Engineer Work, Jobs in Tranent, Sct (with Salaries)

Support Engineer
Covetrus —Edinburgh
- Full-time
- PMP
- Customer service
- SQL
Junior Quality Assurance Engineers
Scottish Courts and Tribunals Service —Edinburgh
- From £31,236 a year
- Full-time
- Hybrid work
- Azure
- Communication skills
7d
Engineer Surveyor (LOLER, PUWER, PSSR, COSHH) - Edinburgh
Plant and Safety Limited —Edinburgh
- £43,600 - £50,800 a year
- Full-time
- System design
- Maintenance
- Travel
Quick apply
5d
Maintenance Engineer
Had-Fab —Tranent
- Maintenance
- Programmable logic controllers
- Mechanical knowledge
- Employee assistance programme
12d
Engineering Support Assistant
MacTaggart Scott —Loanhead
- Full-time
- ERP systems
- Microsoft Office
- Mechanical knowledge
- Free parking
- Annual leave
Quick apply
8d
Test Engineer
MacTaggart Scott —Loanhead
- Full-time
- Engineering
- Microsoft Office
- Bachelor's degree
- Free parking
- Annual leave
Quick apply
Deskside Support Engineer (Edinburgh)
Seven Investment Management —Edinburgh
- Azure
- Customer service
- Microsoft Office
Service Engineer (Coffee Machines)
Field Service Solutions —Edinburgh
- £34,000 - £40,000 a year
- Overtime
- Up to 50% travel
- Customer service
- Maintenance
- Life insurance
Quick apply
9d
Build Assurance Engineer
GoFibre —Musselburgh
- From £40,000 a year
- Employee discount
Quick apply
6d
Assistant Chief Engineer
The Balmoral —Edinburgh
- £51,000 a year
- Computer literacy
- Maintenance
- Hotel
- Employee assistance programme
- Employee discount
Systems Engineer
University of Edinburgh —Edinburgh
- Full-time
- Hybrid work
- University
- Linux
- School
- Annual leave
- Employee discount
7d
Signal Processing / Algorithm Engineer
Coda Octopus Products Ltd —Edinburgh
- £55,000 - £65,000 a year
- Full-time
- Analysis skills
- C++
- Maths
- Free parking
- Flexitime
Quick apply
Fibre Field Engineer
BUUK Infrastructure —Edinburgh
- Weekend availability
- Hybrid work
Maintenance Engineer
Had Fab —Tranent
- Maintenance
- Programmable logic controllers
- Mechanical knowledge
- Employee assistance programme
2nd Engineer
Briggs Marine and Environmental Services —Burntisland
- £56,060.22 a year
- Full-time
ADMS Engineers / Principal Engineers / Senior Control Systems Engineers
Onyx Services —Edinburgh
- £75,000 - £110,000 a year
- Full-time
- Hybrid work
- Programmable logic controllers
- Project management
- Bachelor's degree
Quick apply
Manufacturing Engineer
Rexroth —Glenrothes
- Full-time
- AutoCAD
- Microsoft Office
- Assembly
- Employee discount
Quick apply
9d
Systems Engineer
MacTaggart Scott —Loanhead
- Full-time
- Military
- Engineering
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Engineer
Brown-Forman —Edinburgh
- Continuous improvement
- Mechanical knowledge
7d
Multi Skilled Engineer
Noble Foods Limited —Kirkcaldy
- £43,000 - £46,000 a year
- Rotating shift
- Health & wellbeing programme
- Employee discount
Quick apply

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Support Engineer

Covetrus -
Edinburgh

Apply Now

Job details

Full-time

Qualifications

PMP
Customer service
CCNA
Technical support
SQL
AWS
Analysis skills
IT support
Computer networking
Application support
Communication skills

Full job description

Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.

Do you enjoy solving technical challenges and helping customers succeed?

Are you passionate about learning new technologies and delivering exceptional customer experiences?

We are looking for a motivated Support Engineer to join our Technology Solutions Technical Support team in Edinburgh.

In this role, you will provide technical support for veterinary Practice Management Systems.

You will play a key role in diagnosing and resolving technical issues for customers while building strong expertise across applications, databases, hardware, and networking environments.

Working closely with internal teams and customers, you will ensure timely and accurate resolutions while helping improve our products and services.

This role is primarily based in our Edinburgh office with a flexible hybrid working model.

More about the role

Provide customer support for our practice management systems and associated infrastructure via live chat, inbound and outbound customer calls and email whilst logging full case details in our CRM.
Identify and resolve customer complaints in a timely manner, escalating appropriately if assistance is required.
Identify recurring technical issues and ensure they are resolved correctly to reduce future repeat incidents.
Diagnose and resolve issues relating to applications, hardware, and networking environments.
To create and/or refer to appropriate KB articles when resolving cases. Meet individual and team-based objectives.
Ensure incidents are resolved in line with internal Service Level Agreements (SLAs).
Follow established Incident Management and Change Management processes.
Participate in the out of hours support rota to meet business needs. Flexibility to meet shift requirements from 8am to 5:30pm.

Technical Expertise

Develop strong technical knowledge across Practice Management Systems, cloud platforms, client hardware, networking environments, SQL databases, and integrations. Build subject matter expertise in supported systems and technologies

Collaboration

Work closely with Technical Leads, Support Team Leads, Product teams, and Developers. Provide technical feedback and insights from customer issues to improve products. Support customer education and best-practice guidance.

Continuous Learning

Proactively learn new software features and technologies Participate in internal training and knowledge sharing Contribute to the improvement of documentation and support processes

About you

Previous experience in Technical Support or IT Support role OR HNC, HND, Degree or CompTIA, CCNA, AWS or PMP in a Technology-related field.
Strong troubleshooting and analytical skills.
Excellent communication and customer service skills.
Ability to take ownership of issues and drive them to resolution.
Strong attention to detail and documentation skills.
Ability to work both independently and collaboratively within a team.

Desirable

Experience supporting business applications or practice management systems
Basic knowledge of SQL databases
Familiarity with Windows operating environments
Understanding of networking fundamentals
Experience supporting cloud-hosted software platforms

Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Apply Now

Refine Your Search

engineer jobs in tranent, sct

Support Engineer

Junior Quality Assurance Engineers

Engineer Surveyor (LOLER, PUWER, PSSR, COSHH) - Edinburgh

Maintenance Engineer

Engineering Support Assistant

Test Engineer

Deskside Support Engineer (Edinburgh)

Service Engineer (Coffee Machines)

Build Assurance Engineer

Assistant Chief Engineer

Systems Engineer

Signal Processing / Algorithm Engineer

Fibre Field Engineer

Maintenance Engineer

2nd Engineer

ADMS Engineers / Principal Engineers / Senior Control Systems Engineers

Manufacturing Engineer

Systems Engineer

Engineer

Multi Skilled Engineer

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