Customer service representative Work, Jobs in Totton So40 (with Salaries)

Customer Service Representative
HSBC Global Services Limited —Fareham
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Free parking
- Annual leave
Customer Service Assistant Over 18
Tenpin —Southampton
- £12.75 - £13.21 an hour
- Part-time
- Bar
- Customer service
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
CSR
HSBC Global Services Limited —Southampton
- From £25,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
9d
Customer Service Advisor
Olleco —Southampton
- £27,497.64 a year
- Sales
- Customer service
- Communication skills
Quick apply
11d
Customer Service Assistant
Wickes —Southampton
- £8.82 - £12.71 an hour
- Full-time
- Customer service
- Annual leave
- Employee discount
4d
Administrator/Customer Service Advisor
The Polyclear Group —Southampton
- From £26,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Accounting
- Free parking
Quick apply
9d
Customer Service Assistant
Admiral Slots —Southampton
- £12.95 an hour
- Weekend availability
Quick apply
Customer Service Advisor - Portsmouth
HM Revenue and Customs —Portsmouth
- £28,016 a year
- Part-time
- Hybrid work
- Customer service
- Basic maths
- No experience needed
- Annual leave
- Work from home
7d
School Mobile Customer Service Assistant
Chartwells —Southampton
- £13.50 an hour
- School
2d
Customer Representative - Amesbury
Nationwide Building Society —Amesbury
- From £25,250 a year
- Full-time
- Customer service
- Banking
2d
Customer Service Technical Systems Support
South Western Railway —Southampton
- £35,944 a year
- Full-time
- Project management
- IT
- Communication skills
- Employee discount
Customer Service Advisor
NHSProfessionals —Southampton
- £25,890 a year
- Hospital
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
Junior Customer Service Representative
Pure Human Resources —Winchester
- £10.75 - £12.71 an hour
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
- Employee discount
Customer Care Co-Ordinator Southampton- 12 months maternity cover
The Swatch Group (UK) Limited —Southampton
- Full-time
- Microsoft Excel
- English
- Microsoft Office
9d
Customer Care Co-Ordinator Southampton- 12 months maternity cover
Swatch Group —Southampton
- Microsoft Excel
- English
- Microsoft Office
Quick apply
9d
Customer Service Assistant/Bar Personel
ESS Compass —Marchwood
- £12.76 an hour
- Bar
Customer Service Representative - Poole
U-Drive —Poole
- £30,708 a year
- Weekend availability
- Customer service
- Driving
- Communication skills
- Annual leave
- Employee discount
Quick apply
Passenger Service Agent
ABM —Steeple Langford
- £14.87 an hour
- Full-time
- Employee discount
20h
Customer Service Representative
CooperVision —Fareham
- Full-time
- Hybrid work
- English
- Microsoft Office
- Continuous improvement
Senior Customer Service Advisor
Barclays —Bournemouth
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance

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Customer Service Representative

HSBC Global Services Limited -
Fareham

Apply Now

Job details

Full-time
From £25,000 a year

Benefits

Free parking
Annual leave
Company pension
Work from home
Employee discount

Qualifications

Customer service
Banking

Full job description

Do you enjoy talking to customers and providing them with an exceptional service? Do you excel at staying composed while communicating and solving problems to ensure customers feel supported? If so, join us as a Customer Service Advisor and enjoy all the rewards of working for one of the world’s leading banks.

As well as a salary starting from £25,000 for a 35-hour week you can expect two fixed pay increments of £750 each in your first year (the first after your 6 months’ probation, then at the end of your first year on completion of a competency assessment). We also offer free parking, ‘lunch on us’ scheme, and subsided on-site nursery - not to mention an impressive range of company benefits including 25 days’ paid holiday (+ bank holidays), employee discounts and pension/healthcare schemes. We also provide hybrid working which gives you the best of both worlds.

You don’t have to bring us banking or even customer service experience, but there are essential skills that we look for:

Active listening: listen carefully, retain key details, and accurately understand our customers’ concerns.
Effective communication: clearly communicate information, ask the right questions, and ensure customers understand solutions.
Customer-centric mindset: always aim to deliver a quality service for our customers so they have a positive experience to ensure longer lasting relationships.
Empathy and support: understand the customer’s perspective and tailor your approach accordingly to support.
Resilience: remain calm when dealing with customer questions, competing priorities and a demanding workload.
Accountability: resolve customer queries in-line with policy and guideline.
Following Process: follow procedures or making appropriate escalations where necessary.
Digital Fluency: have confidence and a good capability with technology.

We can teach you everything else you need to know via our comprehensive training programme. This will be across 16 weeks to get you up-to-speed with your role, our systems, and products, and in our Academy (where you’ll be taking your first live customer calls with the support of a peer coach). Our Training and Academy hours are Monday to Friday 9am-5pm and training and academy support will be 100% face-to-face in the office. Where possible we ask that you do not take any holidays during this time as this will be limited during this period and can be discussed further at interview. You must also be able to commit to the role for a minimum of 12 months.

Applications are open to UK Residents over the age of 18 currently with a valid right to work in the UK, we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application.

Our application process consists of:

Online Contact Centre Skills Assessment
A telephone-based Recruiter Interview
Final face-to-face interview with the business and an online Values Based Assessment

Our Contact Centre is open between 7.30am-7pm Monday to Friday and we are specifically looking for people who can work full-time. If successful in your application, an appropriate available shift pattern will be discussed with the team. You’ll be required to work in the office three days per week, with the option to request workplace adjustments if required after joining.

We operate a hybrid working environment, which means you will work at our office in Leeds some of your time and then remotely from home. So please do consider if this will be commutable for you. To be able to work from home, you will need to ensure you have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life. We will provide you with the technology required to do your role, but you’ll need to have a home Fibre Broadband connection with a minimum speed of 10MPS.

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please contact the Recruiter.

Apply Now

Refine Your Search

customer service representative jobs in totton so40

Customer Service Representative

Customer Service Assistant Over 18

CSR

Customer Service Advisor

Customer Service Assistant

Administrator/Customer Service Advisor

Customer Service Assistant

Customer Service Advisor - Portsmouth

School Mobile Customer Service Assistant

Customer Representative - Amesbury

Customer Service Technical Systems Support

Customer Service Advisor

Junior Customer Service Representative

Customer Care Co-Ordinator Southampton- 12 months maternity cover

Customer Care Co-Ordinator Southampton- 12 months maternity cover

Customer Service Assistant/Bar Personel

Customer Service Representative - Poole

Passenger Service Agent

Customer Service Representative

Senior Customer Service Advisor

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