Service desk Work, Jobs in Trimdon, Dur (with Salaries)

Technical Support Analyst
MB&G Insurance —Wallsend
- £30,000 - £35,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Employee discount
Quick apply
2d
Service Desk Engineer
Waterstons —Durham
- £28,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Azure
- AWS
- IT
- Employee assistance programme
- Sick pay
Service Desk Officer
South Tyneside Council —South Tyneside
- £25,989 - £28,598 a year
- Full-time
4d
Service Desk Technician
Cubic Corporation —Stockton-on-Tees
- Full-time
Service Desk Apprenticeship (September 2026)
Waterstons —Durham
- £20,000 - £26,500 a year
- Monday to Friday
- Customer service
- English
- IT
Service Desk Manager
NECSWS —Hartlepool
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Service Desk Team Leader
Indra Group UK & Ireland —Stockton-on-Tees
- Weekend availability
- Customer service
- Supervising experience
- Leadership
- Employee assistance programme
Quick apply
1d
Data Centre and Connectivity Technician
Newcastle Building Society —Newcastle upon Tyne
- £33,709 - £43,783 a year
- Full-time
- Analysis skills
- Continuous improvement
- Computer networking
8d
Service Desk Technician (12-month FTC)
Cubic Corporation —Stockton-on-Tees
- Full-time
Service Desk Manager
Indra UK —Stockton-on-Tees
- Hybrid work
- Computer Science
- PMP
- Project management
- Work from home
- Employee assistance programme
Quick apply
Knowledge Analyst
NECSWS —Hartlepool
- £26,000 - £28,000 a month
- Full-time
- Microsoft Excel
- Customer service
- SharePoint
- Annual leave
Quick apply
8d
Team Leader
Northgate Vehicle Hire —Darlington
- £28,621 a year
- Monday to Friday
- Microsoft Office
- IT
- Leadership
- Annual leave
- Employee discount
Quick apply
4d
Service Desk Apprenticeship (September 2026)
Waterstons Ltd —Durham
- £20,000 - £26,500 a year
- Monday to Friday
- Customer service
- English
- IT
IT Service Desk Engineer
RMT Accountants & Business Advisors —Newcastle upon Tyne
- Windows
- IT
- Communication skills
IT Service Desk Engineer
RMT —Newcastle upon Tyne
- Windows
- IT
- Communication skills
Quick apply
E-commerce Service Desk Manager
Leader Online Ltd —Hartlepool
- £35,000 - £38,000 a year
- Full-time
- AI
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Linux Infrastructure Engineer
Magnet —Darlington
- £40,000 - £50,000 a year
- Travel
- Organisational skills
- IT
- Employee discount
Quick apply
Service Desk Consultant - 2nd Line (Infrastructure)
Technology Services Group —Newcastle upon Tyne
- £40,000 a year
- Azure
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance programme
EUC Coordinator - 6 Month Contract
Ekco —Stockton-on-Tees
- Computer networking
- IT
- Communication skills
Quick apply
Business Administration Apprentice
City of Newcastle Golf Club —Newcastle upon Tyne
- £8 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply

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Technical Support Analyst

MB&G Insurance
Wallsend

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
2 days ago

Benefits

Free parking
On-site gym
Company pension
Company events
Private medical insurance
Employee discount
Life insurance
Referral programme
On-site parking

Qualifications

Jira
Desktop support
TCP
Azure
Operating systems
Customer service
Windows
Technical support
ITIL
IT support
Computer networking
DNS
SharePoint
ServiceNow
TCP/IP
Communication skills
Active Directory
Intune
Help desk
VPN

Full job description

Job Title: Technical Support Analyst

Our business has a great opportunity that has arisen for a full time, experienced individual to join our team in Newcastle. The role of Technical Support Analyst is a fantastic opportunity for anyone who is looking to take the next step forward in their current role, or for an individual experienced in a hands-on technical support or service desk environment who is looking for more autonomy and challenge in their day-to-day job.

Working for a well-established local firm, you will be afforded the opportunity to not only be part of the journey, but help in deciding which directions the firm goes in.

Job Summary

A permanent role provides first- and second-line technical support to users across the business, working closely with internal teams and outsourced IT providers. The role ensures systems remain available, reliable and secure, while also helping to support project teams with their technical requirements and assist with system setup, testing, and implementation activities.

Key Tasks of role:

Provide technical support to users via phone, email, and chat channels
Diagnose and troubleshoot hardware, software, and network issues in a timely manner
Log, manage, and update incidents using helpdesk or ticketing systems
Work alongside outsourced IT support providers to coordinate issue resolution
Escalate complex or unresolved issues to internal teams or third-party vendors
Install, configure, and maintain IT systems, devices, and business applications
Support project delivery by assisting with system Improvements, setups, testing, and rollouts
Communicate solutions clearly to users, avoiding technical jargon where possible
Maintain accurate documentation of issues, fixes, and support procedures
Identify recurring issues and recommend improvements to systems and processes

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation

Required Knowledge and Technical Skills

2-3 years’ experience in a hands-on technical support or service desk environment

Strong troubleshooting and problem-solving skills

Experience with helpdesk or ticketing systems and familiarity with ITIL processes

Working knowledge of Windows environments and common business applications

Experience supporting users in a business environment

Ability to work collaboratively with internal teams and third-party providers

Experience supporting cloud-based environments (e.g. Microsoft Azure)

Strong communication skills, with the ability to explain technical issues to non-technical users

Microsoft 365 suite - including exchange, teams, SharePoint

Active Directory/Entra ID

Windows operating systems (desktop/laptop support)

Basic networking knowledge (e.g. TCP/IP, DNS, VPNs)

Endpoint/device management tools (e.g. Intune – desirable)

Helpdesk/ticketing systems (e.g. ServiceNow, Jira Service Management)

Customer-focused and responsive

Proactive and solution-oriented

Well-organised with strong attention to detail

Able to manage multiple priorities effectively

Committed to continuous improvement

Pay: £30,000.00-£35,000.00 per year

Benefits:

Company events
Company pension
Employee discount
Free parking
Life insurance
On-site gym
On-site parking
Private medical insurance
Referral programme

Work Location: In person

Quick apply

Refine Your Search

service desk jobs in trimdon, dur

Technical Support Analyst

Service Desk Engineer

Service Desk Officer

Service Desk Technician

Service Desk Apprenticeship (September 2026)

Service Desk Manager

Service Desk Team Leader

Data Centre and Connectivity Technician

Service Desk Technician (12-month FTC)

Service Desk Manager

Knowledge Analyst

Team Leader

Service Desk Apprenticeship (September 2026)

IT Service Desk Engineer

IT Service Desk Engineer

E-commerce Service Desk Manager

Linux Infrastructure Engineer

Service Desk Consultant - 2nd Line (Infrastructure)

EUC Coordinator - 6 Month Contract

Business Administration Apprentice

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