Support analyst Work, Jobs in Trentham, Sts (with Salaries)

Customer Service Advisor
Barclays —Stoke-on-Trent
- £26,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Data Analyst
PDSA —Telford
- £42,783 - £45,350 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
- Employee assistance programme
- Employee discount
9d
Technical Support Analyst
Muller Group —Market Drayton
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Travel
- Employee discount
- Bereavement leave
9d
Group People Data Analyst
Tunstall UKI —Tunstall
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Project management
- Employee assistance programme
- Employee discount
Quick apply
3d
Business Analyst
Synectics Solutions —Stoke-on-Trent
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Presentation skills
- Free parking
- Work from home
Quick apply
9d
Prescription Administrator
Well Pharmacy —Stoke-on-Trent
- Monday to Friday
- Administrative experience
- Communication skills
- Negotiation
- Annual leave
- Employee discount
7d
Development Analyst
Saur Europe —Stoke-on-Trent
- £28,000 - £31,000 a year
- Overtime
- Computer literacy
- Laboratory experience
- Project management
Quick apply
Support Analyst
KERRIDGE COMMERCIAL SYSTEMS CORP —Macclesfield
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
Quick apply
10d
Application Support Analyst
Barclays —Knutsford
- Maintenance
- Continuous improvement
- IT
11d
Information Security Analyst
RSM UK —Stoke-on-Trent
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
1d
Specialist Customer Care
Barclays —Knutsford
- £27,700 a year
- Customer service
- Computer literacy
- Administrative experience
User Researcher
Capgemini —Telford
- Hybrid work
- AWS
- No degree
- Travel
Contract Analyst
Mitie —Stafford
- £29,000 - £30,000 a year
- Part-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
Programme Analyst
Bespak —Holmes Chapel
- Analysis skills
- Communication skills
- Free parking
- Life insurance
Quick apply
Group Therapist
Serco Plc —Uttoxeter
- £52,000 a year
- Part-time
- Communication skills
- Employee assistance programme
Corporate Accountant/Commercial Analyst - Part Time
Beon Core Ltd —Telford
- £21,500 - £30,000 a year
- Temporary
- Hybrid work
- Data analysis skills
- Maintenance
- Accounting
- Free parking
- Work from home
Quick apply
10d
Portfolio Risk Analyst
Bespak —Holmes Chapel
- Analysis skills
- Communication skills
- Free parking
- Life insurance
Quick apply
Information Security Vulnerability Management Analyst
JCB —Rocester
- Full-time
- Analysis skills
- IT
- Communication skills
- Gym membership
Senior Systems Administrator
Muller Group —Market Drayton
- Full-time
- Microsoft Office
- Travel
- IT
- Employee discount
- Bereavement leave
Commercial Finance Analyst
AO World —Telford
- £35,000 a year
- Microsoft Excel
- AI
- Business
- Employee discount
8d

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Customer Service Advisor

Barclays -
Stoke-on-Trent

Apply Now

Job details

Permanent
£26,700 a year

Benefits

Company pension
Private medical insurance
Life insurance

Qualifications

Customer service
Administrative experience
Banking

Full job description

Date live: 08/07/2026

Business Area: BUK Customer Care UK

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000111313

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly face and first point of contact for our Retail Banking customers in branch or at one of our local hubs, offering face to face guidance and support with every interaction.

As part of our Customer Care team, you’ll work 5 days per week, including some weekends, and start with a competitive salary of £26,700. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us.

At Barclays, we’re not just offering you a role—we’re offering you a career.

This role is primarily based in our Uttoxeter branch; however, training will take place at the Hanley branch.

Purpose of the role

To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

Accountabilities

Collaboration across multiple digital channels to personalise each interaction with a customer.
Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support.
Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.
Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time.
Support teams within the business operations function as needed, including risk management, compliance and collections.
Comply with all regulatory requirements and internal policies related to customer care.
To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

Refine Your Search

support analyst jobs in trentham, sts

Customer Service Advisor

Data Analyst

Technical Support Analyst

Group People Data Analyst

Business Analyst

Prescription Administrator

Development Analyst

Support Analyst

Application Support Analyst

Information Security Analyst

Specialist Customer Care

User Researcher

Contract Analyst

Programme Analyst

Group Therapist

Corporate Accountant/Commercial Analyst - Part Time

Portfolio Risk Analyst

Information Security Vulnerability Management Analyst

Senior Systems Administrator

Commercial Finance Analyst

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