Salary: From £26,228 pro-rata, negotiable depending on experience + benefits and £150 per on-call weekend. Plus an additional £20 an hour for each on-call issue that requires involvement, over and above the first 10 minutes, plus mileage
Job Type: Permanent, Part-Time, 9-5 Friday and Saturday (approx. 15 hours per week + 2 weekends a month on call during April through to end of September (when induction/training has been completed).
The Brief
Are you someone who takes pride in maintaining high standards, solving problems quickly, and delivering exceptional customer service? Do you enjoy managing a diverse range of tasks, from property inspections to liaising with guests, property owners and trades? We’re looking for an Operations Support Assistant to join our small but dedicated team at Cornish Holiday Cottages. This is a key role in assisting with overseeing the housekeeping and maintenance operations of our local holiday homes, ensuring they are kept in excellent condition.
What You’ll Be Doing:
- Assisting with the coordination of the housekeeping provision for our portfolio of Falmouth and Helford River holiday homes, ensuring they meet our high standards of cleanliness and comfort for our guests/owners.
- Conducting regular property inspections, identifying potential maintenance issues, and managing the resolution of any problems that arise.
- Responding to emergency situations outside of normal hours, ensuring prompt action to minimise disruption to our guests.
- Liaising with our office team to communicate issues, updates, and requirements for each property.
- Building and maintaining positive relationships with our holiday home owners, providing them with regular updates and addressing any concerns or maintenance needs.
- Collaborating with housekeepers, tradespeople, and contractors to ensure that all maintenance work is completed to a high standard.
What We’re Looking For:
- Exceptional organisational skills with a keen eye for detail.
- Ability to handle multiple priorities and work efficiently in a fast-paced environment.
- Strong problem-solving abilities, particularly in managing maintenance issues and responding to guest/owner concerns.
- Excellent communication skills, with the ability to liaise effectively with housekeepers, guests, and property owners.
- A proactive, can-do attitude with the ability to work independently and as part of a team.
- A full driving license and access to a vehicle for property visits.
- Previous experience in property management, hospitality, or a related field would be advantageous.
- Confident with Microsoft applications and project management tools such as Asana and Trello.
Who are we?
Cornish Holiday Cottages is a small, holiday letting agency, managing around 85 holiday homes in the Falmouth and Helford River area. Our small team of six operate out of our office in the centre of Mawnan Smith village, the heart of the area we cover.
Our little team are a close knit bunch, who look out for each other and enjoy our time together, so much so that we installed a lovely kitchen and meeting space, where we often enjoy nutritious, plant based team lunches together, and there’s options to work out together if that takes your fancy too.
With the right place to stay, holidays are made. It’s something Ruth Austen knew when she set up this business in 1978 and something we swear by today. We pour over each property in our portfolio, making sure it ticks all the boxes so we can find the right fit for each guests’ holiday habits.
Small, independent and proudly B Corp certified, we’re human (and dog centred) and we care deeply about our community, the natural landscape and our big blue seas. If you want to be part of something small with a big heart then we would love to hear from you.
Why Join Us?
- Competitive salary and benefits.
- A supportive team culture that values collaboration and wellbeing.
- The opportunity to make a real impact in a small, heart centred company.
If you’re ready to take on a varied and exciting role and help us maintain our coastal holiday homes, we’d love to hear from you!
We are interviewing as we go, so this role may close early.
As part of our Equality Policy we will conduct blind reviews.
To Apply
Please send your CV and a brief cover letter to [email protected] or contact us for more information.
Pay: From £13.45 per hour
Benefits:
- Employee discount
- Free parking
- Sick pay
Work Location: In person
