Senior application engineer Work, Jobs in Trumpington, Cam (with Salaries)

Senior Support Engineer
Bango —Cambridge
- SQL
- Scripting
- APIs
- Employee assistance programme
- Employee discount
Senior Android Software Engineer, Ring Application Services
Evi Technologies Limited —Cambridge
- Full-time
- Computer Science
- Java
- C++
Senior Opto - Electronics Device Engineer
Microsoft —Cambridge
- £74,700 - £112,100 a year
- Full-time
- Azure
- Engineering
- Data analysis skills
12d
Senior Software Development Engineer
Advanced Micro Devices, Inc —Cambridge
- Doctoral degree
- Computer Science
- Engineering
Senior Software Engineer - FTC
Public Library of Science —Cambridge
- £65,000 - £142,000 a year
- Remote
- Computer Science
- Bachelor's degree
- Machine learning
- Annual leave
Senior Application Engineer - Formula 1™
MathWorks —Cambridge
- Hybrid work
- Bachelor's degree
- Machine learning
- No degree
Senior Software Engineer
Arm —Cambridge
- £73,500 - £99,500 a year
- Hybrid work
- English
- Windows
- C++
Senior Applications Engineer - High Performance Computing
MathWorks —Cambridge
- Hybrid work
- Azure
- Doctoral degree
- Master's degree
Senior DevOps Engineer
Arm —Cambridge
- £73,500 - £99,500 a year
- Hybrid work
- Computer Science
- Bachelor's degree
- Linux
Senior Application Builder, Ring Application Services
Evi Technologies Limited —Cambridge
- Full-time
- Computer Science
- Java
- C++
Principal/Senior Principal Engineer – Arm ARM
Arm —Cambridge
- £168,300 - £227,700 a year
- Hybrid work
- Computer Science
- Master's degree
- Bachelor's degree
- Relocation assistance
Technical Ecosystem Engineer
Arm —Cambridge
- £77,500 - £99,500 a year
- Hybrid work
- AI
Senior/Principal Rust Engineer
lowRISC CIC —Cambridge
- £68,947 - £106,554 a year
- Full-time
- English
- C++
- Linux
- Life insurance
Quick apply
Senior/Principal Software Engineer
lowRISC CIC —Cambridge
- £68,947 - £106,554 a year
- Full-time
- Computer Science
- English
- C++
- Life insurance
Quick apply
Senior Verification Engineer
Arm —Cambridge
- £73,500 - £99,500 a year
- Hybrid work
- Computer Science
- Master's degree
- Bachelor's degree
Aerospace & Defence Application Engineer (EMEA)
MathWorks —Cambridge
- Hybrid work
- Bachelor's degree
- No degree
- Travel
Senior Manager- Manageability Software Team
HP —Cambridge
- Full-time
- Hybrid work
- Team management
- Software development
Senior Embedded & Platform Software Engineer, Workforce Development
Arm —Cambridge
- £73,500 - £99,500 a year
- Hybrid work
- Computer Science
- Linux
Senior DSP Systems Engineer
Palma Ceia SemiDesign —Cambridge
- Engineering
- Master's degree
- Bachelor's degree
Director, Technical Development
Arm —Cambridge
- £114,600 - £155,000 a year
- Hybrid work

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senior application engineer jobs near trumpington, cam

Senior Support Engineer

Bango
Cambridge

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Job details

Benefits

Cycle to work scheme
Company pension
Discounted gym membership
Employee assistance programme
Private medical insurance
Employee discount
Flexible schedule

Qualifications

Report writing
Technical support
SQL
Scripting
APIs
Linux
Root cause analysis
Redshift
Python
PowerShell

Full job description

Bango enables content providers to reach more paying customers through global partnerships. Bango revolutionized the monetization of digital content and services, by opening-up online payments to mobile phone users worldwide.

Today, the Digital Vending Machine® is driving the rapid growth of the subscriptions economy, powering choice and control for subscribers.

The world’s largest content providers, including Amazon, Google and Microsoft trust Bango technology to reach subscribers everywhere.

Bango, where people subscribe.

Role

The Role: With a passion for learning and a ‘can do’ attitude you will join a team that monitors and maintains the Bango environment and support all partners integrated. Bango utilise a wide range of cutting-edge technologies to deliver its services and is actively scaling its operation on a global basis to support its growth.As Senior Support Engineer at Bango you will be part of the Managed Service and Support function Operating within the wider COO organization and will work with stakeholders across the business to ensure that Bango delights our high-profile customers.Working for Bango you will have high personal integrity, honesty, reliability, and dedication.

