Package Description
In addition to your salary, we offer a range of benefits including:
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Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
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Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
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A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
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Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
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Salary sacrifice car scheme - eligible employees can lease an electric or low-emission vehicle at a reduced cost through salary sacrifice, subject to National Minimum Wage and other eligibility requirements.
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Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.
Why join us? Along with more on our Benefits, discover why Working at the City Council could be the right move for you here Working at the Council | Milton Keynes
Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.
Job Introduction
We're recruiting a Housing Solutions Officer (Higher) to join our Housing Solutions team at Milton Keynes City Council. This rewarding specialist role focuses on supporting individuals experiencing mental health challenges who are homeless, at risk of homelessness, or in need of housing assistance. Working closely with local mental health services, you'll spend a significant amount of time across a range of mental health settings, including hospitals, inpatient units, community mental health teams, supported accommodation and clinics, providing housing advice and support to patients preparing for discharge.
You'll manage complex cases, undertake homelessness assessments, develop personalised housing plans and coordinate with health professionals and partner agencies to help individuals secure suitable accommodation and sustain successful move-on outcomes. By ensuring housing needs are addressed as part of the discharge process, you'll play a vital role in reducing homelessness, preventing delayed discharges and supporting some of the most vulnerable residents in our community.
This is an excellent opportunity to make a real difference while contributing to our wider priority of delivering decent and affordable homes for local people.
At Milton Keynes Adult Social Care Services, we take pride in our supportive work culture and try to go that extra mile when it comes to investing in our colleagues.
We’re happy to offer an informal conversation or a chance to meet us before you apply. To arrange this, please contact Kayleigh Smith via [email protected] to arrange.
Site-Based role
This is a Site-Based role, and you’ll be expected to work from the designated workplace.
Interviews for this role will be held on 15th September 2026
At Milton Keynes City Council, we aim to make a difference every day. We’re dedicated, respectful and collaborative. We act as one council, and we work hard to create cleaner, safer and healthier communities while tackling inequalities and supporting people to thrive.
Find out more about working with us here: www.mkcounciljobs.org.uk
Role Responsibilities
- Prevent and relieve homelessness by providing housing advice, support and practical solutions tailored to individual circumstances.
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Manage a varied caseload of complex homelessness cases, considering support needs and making appropriate referrals where required.
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Develop Personal Housing Plans and issue statutory correspondence in line with homelessness legislation and council policies.
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Complete homelessness assessments and statutory decisions while ensuring customers receive clear and accurate advice.
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Work collaboratively with internal services and external partners, leading and contributing to multi-agency meetings to achieve positive outcomes for residents.
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Support service improvement and the development of colleagues through sharing knowledge, reviewing casework and contributing to performance and quality standards.
Ideal Candidate
- A commitment to achieving or holding a Chartered Institute of Housing qualification, or another relevant housing or homelessness qualification at Level 2 or Level 3.
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Brings a strong understanding of housing legislation, homelessness duties, safeguarding responsibilities and related statutory frameworks.
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Comfortable managing complex cases independently and making sound decisions using professional judgement.
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Demonstrates excellent communication and negotiation skills, with the confidence to build positive relationships with customers, colleagues and partner organisations.
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Shows creativity and resilience when solving difficult problems and finding practical housing solutions.
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Has access to transport to enable travel across Milton Keynes and surrounding locations as required.
As part of the pre-employment checks, should you be offered the role, we’ll carry out an Basic Disclosure and Barring Service (DBS) check.
About The Organisation
Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.
We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.
We welcome applications from individuals of all backgrounds and lived experiences. Milton Keynes City Council is committed to building an inclusive workforce that reflects the diversity of our community. We actively encourage applications from candidates who bring a range of perspectives, particularly those from underrepresented groups.
We are proud to have signed up to the Social Care Workforce Race Equality Standard (SC-WRES), a continuous improvement programme designed to help social care organisations achieve anti-racist workplaces. Our commitment means we are actively working to identify and address inequalities, improve representation in leadership, and ensure fair treatment and opportunity for all colleagues in Adult Services. [skillsforcare.org.uk]
We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.
