Process lead Work, Jobs in Tulse Hill, Gtl (with Salaries)

Operational Excellence & Process Improvement Lead
Communitas Clinics —Croydon
- £31,049 a year
- Full-time
- Administrative experience
- Human resources
- In-person
Quick apply
Health Information Officer
Cancer Research UK —London
- £40,500 a year
- Full-time
4d
ZARA HOME STOCKROOM SUPERVISOR
INDITEX —London
- Weekend availability
- Supervising experience
- Leadership
- Time management
Quick apply
3d
Business Analyst
Royal College of General Practitioners —London
- £61,083.07 a year
- Full-time
2d
Delivery Programme Manager
North London NHS Foundation Trust —London
- £75,328 - £86,114 a year
- Full-time
- Annual leave
3d
Chief Information Officer
Infovista —Guildford
- Presentation skills
Business Process Lead
Cynergy Bank —London
- £80,000 - £110,000 a year
- Hybrid work
- Employee assistance programme
8d
Senior Strategy & Transformation Lead
Central and North West London NHS Foundation Trust —London
- £75,328 - £86,114 a year
- Full-time
2d
Business Analyst
Imperial College London —White City
- £57,785 - £69,365 a year
- Full-time
- Annual leave
9d
EPR Change Support Officer
Lewisham and Greenwich NHS Trust —London
- £39,959 - £48,117 a year
- Full-time
- Patient care
- Communication skills
3d
Chief Business Process Outsourcing & Data Operations Officer
India Data Entry Services Ltd —London
- £190,167.53 a year
- Management
- Supervising experience
- Bachelor's degree
- Free parking
Quick apply
9d
Head of Operations – Food Distribution
Zumra Foods Ltd —London
- £65,743.93 - £91,987.51 a year
- Full-time
- Hybrid work
- Leadership
- Health & wellbeing programme
- Flexitime
Quick apply
2d
Programme Management Office (PMO) Lead
Carwow —London
- Full-time
- Hybrid work
- PMP
- IT
- Leadership
5d
Change & Process Lead
Arch Capital Group Ltd. —London
- Full-time
- Continuous improvement
- Communication skills
Change Programme Organisational Development Lead
London Borough of Barking and Dagenham —London
- Leadership
- Communication skills
10d
CLCC Operations Administrator
Imperial College London —South Kensington
- £41,005 - £45,616 a year
- Full-time
- Hybrid work
- University
- Employee discount
9d
Programme Manager (Data)
BBC —London
- £95,000 - £125,000 a year
- Full-time
- Hybrid work
- Leadership
5d
Employee Relations Manager
Guy's and St Thomas' NHS Foundation Trust —London
- £58,133 - £65,261 a year
- Full-time
- Management
- Human resources
3d
PMO & Value Management Lead
Arch Capital Group Ltd. —London
- Full-time
Head of CS - Under 18s Services
CareADHD —Canary Wharf
- £55,000 - £60,000 a year
- Hybrid work
- Sales
- Leadership
Quick apply

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Operational Excellence & Process Improvement Lead

Communitas Clinics -
Croydon

Quick apply

Job details

Permanent | Full-time
£31,049 a year

Qualifications

Adobe Captivate
Administrative experience
Quality assurance
Human resources
Communication skills
Teaching

Full job description

ROLE TITLE: Operational Excellence & Process Improvement Lead

REPORTS TO: Head Of Operational Excellence
LOCATION: Hybrid (Head Office + service sites)

JOB PURPOSE

This role is responsible for driving consistency, quality, and efficiency across administrative teams at Communitas.

The post holder will act as a subject matter expert in administrative processes and systems, identifying variation, simplifying workflows, and ensuring consistent adoption across all services.

Training is used as a tool to embed standard ways of working, not as a standalone function.

The role requires someone who can translate real operational processes into practical, usable training, and confidently support teams to adopt and sustain improved ways of working.

KEY RESPONSIBILITIES

1. Process Standardisation & Improvement

Identify inconsistencies and inefficiencies in administrative processes across services
Define and document clear, standardised ways of working (SOPs)
Work with operational leads to implement and embed improvements
Simplify complex workflows into practical, repeatable steps

2. Training Delivery (Applied, Not Theoretical)

Deliver practical, process-driven training for new and existing staff
Lead onboarding programmes that ensure staff can perform core admin functions confidently
Deliver refresher and targeted training where performance gaps are identified
Adapt training to reflect real service pressures and workflows, not ideal scenarios

3. Capability Building & Behaviour Change

Build admin team confidence, competence, and accountability
Provide hands-on coaching and follow-up support, not just one-off training sessions
Challenge inconsistent practices and reinforce standard approaches
Support managers in addressing performance gaps linked to process adherence

4. Systems & Workflow Expertise

Act as a key user of administrative systems (e.g. patient management systems)
Ensure training reflects how systems are actually used in practice
Identify and resolve common system-related issues impacting workflow

5. Cross-Team Consistency

Work across clusters to ensure one consistent approach to administration
Collaborate with Service Managers and Leads to align processes and expectations
Reduce variation in how services operate

6. Quality & Continuous Improvement

Monitor adherence to agreed processes
Identify risks, gaps, and areas for improvement
Use feedback and observation to continuously refine training and processes
Support audits and quality assurance activities

ESSENTIAL SKILLS

Ability to simplify complex processes into clear, practical steps
Strong communication skills with confidence to challenge and influence others
Ability to build credibility with operational teams
Highly organised with strong attention to detail
Confident delivering training in both group and 1:1 settings
Problem-solving mindset with a focus on practical solutions
Ability to work independently across multiple services

ESSENTIAL EXPERIENCE

Experience working in an administrative or operational environment
Experience improving or standardising processes, not just following them
Experience training, coaching, or supporting colleagues in real work settings
Experience working across multiple teams or departments
Experience using administrative or patient management systems

DESIRABLE (BUT IMPORTANT SIGNALS)

Experience working in healthcare or similar regulated environments
Experience supporting onboarding or induction programmes
Experience identifying performance gaps and implementing improvements

WHAT SUCCESS LOOKS LIKE

Administrative processes are consistent across services
New starters become effective more quickly
Teams follow clear, standard ways of working
Reduced errors, duplication, and confusion
Managers report improved admin performance and reliability

KEY BEHAVIOURS REQUIRED

Comfortable working in messy, inconsistent environments
Willing to challenge existing ways of working constructively
Focused on practical outcomes, not theory
Resilient when facing resistance to change
Takes ownership of problems and drives solutions

This role is not suited to candidates whose experience is primarily within corporate learning and development without direct operational process ownership.

Pay: £31,049.00 per year

Work Location: In person

Quick apply

Refine Your Search

process lead jobs in tulse hill, gtl

Operational Excellence & Process Improvement Lead

Health Information Officer

ZARA HOME STOCKROOM SUPERVISOR

Business Analyst

Delivery Programme Manager

Chief Information Officer

Business Process Lead

Senior Strategy & Transformation Lead

Business Analyst

EPR Change Support Officer

Chief Business Process Outsourcing & Data Operations Officer

Head of Operations – Food Distribution

Programme Management Office (PMO) Lead

Change & Process Lead

Change Programme Organisational Development Lead

CLCC Operations Administrator

Programme Manager (Data)

Employee Relations Manager

PMO & Value Management Lead

Head of CS - Under 18s Services

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