Technical support associate Work, Jobs in Trafford, Gtm (with Salaries)

Associate Technical Support Specialist - Residential Energy - Fixed Term Contract
Tesla —Manchester
- CRM software
- English
Project Coordinator
Pennington Choices Ltd —Warrington
- £24,570 - £32,340 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Management
- Continuous improvement
- Health & wellbeing programme
- Annual leave
Operations Manager
Rehlko —Walkden
- Up to £52,000 a year
- Full-time
- Management
- Continuous improvement
- Organisational skills
- Employee assistance programme
Bids and Submission Coordinator
Long O Donnell Associates —Northwich
- £28,000 a year
- Full-time
- Microsoft Powerpoint
- Computer literacy
- Administrative experience
Quick apply
Wealth Associate – Financial Planning
Swalemond Search —Manchester
- £27,000 - £34,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quick apply
Research Microbiologist
Arxada —Manchester
- Full-time
- Laboratory experience
- Master's degree
- Bachelor's degree
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Warrington
- £3,800 a month
- Full-time
- Sales
Quick apply
Financial Planning Associate - Manchester
Atomos —Sale
- Hybrid work
- CRM software
- Organisational skills
- AI
Paralegal or Associate
Shoosmiths —Manchester
- Microsoft Word
- Business development
- Organisational skills
Sound Technician
Factory International —Manchester
- £30,596.36 a year
- Weekend availability
- Supervising experience
- Bachelor's degree
- Mentoring
Associate Project Controls Consultant
AECOM —Manchester
- Full-time
- Hybrid work
- Management
- Databases
- Bachelor's degree
Guest Services Associate (Night Shift)
Salboy —Manchester
- Full-time
- Data entry
- Organisational skills
- Front desk
Quick apply
Associate Robotic Automation Engineer - UK
HighRes —Trafford
- Full-time
- Computer Science
- Bachelor's degree
- Travel
Quick apply
Data Engineer (Snowflake)
Computacenter —Salford
- Azure
- AWS
- Agile
Associate - Acoustics
Rappor —Manchester
- Full-time
- Business development
- Mentoring
- Recruiting
- Annual leave
- Employee assistance programme
Assistant Accounts Payable Mgr Europe
INEOS Group —Runcorn
- Full-time
- Team management
Regulatory Affairs Specialist
Arxada —Manchester
- Part-time
- Bachelor's degree
Research Associate
The University of Manchester —Manchester
- £37,694 - £41,064 a year
- Hybrid work
- Doctoral degree
- Research
- Communication skills
- Annual leave
Research Associate: Urban Transformation and Innovation
The University of Manchester —Manchester
- £37,694 a year
- Hybrid work
- Doctoral degree
- Annual leave
14d
Associate Director Planning - Energy & Natural Resources
Turner & Townsend —Warrington
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Mentoring
Quick apply

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technical support associate jobs near trafford, gtm

Associate Technical Support Specialist - Residential Energy - Fixed Term Contract

Tesla -
Manchester

Apply Now

Job details

Fixed term contract

Qualifications

CRM software
Customer service call handling
Inbound customer enquiry call handling
Client engagement
UK GDPR
Case record updates
English
Technical support
General Data Protection Regulation (GDPR)
Customer support
Customer interaction
Account management

Full job description

What to Expect

This is a 12-month fixed-term contract with the possibility of extension. Tesla is looking for a customer-focused, experienced, and motivated Associate Technical Support Specialist to join our Tesla Energy team in the UK. If you thrive on helping people, have a passion for clean energy, and excel in fast-paced, solution-driven environments, we’d love to hear from you.

As an Associate Technical Support Specialist, you’ll be the first point of contact for our customers, providing expert guidance, support, and key services related to Tesla Electric energy supply and customer account management. You will also ensure Tesla meets its service obligations and commitments by responding to customer technical enquiries in an accurate and timely manner. The ideal candidate will have technical acumen in addition to a track record of remarkable customer service. You’ll play a critical role in ensuring a seamless, positive experience from onboarding through to ongoing support.

What You'll Do

Deliver high-quality, empathetic, and accurate customer support via phone, email, and digital channels – resolving inquiries efficiently and professionally, with a strong focus on first-contact resolution
Approach every interaction with compassion, especially when supporting vulnerable customers or those facing financial or service-related stress, ensuring clarity, dignity, and timely assistance
Support customers with enrolment and unenrolment into energy supply services, including verifying eligibility, collecting required documentation, and guiding them through the process with clarity and care
Handle billing and payment-related inquiries, including explaining tariffs, energy usage, and billing cycles, resolving discrepancies in invoices, statements, or payment history, managing direct debit setups, failed payments, and payment plans, and supporting customers facing financial hardship with compassion and appropriate resources
Manage customer account administration, such as updating personal details, verifying identity, and ensuring compliance with data protection regulations (e.g. GDPR)
Clearly explain energy products, tariffs, regulations, and billing concepts in plain language – tailored to the customer’s level of understanding
Evaluate the needs of customers and work in a creative, pro-active manner to resolve technical and general support enquiries with customer Residential Energy products
Communicate customer concerns to the escalation team and others as necessary to resolve issues
Collaborate cross-functionally with technical, billing, and operations teams to resolve cases and enhance service delivery
Accurately record all interactions, actions, and outcomes in CRM and support systems, maintaining data integrity and supporting knowledge sharing
Meet quality standards, actively use feedback to improve performance, and contribute to a culture of continuous improvement
Adhere to industry SLA requirements for energy providers

What You'll Bring

At least two years of experience in a customer support role, preferably within an energy or utility environment
Excellent written and spoken English is required
Proven ability to manage multiple tasks, prioritise effectively, and maintain accuracy under pressure
Familiarity with CRM systems and digital support platforms
Strong attention to detail, especially when handling financial and personal data
A proactive mindset, with a genuine desire to solve problems and improve the customer experience
Ability to build trust and rapport with customers, even during challenging situations

This role is ideal for someone who combines technical understanding with a deep commitment to customer service – someone who sees every interaction as an opportunity to make a meaningful difference in the transition to sustainable energy.

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Apply Now

Refine Your Search

technical support associate jobs in trafford, gtm

Associate Technical Support Specialist - Residential Energy - Fixed Term Contract

Project Coordinator

Operations Manager

Bids and Submission Coordinator

Wealth Associate – Financial Planning

Research Microbiologist

JUNIOR SALES ADVISOR

Financial Planning Associate - Manchester

Paralegal or Associate

Sound Technician

Associate Project Controls Consultant

Guest Services Associate (Night Shift)

Associate Robotic Automation Engineer - UK

Data Engineer (Snowflake)

Associate - Acoustics

Assistant Accounts Payable Mgr Europe

Regulatory Affairs Specialist

Research Associate

Research Associate: Urban Transformation and Innovation

Associate Director Planning - Energy & Natural Resources

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