front desk agent Work, Jobs in truro, con (with Salaries)

Reception Manager
The Falmouth Hotel —Falmouth
- £31,000 a year
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Free parking
- Store discount
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Reception Manager

The Falmouth Hotel
Falmouth

Quick apply

Job details

Permanent | Full-time
£31,000 a year

Benefits

Free parking
Store discount
Discounted or free food
Company pension
Company events
Employee discount
On-site parking

Qualifications

Hospitality
Customer service
Guest services
Leadership
Communication skills
Hotel experience

Full job description

About us

Rooted in local heritage, the Cornwall Hotel Collection is known for exceptional service, award-winning dining, and inspiring locations at the heart of Cornish hospitality.

Our collection includes four distinctive hotels: The Alverton, a historic hillside retreat; The Greenbank, set on the enchanting waterfront; The Falmouth, an iconic Victorian landmark; and our newest addition, The Atlantic, offering stunning coastal views. With exciting developments ahead, there’s never been a better time to join us.

We are currently seeking a dynamic, organized and customer-focused individual to lead our front desk team as Reception Manager; you should be able to lead by example, motivate your team, possess excellent communication skills and have a ‘can do’ attitude.

Responsibilities

Oversee the day-day operations of the reception area, ensuring smooth, efficient and friendly service
Supervise, develop and support the reception team
Maintain reception procedures, policies, and standards
Assist in training new team members and implementing new procedures as needed
Provide exceptional customer service and confidently communicate with guests
Be up to date and knowledgeable on all rates, packages, promotions and current procedures
Coordinate with other departments to ensure effective communication and guest satisfaction
Handling of room reservations, check-in and checkout procedures, restaurant and spa bookings and any guest enquiries or concerns
Co-ordination of group bookings, alongside other departments
Dealing with third party booking agents
Handling cash and card transactions, along with balancing of tills

Requirements

Previous experience in a hospitality or customer service role, with at least 2 years in a management or leadership position
Strong organizational and multitasking abilities, with a keen attention to detail
Flexibility to work varied shifts, including evenings, weekends, and holidays
A positive, pro-active attitude and a commitment to providing outstanding service in every interaction

Benefits

100% shared tips
Full training
Opportunities to grow and progress within our four hotels
Staff discount, including room rates, food and drink, spa treatments and free use of our leisure clubs (gym & swimming pool)
Company Pension Contributions
The chance to participate in charity fundraisers and environmental initiatives
Staff rewards and parties

*Please note, we do not offer live in accommodation*

Pay: £31,000.00 per year

Benefits:

Company events
Discounted or free food
Employee discount
Free parking
On-site parking
Store discount

Work Location: In person

Quick apply

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