Configuration engineer Work, Jobs in Tower Hamlets, Gtl (with Salaries)

Systems Engineer
Thrive —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Systems Engineer
Abacode —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
MPS Field Engineer
Commercial —South East London
- £36,000 - £39,000 a year
- Full-time
- IT
- In-person
- Employee assistance programme
Quick apply
Azure Data / Dev Ops Engineer
Assura Protect —London
- £60,000.00 - £95,669.20 a year
- Full-time
- Azure
- Oracle
- DevOps
- Health & wellbeing programme
- Employee stock ownership plan
Quick apply
ITAM Engineer
CGI —London
- Full-time
- Hybrid work
- Analysis skills
- IT
- In-person
Quick apply
Elasticsearch Platform Engineer
Northrop Grumman —London
- Azure
- AWS
- Machine learning
- Relocation assistance
Associate Technical Support Engineer
Park Place Technologies —London
- Hybrid work
- Windows
- Bachelor's degree
- Travel
2nd Line Network Engineer
Fortray Global Services Ltd —London
- £38,000 - £42,000 a month
- Computer networking
- Gym membership
IT Operations Engineer
OLIX —London
- From £83,000 a year
- Full-time
- DevOps
- Windows
- Computer networking
Junior Technical Configuration Engineer
Zones —London
- £20,800 a year
- Weekend availability
- Hybrid work
- English
- IT
- Employee discount
Quick apply
Software Engineer (DevOps) - Database Reliability
Revolut —London
- £5,800 - £11,200 a month
- DevOps
- Java
- AWS
Linux System Engineers
CGI —London
- Full-time
- Scripting
- Computer networking
- Linux
Quick apply
IT Field Engineer
doetaylor ltd —London
- £35,000 - £45,000 a year
- Full-time
- Driving
- Computer networking
- IT
Quick apply
12d
Workplace IT Support Engineer
CUBE —London
- Full-time
- Hybrid work
- Salesforce
- Windows
- SharePoint
Data Center Network Technician, Slough, GND Deploy LHR
Amazon Data Services UK Limited —London
- Full-time
- Up to 50% travel
- AWS
- Bachelor's degree
Technical Support Engineer II, Triage & Discovery
Alloy —London
- SQL
- JavaScript
- Travel
Post Production Engineer
Warner Bros. Discovery —London
- Full-time
- Assembly
- Computer networking
- IT
11d
DevOps Engineers
CGI —London
- Full-time
- DevOps
- Java
- Linux
Quick apply
Linux Desktop Support Associate (London UK office)
Canonical —London
- English
- Bachelor's degree
- Travel
- Employee assistance programme
DevOps Engineer - CIMAR
DeepHealth —London
- £60,000 - £70,000 a year
- Full-time
- Remote
- Computer Science
- DevOps
- Engineering
Quick apply
13d

I want to receive the latest job alerts for configuration engineer in tower hamlets, gtl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Systems Engineer

Thrive -
London

Apply Now

Job details

Full-time

Qualifications

TCP
ITIL Certification
Microsoft Outlook
Customer service
Windows
DHCP
CompTIA Network+
IT support
Computer networking
DNS
Mac OS
ServiceNow
TCP/IP
Communication skills
Active Directory
CompTIA A+
Time management
Help desk

Full job description

About Us:

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job” but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!

Position Overview:

This role provides first-contact remote technical support for network, server, and end-user systems. As the first point of contact for clients, you will be responsible for accurately creating and updating support tickets and coordinating communication with engineers when assistance is available.

Team members interact regularly with end-users across diverse computing environments and must clearly communicate technical issues to both technical and non-technical audiences. Thrive seeks individuals with strong technical aptitude, excellent verbal and written communication skills, and a desire to learn and grow across all aspects of IT while delivering world-class support.

Responsibilities:

Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process.
Perform first response and initial triage of customer issues, troubleshooting single-user and system-impacting incidents and accurately documenting all actions in Thrive’s tools.
Perform rapid analysis of workstation-level incidents, identifying root causes and applying appropriate troubleshooting methodology
Ask clarifying questions to fully understand client concerns and escalate issues to engineers when required due to time, complexity, or skill level.
Manage the daily prioritization, coding, and routing of service incidents and requests.
Follow Thrive's established best practices for task management
Set and manage client expectations throughout the troubleshooting process, maintaining a focus on both prompt resolution and world-class customer service.
Develop a strong understanding of Thrive products and their integration into client environments to ensure efficient and effective issue resolution.
Work with and document diverse client computing environments, including unfamiliar workstation, server, and network configurations, to determine the fastest path to resolution.

Required Qualifications:

2–3 years of IT support experience in a help desk or service desk environment; MSP experience preferred.

Experience with ticketing systems (e.g., ServiceNow), remote support tools (e.g., Kaseya, Ninja), and RMM platforms.

Proficiency supporting Windows 10/11, macOS fundamentals, Microsoft 365 (Outlook, Teams, OneDrive), and common line-of-business applications, including Office and Outlook configuration.

Working knowledge of Active Directory/Entra, mobile device configuration and troubleshooting, workstation hardware, printers, and peripherals.

Basic networking knowledge, including TCP/IP, DNS, and DHCP.

Strong customer service focus with the ability to clearly communicate technical concepts to non-technical users.

Excellent written and verbal communication, documentation, and time-management skills.

Ability to work independently and collaboratively in a team environment.

Availability to work after hours or participate in on-call rotations as required.

Optional Qualifications:

Willingness to visit nearby client sites when necessary, with the understanding that on-site visits may not always be required.

Preferred Certifications:

CompTIA A+

CompTIA Network+

Microsoft 365 Fundamentals (MS-900)

ITIL Foundation (v4).

Apply Now

Refine Your Search

configuration engineer jobs in tower hamlets, gtl

Systems Engineer

Systems Engineer

MPS Field Engineer

Azure Data / Dev Ops Engineer

ITAM Engineer

Elasticsearch Platform Engineer

Associate Technical Support Engineer

2nd Line Network Engineer

IT Operations Engineer

Junior Technical Configuration Engineer

Software Engineer (DevOps) - Database Reliability

Linux System Engineers

IT Field Engineer

Workplace IT Support Engineer

Data Center Network Technician, Slough, GND Deploy LHR

Technical Support Engineer II, Triage & Discovery

Post Production Engineer

DevOps Engineers

Linux Desktop Support Associate (London UK office)

DevOps Engineer - CIMAR

I want to receive the latest job alerts for configuration engineer in tower hamlets, gtl

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected