Support and collections associate Work, Jobs in Trafford, Gtm (with Salaries)

Customer Support and Collections Associate
Close Brothers —Sale
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
Resident Services Associate
Colby River —Salford
- Up to £13,126 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Life insurance
Quick apply
Senior Resident Services Associate
Colby River —Manchester
- £31,920 a year
- Full-time
- Customer service
- Microsoft Office
- Mentoring
- Annual leave
- Life insurance
Quick apply
Customer Support Collections Associate- Manchester
Aimée Willow Connex —Manchester
- Analysis skills
- Communication skills
Support Associate
Kate Spade —Cheshire Oaks
- Part-time
- Sales
- English
- Communication skills
- Employee discount
Credit Controller (OTC)
ClearCourse —Manchester
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Management
- Organisational skills
- Communication skills
- Employee discount
Quick apply
20h
Transaction Associate - OTC
McBride —Manchester
- Full-time
- Customer service
- English
2d
Full Time Sales Associate - Manchester, UK
Christian Dior Couture —Manchester
- Full-time
- Sales
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Paralegal or Associate
Shoosmiths —Manchester
- Microsoft Excel
- Microsoft Outlook
- Organisational skills
14d
RESEARCH ASSOCIATE ON RURAL LOW-CARBON REGENERATION
The University of Manchester —Manchester
- £37,694 - £46,049 a year
- Hybrid work
- Doctoral degree
- Analysis skills
- Project management
- Annual leave
9d
Research Associates in Cancer Biology
The University of Manchester —Manchester
- £37,694 - £46,049 a year
- Machine learning
14d
Project Manager - Stock Condition
Pennington Choices Ltd —Warrington
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- Communication skills
- Health & wellbeing programme
- Annual leave
Senior Specialist, Client Service Management
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Financial services
- Banking
Associate Product Manager
Finova —Salford
- Hybrid work
- Analysis skills
- Software development
- Agile
- Annual leave
- Employee assistance programme
RESEARCH ASSOCIATE (QUALITATIVE)
The University of Manchester —Manchester
- £37,694 - £46,049 a year
- Full-time
- Hybrid work
- Doctoral degree
- English
- Presentation skills
- Annual leave
Associate, Tax Reporting & Compliance Representative
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Bachelor's degree
- AI
- Communication skills
Sustainability Apprentice - UK
Ecolab Inc. —Northwich
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
2d
Senior Research Associate
Omnicom Health —Bollington
- Hybrid work
- Microsoft Office
- Master's degree
- Bachelor's degree
- Gym membership
7d
Clinical Exercise Physiologist
Manchester Metropolitan University —Manchester
- £35,608 - £39,906 a year
- Full-time
- Master's degree
- Life insurance
1d
Research Portfolio Manager
The Christie NHS Foundation Trust —Manchester
- £39,959 - £48,117 a year
- Full-time
- Project management
- Organisational skills
- Business
2d

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Customer Support and Collections Associate

Close Brothers -
Sale

Apply Now

Job details

Full-time

Qualifications

Analysis skills
Communication skills

Full job description

OVERALL SUMMARY

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.

Join the Close Brothers Asset Finance (CBAF) Team where you will assist our customers in financial difficulty, providing appropriate support and operating within your designated authority. This includes identifying tailored and effective collections and recovery strategies for our customers, whilst maintaining compliance with relevant internal and external regulatory expectations.

You will need to develop a deep understanding of CBAF businesses, products and processes. You'll use your exceptional interpersonal skills to deliver good customer outcomes ensuring alignment to divisional objectives. An inquisitive nature, strong initiative, problem solving skills and a customer-first approach are key to success in this role.

While this role is be advertised in Manchester, we are also open to someone working from our Glasgow offices too.

RESPONSIBILITIES

Customer:

Mitigate losses to the bank through early engagement with customers in financial difficulty and deployment of appropriate collections and recoveries strategies
Confidentially and empathetically communicate with customers through channels including telephone, post and email
Understand customer circumstances through appropriate techniques, including structured questioning and use of income and expenditure analysis
Provide clear explanations of repayment options and independent sources of debt advice to empower customers to make informed decisions
Identify and respond to customer vulnerability ensuring an appropriate level of care, seeking additional support where needed.

Policies & Procedures:

Apply the CBAF Collections and Recoveries Standards, and associated procedures, to all customer dealings
Identify and log customer dissatisfaction in an appropriate and professional manner whilst adhering to complaints/escalation process
Escalate complex queries or situations that cannot be resolved at first instance
Identify improvements to enhance customer and/or Bank outcomes
Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE:

Prior experience in collections/recoveries in relation to lending products
Experience with vulnerable customers
Exceptional communication and interpersonal skills
Excellent analytical skills, with the ability to assess customer circumstances and identify appropriate strategies, applying judgement and decision making skills
The ability to demonstrate emotional intelligence, resilience and empathy
Strong teamwork skills, able to collaborate effectively while maintaining individual workload in a fast paced environment

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE/CAN:

Deliver excellent customer service via previous customer facing roles with excellent and professional telephony skills
Knowledge of collections and recoveries regulatory requirements and industry standards
Proficiency in Alfa Financial Software

We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at [email protected] or request a call back.

ABOUT US

At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.

To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers

To find out more about life at Close Brothers:
https://www.closebrothers.com/life-close-brothers#374017299-899295541

To find out more about our benefits:
https://www.closebrothers.com/employee-benefits

To find out more about our commitment to creating an inclusive environment:
Our Responsibility - Diversity and inclusion ¦ Close Brothers Group

#LI-JN1 #LI-CBAFL #LI-Hybrid

At Close Brothers Group, we are all connected by our mission to be the best place in the UK for wealth professionals and their clients.

We believe that everyone should think ahead, have a financial plan and invest wisely. Our clients are professionals, business owners, individuals, charities, families, and employers, who rely on our clear financial advice and investment management services to preserve and grow their long-term savings and investments.

We are a team of about 900 people based in 15 offices across the UK. Our geographic footprint means we can combine a local approach with face-to-face services to enable strong, long-term relationships with our clients.

Sustainability is fundamental to our purpose and we have a responsibility to help address the social, economic and environmental challenges facing our business, colleagues and clients. We strive to do the right thing and are dedicated to helping the charities that matter most to our people.

Our vision is to develop an open and inclusive company that ensures everyone is valued, respected and included, so that in years to come our business will represent a diverse and inclusive workforce from the top down.

We look to recruit individuals from all different backgrounds. If this job is of interest to you but you do not meet every criteria then we encourage you still to apply as we are open to providing training opportunities. As an early adopter of hybrid working we are open to discussing all types of flexible working options, helping you to balance your work and home life.

Apply Now

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support and collections associate jobs in trafford, gtm

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