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Inbound Customer Service Advisor

Connect Communications
Lothian

Quick apply

Job details

Permanent | Part-time | Full-time
£12.71 - £14.21 an hour
2 days ago

Benefits

Casual dress
Health & wellbeing programme
Company pension

Qualifications

Customer service
English
Data entry
Phone etiquette

Full job description

Connect is one of the UK's leading call answering services. We help businesses all over the UK by answering calls on their behalf, acting as an extension of their business when they are unavailable or unable to take calls.

Companies of all shapes and sizes trust us to be the first point of contact for their clients and provide the very best customer service on their behalf. We don’t make any outbound calls and there is no sales element to the role.

Our unique systems ensure that you have all the information that you need for each call that you answer.

The role is fast paced, where no two calls are the same and provides opportunity for our employees to build an understanding of different clients and industries across the UK. The successful candidate will be adept at multi-tasking, including speaking and listening to callers while using their PC. Full training and support will be provided from day one to help build skills and experience that will allow you to be successful in the role.

This is primarily a home-based role. Successful applicants will complete their initial training and induction at our Edinburgh office before transitioning to remote working once training has been successfully completed and competency standards have been met.

Within the role you will be responsible for:

Answering calls on behalf of our clients, covering a wide range of business sectors all over the UK.
Provide callers with the information they need.
Take brief but comprehensive messages which our systems automatically send to our clients by email or SMS.
Identify the relevant client contact for a caller to speak to and transfer their call through.
Access online diaries to book and amend appointments on behalf of our clients.

What are we looking for:

A confident and professional telephone manner and speaking voice.
High level of accuracy and attention to detail.
High proficiency in English; written and verbal
Good keyboard and multi-tasking skills.
Ability to work independently and manage workload effectively while working remotely.
Previous contact centre and customer service experience- preferred.

This is a unique opportunity to join a growing business where training and development is at the heart of everything we do.

Full-time.
Starting rate: £12.71 rising to £14.21 per hour OTE.
Home-based role following successful completion of training.
Ongoing training and development.

Additional Benefits:

Healthcare package
Life assurance
Wellness programs

Job Types: Full-time, Permanent

Pay: £12.71-£14.21 per hour

Benefits:

Casual dress
Company pension
Health & wellbeing programme

Application question(s):

In 1-2 sentences, please describe how your previous experience is relevant to this role? Why are you a good fit for this job?

Experience:

Call Handling: 1 year (preferred)
Customer service: 1 year (preferred)

Work Location: Remote

Quick apply

Refine Your Search

work from home jobs in tranent, eln

Inbound Customer Service Advisor

Edinburgh Virtual Corporate Reception Recruitment Event - 19th June 2026

Front of House Security

Scheduler

Independent Travel Agent

General Manager of Passenger Assistance

Housing Options Officer

Freelance Workiva Artworkers (Remote)

Security Officer

Security Manager

Associate News Editor

Field and Market Researcher

Retail Security Officer

Fostering Service Manager

Education Manager

Publicist

Radio Plugger

Business Development Manager (BDM) - Circa 41k Package - 53k OTE Uncapped

Food Safety Auditor / Social Assessor - Global

Integrations Consultant - EMEA

I want to receive the latest job alerts for work from home in tranent, eln

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