Deputy Domiciliary Care Manager
Location: 231 Bedford Road, Kempston, Bedford, MK42 8DA
Salary: £35,000
Hours: Full-time
About the Role
We are seeking a dedicated and proactive Deputy Domiciliary Care Manager to support the Registered Manager in the day‑to‑day running of our Domiciliary Care service. This is a hands‑on leadership role, ensuring safe, consistent, and high‑quality care delivery across the service.
You will play a key part in maintaining compliance, coordinating care, supporting staff, and ensuring that service users receive person‑centred, safe, and effective care. You will assist the Registered Manager to oversee the service and act as a central point for communication, decision‑making and operational leadership.
Main Duties and Responsibilities
1. To support and share responsibility for day-to-day management of the service, taking full lead when required/ as delegated by the Registered Manager.
2. Lead on care compliance and regulatory standards.
3. Ensure all service user files, care plans and risk assessments are accurate, up to date and available in the home.
4. Maintain all safeguarding, health and safety, and well-being risk assessments.
5. Support care delivery as needed, including personal care and covering calls.
6. Provide clear leadership to the team and drive consistent standards.
7. Mentor all carers and HUB staff to work safely and effectively.
8. Carry out supervision, spot checks, appraisals and probation reviews.
9. Maintain key operational systems including rotas, safeguarding logs, onboarding checks, audits and records.
10. Apply CQC outcomes, relevant regulations and best practice in daily work.
11. Represent the service professionally and build positive links with external professionals.
12. Respond to enquiries, concerns and complaints as directed and as per policy.
13. Complete field-based audits on care files, MAR charts and notes, resolving issues in real time where possible.
14. Ensure compliance with Data Protection, confidentiality, equality and health and safety.
15. Act as a central point for communication, coordination, referrals and scheduling.
16. Lead or support the review of all care plans and risk assessments.
17. Audit records to ensure accuracy and follow up actions with the Manager.
18. Update and monitor service action plans from audits, surveys and spot checks.
19. Attend care reviews and relay outcomes to the Manager and Senior Support Workers.
20. Support the organisation and delivery of service user surveys.
21. Use electronic systems (Dropbox, Access, BreathHR) to maintain compliance and records.
22. Produce basic service reports to support the compliance team and the Manager in understanding financial performance.
23. Provide cover for key tasks such as rota management, HR duties and invoicing when required.
24. Support recruitment, induction, training and supervision of staff.
25. Leads on the planning and holding of team meetings.
26. Maintain accurate records across all areas of work.
27. Build and sustain effective relationships with external agencies to support referrals.
28. Participate in the on-call rota.
29. Lead on complex care cases.
30. Deliver care when required due to emergencies or staffing gaps.
31. Deliver, monitor and review care packages, including spot checks, assessments and review visits.
32. Contribute to the strategic planning for the service.
Health and Safety
33. Follow all company Health and Safety policies and legal requirements.
34. Complete Health and Safety risk assessments under the Manager’s guidance.
35. Report Health and Safety issues and outcomes to the Manager.
Benefits:
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Permanent contract (37.5 hours/week)
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Flexible hours of operation (within the needs of the service)
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Supportive, accessible management team and a values-led organisation.
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Free-extensive training.
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Staff recognition & awards.
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Paid mileage and travel time expenses.
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28 days annual leave.
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£300 'refer-a-friend' scheme.
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Pension scheme.
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Dedicated employee support service
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Opportunity to develop and progress professionally within the organisation.
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Thorough induction programme which includes training and shadowing.
