Client advisor Work, Jobs in Tunbridge Wells, Kent (with Salaries)

Customer Service Advisor
Mears Group —Tonbridge
- Up to £30,458.75 a year
- Monday to Friday
- Maintenance
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
2d
Insurance Advisor
Howden Group Holdings —Sevenoaks
- Full-time
- Hybrid work
- Employee assistance programme
- Employee discount
Wellbeing Advisor (Workplace Lead)
Crawley Borough Council —Crawley
- £30,268 - £34,887 a year
- Weekend availability
- Customer service
- IT
- Employee discount
Client Services Advisor
Savvy Loan Products Ltd —Gravesend
- From £24,785 a year
- Full-time
- Hybrid work
- Microsoft Word
- Customer service
- Administrative experience
- Work from home
Quick apply
14d
Client Advisor
Marsh —Haywards Heath
- Full-time
- Hybrid work
- Organisational skills
14d
Customer Service Advisor
Kier Group —Weald
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Flexible schedule
1d
Senior Incident Mangement & Resilience Lead
Applied Resilience —Reigate and Banstead District
- From £65,000 a year
- Full-time
- Hybrid work
- Leadership
- Annual leave
Quick apply
Education Client Advisor
Marsh —Haywards Heath
- Full-time
- Hybrid work
- Organisational skills
14d
Service Advisor
W J King —Dartford
- £30,000 - £40,000 a year
- Full-time
- Management
- Customer service
- Organisational skills
- Profit sharing
- Employee discount
Quick apply
Advisor Support
SeventySeven Wealth Management —Royal Tunbridge Wells
- Full-time
- Customer service
- SharePoint
- Financial services
- Free parking
- Referral programme
Quick apply
Client Care Administrator, Financial Services
SeventySeven Wealth Management —Royal Tunbridge Wells
- Full-time
- Customer service
- Salesforce
- Microsoft Office
- Free parking
- Referral programme
Quick apply
Admin Assistant
GF HR Consulting —Lamberhurst
- Full-time
- Customer service
- Salesforce
- Microsoft Office
- Free parking
- Referral programme
Quick apply
Employment Advisor
Get Set UK 1 —Crawley
- £26,500 - £29,000 a year
- Childcare
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
Quick apply
9d
Client Care Advisor / Veterinary Care Assistant
Vets for Pets —West Thurrock
- Part-time
- Customer service
- Computer literacy
- Patient care
- Free parking
- Employee discount
8d
Mortgage Advisor
The Mortgage Experts —Gravesend
- £60,000 - £100,000 a year
- Remote
Quick apply
Mortgage Administrator
Gordon Blair Financial Services —Hastings
- £25,000 a year
- Full-time
- Google Suite
- Microsoft Office
- Administrative experience
Quick apply
11d
Trainee Mortgage Advisor (Wallington)
Jigsaw Financial —Wallington
- £26,000 - £60,000 a year
- Full-time
- Sales
- Basic maths
- Financial services
- Life insurance
Quick apply
Senior Compliance Advisor
AXA —Royal Tunbridge Wells
- Supervising experience
- Financial services
- Leadership
5d
Senior People and Culture Advisor
Apogee Corp —Maidstone
- Monday to Friday
- Hybrid work
- Human resources
- Organisational skills
- Communication skills
- Work from home
- Employee assistance programme
12d
Service Advisor
COLAS ROADS UK —Ringmer
- £27,000 - £29,000 a year
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee discount

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Customer Service Advisor

Mears Group -
Tonbridge

Apply Now

Job details

Permanent
Up to £30,458.75 a year
2 days ago

Benefits

Annual leave
Employee assistance programme
Employee discount
Paid volunteer time

Qualifications

GCSE
Maintenance
Organisational skills
NVQ
Communication skills

Full job description

Annual salary: up to £30,458.75

REQ0038750

Contract Type:

Permanent

Business Area:

Call centre

Location:

Tonbridge

Annual salary: up to £30,458.75

Customer Service Advisor
Location: Tonbridge
Salary: £30,458.75per annum
Hours: 42.5 hours per week (Monday–Friday, 8am–5pm)
Contract: Permanent

About the Role:

As a Customer Service Advisor, you will be the first point of contact for tenants, handling incoming calls related to repairs, appointments, complaints, and general enquiries. You will manage both telephone and email communications, raise and update jobs, and liaise with clients, suppliers, and subcontractors to ensure issues are resolved efficiently and professionally.

A key part of the role involves handling customer complaints with empathy and care, ensuring concerns are acknowledged, investigated, and resolved in line with service standards. You will also carry out a range of administrative tasks, including ordering materials, updating systems, supporting scheduling activities, and completing follow‑ups. Strong organisational skills, attention to detail, and the ability to remain calm and professional in a fast‑paced environment are essential.

Duties/Role Criteria:

Resolve customer queries, diagnose issues, and process service requests accurately and efficiently
Handle customer complaints professionally and empathetically, ensuring timely resolution and appropriate escalation where required
Use bespoke systems to log, manage, and update customer interactions and complaint records
Provide administrative support across Customer Service and Communications functions
Meet service level agreements, complaint response times, and performance targets
Build and maintain positive working relationships with colleagues, clients, and contractors
Take ownership of customer issues through to resolution, managing expectations throughout
Create customer satisfaction by delivering a high‑quality, responsive service
Communicate confidently with strong interpersonal and listening skills
Remain calm under pressure with excellent attention to detail
Be adaptable, empathetic, and customer‑focused in approach
Confidently use multiple systems while managing a varied workload
Demonstrate a passion for making a positive difference within diverse communities
Show strong written and verbal communication skills
Have basic knowledge of housing maintenance and call centre environments (desirable but not essential)
Hold an NVQ or GCSE (pass) in Maths and English

Benefits we can offer you:

25 days annual leave plus bank holidays
Access to an Employee Assistance Programme, including counselling support
Annual Mears Fun Day – a company‑wide event to thank employees for their hard work
Volunteering Leave – paid time to support community initiatives in line with our social value commitment
Staff perks through Mears Rewards, including discounts on groceries, holidays, eye tests, Share Save scheme, and more
Family‑friendly policies

All roles require the right to work in the UK. Please note that Mears does not currently offer visa sponsorship.
Appointments are subject to relevant background, identity, and security checks prior to employment.

Apply or to discuss your application further; contact:

Francesca Swan ([email protected])

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Apply Now

Refine Your Search

client advisor jobs in tunbridge wells, kent

Customer Service Advisor

Insurance Advisor

Wellbeing Advisor (Workplace Lead)

Client Services Advisor

Client Advisor

Customer Service Advisor

Senior Incident Mangement & Resilience Lead

Education Client Advisor

Service Advisor

Advisor Support

Client Care Administrator, Financial Services

Admin Assistant

Employment Advisor

Client Care Advisor / Veterinary Care Assistant

Mortgage Advisor

Mortgage Administrator

Trainee Mortgage Advisor (Wallington)

Senior Compliance Advisor

Senior People and Culture Advisor

Service Advisor

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