Customer experience leader Work, Jobs in Treforest, Rct (with Salaries)

Customer Service Team Leader
Stellantis Financial Services —Cardiff
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Management
- Communication skills
- Free parking
- Store discount
Quick apply
2d
Customer Service Supervisor
Transport for Wales —Pontypridd
- £38,012 a year
- Weekend availability
- Management
- Microsoft Office
- Classroom experience
- Employee discount
3d
Customer Experience Team Leader
Hafod —Cardiff
- £31,271 a year
- Full-time
- Management
- Data analysis skills
- Microsoft Office
3d
Account Manager
Gallagher —Llantrisant
- £28,500 a year
- Full-time
- Sales
- Analysis skills
- Financial services
- Life insurance
- Referral programme
Quick apply
Customer Service Representative
Univar Solutions UK Ltd —Caerphilly
- Full-time
- Microsoft Office
Customer Service Team Leader
Hays-Hiredonline —Whitchurch
- £17.95 an hour
- Temporary
- Hybrid work
- Customer service
4d
Social Media Marketing Manager
FitPro Lead Gen —Cardiff
- £27,000 - £30,000 a year
- Full-time
- Social media management
- In-person
- Communication skills
- Free parking
Quick apply
5d
Business Development Executive
Tes Global —Llantrisant
- Up to £35,000 a year
- Full-time
- Sales
- Communication skills
- School
- Annual leave
- Employee assistance programme
Quick apply
12d
Logistics Specialist
Ecolab Inc. —Llantrisant
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
Billing & Cash Administrator
DS Smith —Caerphilly
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- Microsoft Office
- Employee assistance programme
- Employee discount
Branch General Manager
DFS —Llantrisant
- £38,449 - £50,500 a year
- Retail management
- Communication skills
- Paid training
- Employee discount
Quick apply
Sales - Sales Advisor - UK
New Look —Llantrisant
- Part-time
- Microsoft Word
4d
Cardiff - Branch Lead / Manager / Supervisor
Hydroscand UK —Pontypridd
- Assembly
Key Support Services Team Leader
PHSGroup —Caerphilly
- £35,000 - £37,000 a year
- No weekends
- Sales
- Free parking
11d
Process Operator
Ecolab Inc. —Llantrisant
- Full-time
- Computer literacy
- Laboratory experience
- Computer skills
Head of Business Operations
IntNet Group Business Solutions Ltd —Cardiff
- £4,800 - £8,300 a month
- Full-time
- Management
- Customer service
- Supervising experience
- Flexitime
Quick apply
7h
Credit Risk Analyst
DS Smith —Caerphilly
- Full-time
- Hybrid work
- Microsoft Excel
- ERP systems
- Bachelor's degree
- Employee assistance programme
- Employee discount
Branch Manager
Travis Perkins —Caerphilly
- Weekend availability
- Sales
- Communication skills
- Employee discount
Customer Experience Specialist
Hafod —Cardiff
- £27,191 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
3d
Team Leader
M Group —Treharris
- £33,167 - £39,800 a year
- Overtime
- Employee assistance programme
- Employee discount

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Customer Service Team Leader

Stellantis Financial Services -
Cardiff

Quick apply

Job details

Permanent | Full-time
£32,000 - £36,000 a year
2 days ago

Benefits

Free parking
Casual dress
Store discount
Company car
Private dental insurance
Company pension
Work from home
Private medical insurance
Employee discount
Paid volunteer time
Bereavement leave
Enhanced paternity leave
Referral programme
On-site parking

Qualifications

Management
Operations management
GCSE
Business processes
Performance management
Communication skills

Full job description

Are you a confident leader with a passion for delivering outstanding customer service and developing high-performing teams?

We’re looking for a Customer Services Team Leader to join our Operations team. In this role, you’ll lead, motivate, and support a team of customer service professionals, ensuring service excellence while driving performance and continuous improvement.

What you’ll be doing

As a Customer Services Team Leader, you will take ownership of a team and be accountable for the following responsibilities:

· Manage and motivate your team members to achieve departmental and organisational goals.

· Monitor performance, conduct regular reviews, and identify development and training needs.

· Act as a point of escalation for complex customer queries, complaints, and feedback.

· Analyse processes and identify opportunities to improve call handling and administration efficiency.

· Lead by example and promote a positive, high-performance team culture.

· Review customer survey feedback and deliver timely, effective resolutions.

· Organise and delegate daily workloads to meet SLAs.

· Support operational continuity, including covering for the Contact Centre Manager when needed.

· Maintain compliance with internal policies and relevant regulatory requirements.

Who we’re looking for

This role is ideal for someone who is people-focused, driven, and thrives in a fast-paced environment. You’ll need:

· Previous experience in a team leader or management role, ideally in a customer service or operations environment (desirable).

· Strong communication and interpersonal skills, with the ability to influence and engage at all levels.

· Experience in performance management, coaching, and developing a team.

· The ability to prioritise, multitask, and manage competing demands effectively.

· A proactive, results-driven mindset with strong problem-solving abilities.

· Confidence in handling escalated customer issues and complaints.

· GCSE-level (or equivalent) Maths and English.

Why join us?

· Take the next step in your leadership career in a dynamic, customer-focused environment.

· Play a key role, shape team performance and deliver exceptional service.

· Gain valuable experience in operations management and process improvement.

· Be part of a collaborative and supportive team with clear progression opportunities.

Ready to apply? If you’re ready to take the next step in your career and thrive in a fast-paced, customer-focused environment, we’d love to hear from you.

People are the driving force of our business; we want to work with the best to continue to be amazing. We have a range of opportunities within this role and the wider business to help you grow. From our Diversity Squad, Women of Stellantis Network, Employee Forum or becoming an Engagement Champion in your department, there is something for everyone to get involved with and help shape our company.

Want more information? You can view the full job description below or contact our Talent Acquisition team ([email protected]) if you have any questions.

If this sounds like the right move for you, apply today!

Pay: £32,000.00-£36,000.00 per year

Benefits:

Bereavement leave
Casual dress
Company car
Company pension
Employee discount
Enhanced paternity leave
Free parking
On-site parking
Paid volunteer time
Private dental insurance
Private medical insurance
Referral programme
Store discount
Work from home

Work Location: Hybrid remote in Cardiff (Cardiff, Cardiff)

Quick apply

Refine Your Search

customer experience leader jobs in treforest, rct

Customer Service Team Leader

Customer Service Supervisor

Customer Experience Team Leader

Account Manager

Customer Service Representative

Customer Service Team Leader

Social Media Marketing Manager

Business Development Executive

Logistics Specialist

Billing & Cash Administrator

Branch General Manager

Sales - Sales Advisor - UK

Cardiff - Branch Lead / Manager / Supervisor

Key Support Services Team Leader

Process Operator

Head of Business Operations

Credit Risk Analyst

Branch Manager

Customer Experience Specialist

Team Leader

I want to receive the latest job alerts for customer experience leader in treforest, rct

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