Responsibilities

Provide expert level technical product and platform support to all Bango Partners and assist our First Line team with escalations, you will be part of a specific customer focussed Squad and will be expected to be the subject matter expert for particular Bango partner.
You will ensure that you act as a mentor to the First Line team by providing feedback to them on your ticket updates, and by helping them to resolve future similar issues.
You will provide documentation, guides and technical workshops to peers to ensure appropriate knowledge sharing.
During incidents the senior support engineer plays a crucial role, and will be involved in diagnosis, troubleshooting, root cause identification, service restoration, clean-up activities and implementation of preventative measures as well as internal and external communications (Either directly or via escalation).
The Senior Support Engineer ensures that every disruptive incident is accompanied by a root cause analysis report for our partners.
Alongside the reactive work the Senior Support Engineer also need a pro-active approach towards development/Implementation of working tools, workaround processes and automations to ensure effective management of the Bango environment and will spend time innovating improvements and automation to existing systems and processes.
Work closely across functions (including Engineering, Delivery, Product management, Finance and other Bango teams) to seek support when needed, ensuring priorities are aligned and SLA’s are met.
Responsible for documenting and implementing internal change requests within the operations team including full test plan. (i.e. certificate rotations)
Keeping stakeholders updated regarding any complex ongoing change, activity or incident affecting the service in line with contracted SLA’s.
Partner onboarding – configuration tasks for existing and new customers joining the Bango platform.
Monitoring set up and configuration, and regular thresholds review with first line team to ensure reduction on false alarms as well as effective platform monitoring.
Attend and participate in customer scheduled meetings to assist / troubleshoot live issues when needed (e2e testing)
Reporting and reconciliation activities to diagnose potential operational issues causing records alignment.

Essentials

Minimum of 5 years’ experience in a technical support / NOC environment.
Working knowledge of SLA’s.
Experience of working with cloud technology / platforms.
Working knowledge of database technologies.
Proven experience on SQL and in analysing data within a SQL database.
Proven track record of troubleshooting technical issues / complex problem-solving monitoring and alerting.
Experience of formal report writing and an ability to communicate confidently.
Able to THRIVE and develop in a fast paced, high-tech arena.
Level head, calm, and clear thinking, open minded and flexible, able to deal with ambiguity.
While traveling is not an essential part of the role, it might be required from time to time.

Desirables

Experience acting as a 2nd Line Support Analyst or Application Support Analyst.
Support of a web-based internet service operating in a ‘real time’ mission critical environment.
Knowledge on other scripting language such as PowerShell / Python.
Experience of working with cloud tools such as Redshift, Databriks Lambda…
Experience of Windows and Linux Server, web servers, containers and API’s.
Good working knowledge of data security and protection.

Benefits

A friendly, informal working environment
Your own Bango buddy – to help you settle in
Bendi-time (flexible working hours)
Bango social events
Choose your own headphones, keyboard & mouse
Generous share option scheme
Private Medical Insurance
Health Cash Plan
25 days holiday a year increasing to 28 days with 4 years’ service
Cycle to work, gym discount
Weekly Pilates & Yoga classes (virtual)
Financial support for employee activity groups and charitable activities
Free fruit, drinks and snacks, limitless tea, coffee and good quality espressos
Company branded hoodie… to keep you happy and comfortable
Group personal pension scheme
Life assurance
Employee Assistance Program
1Password
Income Protection
Bango branded Chilly’s bottle and coffee cup

Interested in this exciting opportunity?

We’d love to hear from you!

Location

UK - Cambridge

Department

MS&S

Job Title

Senior Support Engineer

Apply Now

Refine Your Search

senior application engineer jobs in trumpington, cam

Senior Support Engineer

Senior Android Software Engineer, Ring Application Services

Senior Opto - Electronics Device Engineer

Senior Software Development Engineer

Senior Software Engineer - FTC

Senior Application Engineer - Formula 1™

Senior Software Engineer

Senior Applications Engineer - High Performance Computing

Senior DevOps Engineer

Senior Application Builder, Ring Application Services

Principal/Senior Principal Engineer – Arm ARM

Technical Ecosystem Engineer

Senior/Principal Rust Engineer

Senior/Principal Software Engineer

Senior Verification Engineer

Aerospace & Defence Application Engineer (EMEA)

Senior Manager- Manageability Software Team

Senior Embedded & Platform Software Engineer, Workforce Development

Senior DSP Systems Engineer

Director, Technical Development

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