Welfare officer Work, Jobs in Truro, Con (with Salaries)

Prisoner Custody Officer
Serco Plc —Truro
- £24,596 - £27,180 a year
- Full-time
- IT
- Communication skills
- Paid training
- Employee assistance programme
Football Pathways Officer
Truro City Community Trust —Truro
- £26,000 - £28,500 a year
- Weekend availability
- First Aid Certification
- In-person
Quick apply
12d
HSE Officer
Pilgrim's Europe —Redruth
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Rehoming Support & Administration Officer
RSPCA Cornwall Branch —St. Columb
- £12.71 an hour
- Full-time
- In-person
- Free parking
- Annual leave
Quick apply
9d
Programme Design Manager
Cornwall Housing —Bodmin
- £45,312 a year
- Full-time
- Hybrid work
- Data analysis skills
- Maintenance
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
4d

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Wellbeing Adviser
iSightCornwall —Truro
Manage the full volunteer lifecycle, including handling enquiries, recruitment, safer onboarding and DBS checks, induction and training, matching volunteers to…
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Employability Coach – Community Outreach & Referral
United Response —Plymouth
A full UK driving licence and access to your own vehicle, with the ability to travel throughout Manchester and the surrounding areas.
£28,270.50 - £30,712.50 a year

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Prisoner Custody Officer

Serco Plc -
Truro

Apply Now

Job details

Full-time
£24,596 - £27,180 a year

Benefits

Paid training
Company pension
Employee assistance programme
Employee discount

Qualifications

Driving Licence
IT
Communication skills

Full job description

Location: Truro TR1 2PB

Join us a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) where you’ll play a key role in helping keep the justice system safe and secure. In addition to job security and stability we offer:

Salary: £24,596 (35hrs pw), rising to £25,555 from 1st September 2026

We operate 24/6 across early and late shifts, so flexibility is essential. Finishing times can be unpredictable, and you may need to work beyond your contracted hours to meet operational demands. Shifts are set on a rota provided 12 weeks in advance, giving you visibility to plan ahead. Part-time working may be considered, but this must be across full working days, as reduced daily hours are not available.

Keep people safe. Keep justice moving.

As a PCO, you’ll work as part of a team to deliver safe and secure escorting and custody services, ensuring detainee welfare at all times during court proceedings. You’ll be responsible for detainees throughout court proceedings until their return to custody or release. Key duties include:

Escorting detainees within the court, including to courtrooms, cells, and facilities
Supervising detainees during hearings to maintain safety and security
Managing sensitive situations and maintaining strict confidentiality
Supporting detainee welfare, including access to food, drink, and wellbeing checks
Monitoring behaviour and responding to incidents or risks
Conducting searches to maintain a secure environment
Completing accurate records and documentation
Working closely with court staff and partners to ensure smooth operations

What you need to do the job!
Our PCO’s come from a wide range of backgrounds—what matters most is your commitment to making a difference. You’ll receive full training through a 5½-week paid training course, plus ongoing support from experienced colleagues. Requirements of the role:

Full UK driving licence (B/B1) (desirable)
Reasonable fitness for the physical demands of the role
Strong communication skills (written and verbal)
Ability to stay calm and make decisions under pressure
Confidence managing behaviour and de-escalating conflict
Teamwork and the ability to follow processes accurately
Professionalism, integrity, and respect for confidentiality

What we offer

Holidays: 20 days (rising to 25 after 7 years’ service) plus bank holidays (pro rata’d)
Pension: Up to 6% contributory pension scheme (matched by Serco)
Training and development: Structured induction (5½ weeks), ongoing learning, access to internal courses and qualifications, mentoring, and a strong focus on internal progression
Health and wellbeing: Employee Assistance Programme (EAP), support from mental health charity MIND, Simply Health cash and dental plans, wellbeing resources, discount on membership at Serco-run gyms
Discounts: Savings across major retailers and experiences, including Merlin attractions, cinema, leisure, retail, hospitality, mobile plans, and more

Our recruitment process

Online application inc. eligibility questions and online assessments
Virtual assessment: Competency based interview, short roleplay and written exercise (online)
Initial right to work and vetting documentation checks
Job offer and confirmation of your training start date

Eligibility checks and further information
Job offers are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced Disclosure and Barring Service (DBS) clearance, satisfactory employment references and occupational health checks. This role is exempt from the Rehabilitation of Offenders Act 1974. All roles are subject to random alcohol and drug testing.

This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office regulations. You must have the right to work in the UK. If you do have a visa, it must have at least two years remaining, and you must have at least one year’s UK residency (to enable required counter signatory checks by a recognised professional).

All colleagues share responsibility for safeguarding children and vulnerable adults and must complete the required training and follow our safeguarding policies.

Let’s impact a better future, together. Apply today.

#pecs #prisonercustodyofficercourts

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact j&[email protected]

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on j&[email protected] to discuss.

Apply Now

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welfare officer jobs in truro, con

Prisoner Custody Officer

Football Pathways Officer

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Rehoming Support & Administration Officer

Programme Design Manager

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