Processor - Responsive Repairs x4
Ref: 168281
Salary: £26,824.00 p.a. plus benefits
37 hours per week
Fixed Term Contract - 18 Months, until December 2027
Swindon Borough Council are on an exciting journey to transform service delivery. We want our town to be the best it can be. Our ambitious vision in the new Swindon Plan is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that’s who we’re doing it for – the communities and businesses that make our town great. As part of the Council, you’ll support a friendly local authority making decisions with real impact. It’s all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.
Your next role
The purpose of this role is to provide fast, accurate and reliable administrative support to the Housing Repairs service. The postholder ensures that repair requests, follow‑on work, contractor information and customer feedback are processed correctly and on time. This includes checking and validating repair details, supporting the invoicing process, preparing statutory gas safety documentation, and maintaining accurate records to keep the service running efficiently.
The role also supports wider operational needs by retrieving information for investigations, handling sensitive tenant data, and providing essential backup processes when electronic systems are unavailable. Working in a busy environment, the postholder manages a high volume of repair activity each week, communicates daily with tradespeople, managers and contractors, and helps maintain smooth service delivery through strong organisation, attention to detail and effective problem‑solving.
You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”).
Your next package
Please see our Rewards and Benefits offer for more details.
As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.
For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon together. And you’ll be proud to say it was made better with you.
Please see our Vision and Values page for more details and our new Swindon Plan.
Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.
Your next steps
Please read the role profile, which is available in the documents section to the righthand side of the page. To submit an application for this role, select Quick Apply
As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality & inclusion.
For further information about the role please contact Shakira West-Moreland, Responsive Repairs Manager on [email protected]
Previous applicants need not apply.
If you are experiencing technical issues submitting your application please email [email protected]
Closing date: 19 June 2026
Interview date: WC 29 June 2026
