Senior account specialist Work, Jobs in Trowbridge, Wil (with Salaries)

Snr Customer Care & Resolutions Specialist
MillerKnoll —Melksham
- Full-time
- CRM software
- Customer service
- Organisational skills
4h
Senior Account Manager
Proctor and Stevenson —Bristol
- £40,000 a year
- Full-time
- Hybrid work
- Project management
- Presentation skills
- Communication skills
Quick apply
SEO Specialist / Senior Marketing Executive
Fanatic —Bristol
- £30,000 - £38,000 a year
- Full-time
- Hybrid work
- SQL
- JavaScript
- APIs
- Health & wellbeing programme
- Employee discount
Quick apply
Head of Service Delivery
UK Research and Innovation —Swindon
- £70,752 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Contracts
- Annual leave
- Employee assistance programme
9d
Senior Commercial Manager
ASSYSTEM —Bristol
- Full-time
- Hybrid work
- Contracts
- Leadership
- Annual leave
- Referral programme
Quick apply
Senior Account Manager
Hybrid News Limited —Bristol
- Hybrid work
- Organisational skills
- Paid training
- Gym membership
Senior Ecommerce Growth Manager
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Presentation skills
- IT
- Work from home
- Employee discount
Quick apply
Commercial Manager
Equans —Bristol
- Full-time
- Hybrid work
- Driving
- Contracts
- Communication skills
- Annual leave
- Employee assistance programme
Monitoring and Evaluation Manager
UK Research and Innovation —Swindon
- £37,841 a year
- Temporary
- Hybrid work
- Analysis skills
- Presentation skills
- Organisational skills
- Annual leave
- Employee assistance programme
2d
IT SPECIALIST (NETWORK)
US Defense Information Systems Agency —Corsham
- £90,925 - £118,204 a year
- Overtime
- Remote
- Customer service
- Military
- Project management
6h
Key Account Manager
ASSYSTEM —Bristol
- Full-time
- Hybrid work
- CRM software
- Engineering
- Business development
- Annual leave
- Referral programme
Quick apply
Senior Growth Marketing Manager
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Analysis skills
- IT
- AI
- Work from home
- Employee discount
Quick apply
Asset Investment and Delivery Manager
Curo —Bath
- £62,315 a year
- Full-time
- Hybrid work
- Project management
- Travel
- Contracts
Quick apply
13d
Digital Project Controls - Senior/ Principal Consultant- Bristol & London
Turner & Townsend —Bristol
- Full-time
- Microsoft Office
- SQL
- Project management
Quick apply
Communications Manager - South West Regional Organised Crime Unit (SWROCU)
Avon and Somerset Constabulary —Almondsbury
- £47,046 - £50,949 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Flexible schedule
7d
Head of Membership
IDPE —Bristol
- From £38,872 a year
- Part-time
- Hybrid work
- Customer service
- Project management
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
1d
Procurement Specialist – Defence (NEC/JCT)
Turner & Townsend —Bristol
- Full-time
- Hybrid work
- Organisational skills
- Contracts
- Construction experience
Quick apply
Partnerships & Client Care Coordinator
Stride Treglown —Bath
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
7d
Customer Experience Manager
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Project management
- IT
- Communication skills
- Work from home
- Employee discount
Quick apply
Consultant / Senior Consultant - Smart Buildings (Building Intelligence) - Manchester / London / Birmingham / Bristol / Leeds
Turner & Townsend —Bristol
- Full-time
- No degree
- Travel
- IT
Quick apply
6d

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senior account specialist jobs near trowbridge, wil

Snr Customer Care & Resolutions Specialist

MillerKnoll -
Melksham

Apply Now

Job details

Full-time
4 hours ago

Qualifications

CRM software
Customer service
Organisational skills
Root cause analysis
Account management
Communication skills

Full job description

Why join us?

Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Job Title: Snr Customer Care & Resolution Specialist

Location: Portal Mill
Reports To: Customer Care Manager
Department: Operations

Role Purpose

The Senior Customer Care & Resolution Specialist plays a critical role in managing and resolving complex customer issues from initial identification through to full resolution. This position ensures that large, high‑value, and business‑critical orders are delivered on time, in full, and to the required specification.

