Technical support engineer Work, Jobs in Tunstall, Sts (with Salaries)

Customer Service - Technical Support Engineer
Overclockers UK —Stoke-on-Trent
- Weekend availability
- Customer service
- Windows
- In-person
Quick apply
9d
Support Engineer
Belong —Nantwich
- £29,871 a year
- Hybrid work
- Customer service
- Travel
- Organisational skills
Quick apply
9d
Product Support Engineer
Amadeus IT Group —Manchester Airport
- 12 hour shift
- Maintenance
- IT
1st Line Support Engineer
Humnize —Stockport
- £26,000 - £28,000 a year
- Communication skills
Field Support Engineer - ITS
TK Elevator —Wythenshawe
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Referral programme
Field Support Engineer - ITS
TK Elevator UK Ltd —Wythenshawe
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Referral programme

Related jobs to explore

Based on your search for technical support engineer

IT Support Engineer
Luminite IT Services Ltd —Longport
Full, clean UK driving license and access to a vehicle. Collaborating with customers to identify IT issues and recommend appropriate solutions.
£30,000 - £35,000 a year
Quick apply
Customer Service - Technical Support Engineer
Overclockers UK —Stoke-on-Trent
Utilise a strong working knowledge of current PC gaming hardware to assist customers with technical enquiries and issues. Weekend availability for remote work.
Quick apply
9d

I want to receive the latest job alerts for technical support engineer in tunstall, sts

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support engineer jobs near tunstall, sts

Customer Service - Technical Support Engineer

Overclockers UK -
Stoke-on-Trent

Quick apply

Job details

Full-time
9 days ago

Qualifications

Customer service
Windows
Technical support
Customer support
Communication skills

Full job description

Overclockers UK is famous throughout the enthusiast PC community for its expertise in performance hardware, overclocking and modding. Through our innovative approach, we are a leading online provider of gaming PCs, components and peripherals. Overclockers UK is part of the Pro Gamers Group, an international e-commerce company with more than 700 employees at 12 locations worldwide.

We are seeking a talented and customer-focused individual to join our Customer Service and Support team as a Technical Support Engineer. In this role, you will play a crucial part in ensuring our customers receive top-tier support for their gaming systems and hardware.

Job Requirements:

Strong knowledge of current PC gaming hardware and trends.
Comfortable with providing customer service and technical support through tickets, Live chat, email, and phone.
Proficient in troubleshooting Windows-based computers remotely.
Understanding of common issues that can affect a customer's gaming system.
Weekend availability for remote work.
Excellent communication skills and a customer-centric approach.
On-site working, Monday to Friday 08.30 - 17.30 at Overclockers HQ in Stoke on Trent. Requirement to provide weekend cover as part of a rota but typically, once every three weeks which can be worked flexibly at home. Total weekly hours = 40.

Responsibilities:

Utilise a strong working knowledge of current PC gaming hardware to assist customers with technical enquiries and issues.
Provide exceptional customer service and support through various channels, including tickets, email, and phone.
Provide software support and have an understanding of what issues can be caused by an operating system, games or a combination of components.
Troubleshoot Windows computers remotely, diagnosing and resolving issues while understanding the root causes of customer system problems.
Flexibility to work both at Overclockers HQ Monday to Friday and from home during weekend shifts. Weekend work is very flexible, but required typically once every three weeks with a day in lieu provided during the week.
Collaborate with our established Returns department team to handle day-to-day tasks, including receiving returns, testing hardware, and providing live customer support for hardware and systems.

Preferred Qualifications:

Prior experience in a technical support role, especially in a gaming hardware environment.
Familiarity with Gaming and Custom PC builds.
A passion for gaming and a deep understanding of the gaming community.
2 years experience in a customer service role

Why Overclockers?

You will get to work alongside a passionate team of gamers and hardware enthusiasts with access to cutting-edge gaming hardware and products.

If you are a dedicated and knowledgeable individual with a passion for gaming and technical support, we encourage you to apply and become a part of the Overclockers family.

Overclockers UK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Quick apply

Refine Your Search

technical support engineer jobs in tunstall, sts

Customer Service - Technical Support Engineer

Support Engineer

Product Support Engineer

1st Line Support Engineer

Field Support Engineer - ITS

Field Support Engineer - ITS

Related jobs to explore

I want to receive the latest job alerts for technical support engineer in tunstall, sts

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected