Senior general manager Work, Jobs in Towcester, Nth (with Salaries)

Service Delivery Manager
Drain Doctor —Brackley
- £44,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Life insurance
Quick apply
3d
Track Marshal
Daytona Motorsport —Milton Keynes
- £8.05 - £12.75 an hour
- Weekend availability
- Hospitality
- Management
- First Aid Certification
Quick apply
11d
Organisational Development Consultant
Northampton General Hospital NHS Trust —Northampton
- £57,528 - £64,750 a year
- Part-time
- Hospital
- Organisational skills
7d
Senior HRBP
ID Logistics & Transport Ltd —Northampton
- £60,000 a year
- Full-time
- In-person
- Leadership
Quick apply
10d
Senior General Manager
CEVALogistics —Daventry
- Full-time
- Leadership
- Annual leave
- Employee discount
Office Manager
Vigilant Guardian Security Ltd —Milton Keynes
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
10d
General Manager
DHL —Daventry
- Up to £90,000 a year
- Continuous improvement
- Contracts
Independent Domestic Violence Advisor (IDVA)
MK Act —Milton Keynes
- From £25,233 a year
- Full-time
- Microsoft Office
- Working with children
- Bachelor's degree
- Sick pay
Quick apply
1d
Triage & Helpline Officer
MK Act —Milton Keynes
- £20,186.40 a year
- Part-time
- Working with children
- Bachelor's degree
- IT
- Sick pay
Quick apply
1d
Phlebotomist-Bank
Northampton General Hospital NHS Trust —Northampton
- £25,760 - £27,476 a year
- Part-time
- Computer skills
- Annual leave
19h
Personal Assistant
Thomas Franks Ltd —Hook Norton
- £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Work from home
- Employee assistance programme
Quick apply
10d
Assistant General Manager
Absolute Taste —Hethe
- Full-time
- Leadership
Quick apply
General Manager
Harlestone Property LTD —Northampton
- £35,000 - £40,000 a year
- Full-time
- Management
- Organisational skills
- In-person
- Annual leave
- Employee discount
Quick apply
Service Manager for Community Stroke Team
Northampton General Hospital NHS Trust —Northampton
- £57,528 - £64,750 a year
- Full-time
- Rehabilitation centre
- Leadership
- Nursing
4d
Engineering Programme Manager
Cosworth —Northampton
- £50,000 - £70,000 a month
- Engineering
- Microsoft Office
- Analysis skills
Senior HSE & Training Manager
Atlas Workplace Services —Milton Keynes
- £55,000 - £60,000 a year
- Microsoft Word
- Microsoft Excel
- Analysis skills
Quick apply
Senior Care Assistant - Care Home - Bank
Barchester Healthcare —Northampton
- £16.86 an hour
- Part-time
- Care plans
- Annual leave
Quick apply
Fellowship in Upper Limb Surgery
Northampton General Hospital NHS Trust —Northampton
- £67,325 - £76,582 a year
- Full-time
11d
Senior Project Manager
Turner & Townsend —Milton Keynes
- Full-time
- Engineering
- Project management
Quick apply
General Manager
Bestway Group —Northampton
- Full-time
- Management
- Customer service
- Leadership
- Annual leave
Quick apply

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Service Delivery Manager

Drain Doctor -
Brackley

Quick apply

Job details

Permanent | Full-time
£44,000 - £46,000 a year
3 days ago

Benefits

Free parking
Free flu jabs
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
On-site parking

Qualifications

Driving Licence
Customer service
Microsoft Office
Relationship management
IT
Customer support
Leadership
Communication skills

Full job description

PURPOSE OF THE ROLE

The Service Delivery Manager is responsible for the effective management of the company’s key and national accounts. This includes overseeing service delivery, maintaining strong client relationships, and leading a team of Key Account Administrators to ensure performance against agreed KPIs.

In addition, the role is responsible for managing the day-to-day operation of the call centre, ensuring customer enquiries are responded to promptly and effectively, and converted into work for the franchise network or corporate locations where appropriate.

KEY RESPONSIBILITIES

Leadership & Account Management

Line manage and support the Key Account Administration team.
Maintain strong and effective communication with a portfolio of Key Accounts.
Take ownership of national and key account contracts, ensuring work allocation, management, and delivery meet agreed KPIs.
Manage escalations, complaints, and service issues, ensuring timely resolution and continuous improvement.
Oversee contract renewals and ongoing account performance.
Oversee invoice processes for Key Accounts and timely processing of payments to franchisees
Onboarding and training of new team members

Performance & Process Management

Manage and continuously improve team processes in line with customer requirements.
Produce weekly and monthly performance reports for senior management.
Identify opportunities to drive additional revenue within key accounts and across the wider business.

Franchise & Operational Support

Support onboarding and training of new franchisees, including logistics and materials.
Provide day-to-day support to franchisees, including systems, enquiries, and communications.
Deliver training to franchisees on operational systems
Provide operational support to Regional Development Managers and engineers
Support corporate locations with debt management and quote follow-up activities.

Wider Business Contribution

Support Reunion planning and preparation including content development and event coordination
Assist with accreditations (e.g. ISO 9001).
Support Business Development Managers where required (e.g. training, presentations)
Contribute to system development and operational improvements (e.g., SimPRO)
Provide support to advisory council activities.

Cross-Functional Coordination

Act as a key link between Neighbourly, franchisees, and Totally 24/7, extending beyond traditional Key Account responsibilities.
Support franchise and operational queries alongside Business Development Managers team.

Additional Responsibilities

Support franchise commercial prospecting and opportunity identification.
Provide general administrative support including reporting and participation in management meetings.
Undertake any other reasonable duties within the scope of the role of the role to support the team and revenue development.

EXPERIENCE/SKILLS/KNOWLEDGE

EXPERIENCE:

· Minimum of 3 years’ experience managing a customer support or service delivery team.

· Proven experience in key account relationship management.

SKILLS / KNOWLEDGE:

· Experience using job management systems (e.g. SimPRO, Joblogic) and ideally finance systems.

· Strong IT skills, including Microsoft Office and CRM systems.

· Excellent interpersonal and communication skills.

ATTRIBUTES

· Self-motivated, proactive, and solutions focused.

· Strong team player with a collaborative approach.

· Hands-on, accountable, and results driven.

· Highly organised with the ability to manage multiple priorities.

· Effective communicator, both written and verbal.

Pay: £44,000.00-£46,000.00 per year

Benefits:

Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Free parking
Life insurance
On-site parking
Referral programme

Experience:

Customer service: 3 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

senior general manager jobs in towcester, nth

Service Delivery Manager

Track Marshal

Organisational Development Consultant

Senior HRBP

Senior General Manager

Office Manager

General Manager

Independent Domestic Violence Advisor (IDVA)

Triage & Helpline Officer

Phlebotomist-Bank

Personal Assistant

Assistant General Manager

General Manager

Service Manager for Community Stroke Team

Engineering Programme Manager

Senior HSE & Training Manager

Senior Care Assistant - Care Home - Bank

Fellowship in Upper Limb Surgery

Senior Project Manager

General Manager

I want to receive the latest job alerts for senior general manager in towcester, nth

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