Acting as a key escalation point, the role partners closely with operations, logistics, commercial teams, and external stakeholders to quickly address challenges, remove blockers, and implement preventative measures that improve long‑term customer experience.

The Specialist will also provide cover and support for the Europe Contract Customer Care Manager, serving as a primary point of contact for strategic and contract customers.

Key Responsibilities

Customer Issue Resolution

Serve as the primary point of contact for escalated customer issues, ensuring prompt and effective resolution.
Manage high-priority or escalated cases to swift and satisfactory resolution.
Provide practical and creative solutions to meet customer needs.
Ensure swift resolution with minimal customer impact.
Involve customers in complex problem-solving when appropriate.
Coordinate with multiple teams to ensure aligned solutions.
Maintain resilience and professionalism under pressure.
Follow up post-resolution to confirm customer satisfaction and capture lessons learned.
Maintain regular communication with customers during issue resolution, providing updates and managing expectations.
Handle concerns with empathy, professionalism, and subject-matter expertise.
Anticipate needs and proactively prevent potential issues.

Large Project Order & Delivery Management

Oversee end-to-end delivery of large customer orders, ensuring accuracy, reliability, and quality.
Coordinate with supply chain, logistics, and production teams to address potential delivery risks.
Monitor project timelines and proactively resolve bottlenecks to ensure on-time completion.
Track key order metrics and report on progress to management and clients.

Partner with internal teams (sales, channel support, operations, logistics) to deliver exceptional customer experiences.
Lead or participate in special projects aimed at improving service delivery, order processes, or customer satisfaction.
Develop and share best practices for resolution and fulfilment management.

Problem Solving & Continuous Improvement

Conduct root cause analysis to prevent repeat issues.
Use lean tools to problem solve long term countermeasures.
Commit to continuous improvement by learning from customer feedback and past experiences.
Identify waste in the work processes and implement improvements to reduce

Professional Standards

Communicate with clarity, courtesy, and professional etiquette across all channels.
Apply a customer-first approach to all decisions and actions.
Maintain consistency in service tone, quality, and accuracy.
Protect customer confidentiality and handle sensitive information with discretion.
Demonstrate attention to detail in all communications and deliverables.
Ensure timely responses and adherence to deadlines.
Actively listen to fully understand customer needs.
Share insights and knowledge for cross-functional support.
Present a polished and professional image in all interactions.

Skills & Experience Required

Proven experience in customer service, client account management, or a related role in a global or fast-paced environment.
Strong problem-solving and decision-making skills.
Excellent written and verbal communication skills.
Ability to collaborate across teams and regions.
Strong organisational skills with attention to detail.
Proficient in CRM systems, communication platforms, and productivity tools.
Able to remain composed under pressure and manage multiple priorities.
Strong communication and interpersonal skills.
Ability to manage multiple customer requests simultaneously.
Attention to detail and commitment to deadlines.

Key Competencies

Customer Focus
Accountability & Ownership
Proactive Thinking
Collaboration & Teamwork
Resilience
Innovation & Continuous Improvement

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [email protected].

Apply Now

Refine Your Search

senior account specialist jobs in trowbridge, wil

Snr Customer Care & Resolutions Specialist

Senior Account Manager

SEO Specialist / Senior Marketing Executive

Head of Service Delivery

Senior Commercial Manager

Senior Account Manager

Senior Ecommerce Growth Manager

Commercial Manager

Monitoring and Evaluation Manager

IT SPECIALIST (NETWORK)

Key Account Manager

Senior Growth Marketing Manager

Asset Investment and Delivery Manager

Digital Project Controls - Senior/ Principal Consultant- Bristol & London

Communications Manager - South West Regional Organised Crime Unit (SWROCU)

Head of Membership

Procurement Specialist – Defence (NEC/JCT)

Partnerships & Client Care Coordinator

Customer Experience Manager

Consultant / Senior Consultant - Smart Buildings (Building Intelligence) - Manchester / London / Birmingham / Bristol / Leeds

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