity Fundraising Executive - South Coast, West Sussex & Salisbury
Bauer Media Group —Fareham
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Legacy & Major Donor Lead
Hampshire & Isle of Wight Wildlife Trust —Southampton
- Up to £37,500 a year
- Full-time
- Hybrid work
- Communication skills
- Free parking
- Annual leave
2d
Face-to-Face Fundraisers Level 1, Isle of Wight
RNLI —Cowes
- £13.45 an hour
- Weekend availability
- Sales
- Travel
- Communication skills

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Call Quality Analyst
Better —Bournemouth
The successful candidate will be responsible for listening to and assessing the quality of calls, ensuring that our standards are consistently met and exceeded.
£28,000 a year
Quick apply
Charity Fundraiser
Aristos Fundraising —Portsmouth
Customer service skills with a friendly, approachable manner. Engage with the community through events, campaigns, and direct outreach programmes.
£500 - £1,000 a week
Quick apply

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Call Quality Analyst

Better -
Bournemouth

Quick apply

Job details

Full-time
£28,000 a year

Benefits

On-site gym
Employee discount

Qualifications

Customer service
Analysis skills
Organisational skills
Communication skills

Full job description

Job Title: Call Quality Analyst

Location: Office based, Bournemouth

Salary: £28,000

About Us

Better is a leading provider of telecommunications solutions, dedicated to delivering exceptional service to our customers. We pride ourselves on our innovative approach and commitment to customer satisfaction. Our Bournemouth office is a vibrant and supportive environment where every team member plays a crucial role in our success.

Role Overview

We are seeking a meticulous and detail-oriented Call Quality Analyst to join our dynamic team. The successful candidate will be responsible for listening to and assessing the quality of calls, ensuring that our standards are consistently met and exceeded. This role is crucial in helping us maintain our reputation service excellence.

Responsibilities:

Monitor and evaluate calls for quality, compliance, and customer experience.
Provide actionable feedback to agents and management to improve performance.
Develop and maintain call quality standards and evaluation criteria.
Analyse call data trends to identify areas for improvement.
Collaborate with training and operations teams to implement quality improvement strategies.

Requirements

Proven experience in call quality analysis or related roles.
Strong analytical skills to assess call data and quality metrics.
Excellent communication and interpersonal skills.
Ability to provide constructive feedback to team members.
Detail-oriented with strong organizational skills.
Familiarity with call centre operations and customer service standards.
Proficiency with call monitoring and quality assurance tools is a plus.

Benefits

Opportunity to work in a dynamic and supportive team environment.
25 days holiday plus bank holidays, increasing by 1 day for every year of service, plus your birthday off
Early finish Fridays
Modern office with an onsite café and gym and Central Bournemouth location, just 2 minutes from the beach.
Monthly staff awards with quarterly dinner and drinks at top local restaurants.
Ongoing training and development opportunities.
Enjoy events such as summer parties, Christmas celebrations and charity fundraisers.
Access to discount at popular retailers

Quick apply

Refine Your Search

fundraiser jobs in totton, ham

Call Quality Analyst

Charity Fundraiser

Self-Employed Face to Face Fundraiser

Face to Face Fundraiser

Charity Fundraising Executive - South Coast, West Sussex & Salisbury

Legacy & Major Donor Lead

Face-to-Face Fundraisers Level 1, Isle of Wight

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