Operations associate Work, Jobs in Turnberry, Say (with Salaries)

Night Operations Associate
Trump Turnberry - Front Office —Turnberry
- Weekend availability
- Hospitality
- Customer service
- Maintenance
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Reservation Agent
Trump Turnberry - Resort Sales —Turnberry
- Part-time
- Sales
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
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Trump Turnberry - Front Office —Turnberry
- Full-time
- Customer service
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
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1d
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- £8.28 - £12.71 an hour
- 12 hour shift
- Employee discount
1d
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- Full-time
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Night Operations Associate

Trump Turnberry - Front Office -
Turnberry

Quick apply

Job details

Full-time
4 days ago

Qualifications

Hospitality
Driving Licence
Customer service
Maintenance
Category B Auto Licence
First Aid Certification
Driving
SIA
Communication skills

Full job description

PROPERTY

The diversity of the product offering encompasses a 5 star hotel, with 192 rooms within the main Hotel and Villa accommodation, 11 meeting rooms, 3 golf courses, The Spa at Turnberry and Turnberry Adventures across the grounds of the 800 acre resort. The property is owned and managed by The Trump Organisation.

Position Scope

The Night Operations Associate is responsible for delivering exceptional guest service during overnight hours while ensuring the safety and security of guests, employees, and resort property.

This role combines concierge, operational, and security duties, requiring a proactive, customer-focused individual who can respond effectively to guest needs, maintain resort standards, and handle security-related responsibilities with professionalism and care.

Key Responsibilities

Guest Services & Night Operations

Provide a warm and professional welcome to all guests, assisting with arrivals, departures, and luggage handling
Deliver concierge services including transport bookings, local area recommendations, and general guest assistance
Introduce guests to their rooms, explaining facilities, safety features, and promoting hotel services
Handle guest requests and resolve issues promptly to ensure a high-quality experience
Provide in-room dining service between 23:00 – 06:00, including order preparation and delivery
Maintain knowledge of regular guests and their preferences

Security & Safety

Monitor and operate CCTV, fire alarm, and security systems
Conduct regular patrols of the hotel to ensure the safety of guests, staff, and assets
Respond to fire alarms, emergencies, and incidents in a timely and professional manner
Handle incident reporting and maintain accurate logs and documentation

General Duties

Maintain accurate records including shift logs, incident reports, and guest interactions
Uphold grooming standards and represent the resort professionally at all times
Assist with training and promoting health & safety awareness among staff

Candidate Specification

Eligibility to live and work in the UK is essential
Previous experience in a similar role (hospitality and/or security) is essential
Valid SIA Door Supervisor licence (or willingness to obtain)
First Aid certification (or willingness to obtain)
A valid, full UK Driving Licence (manual and automatic preferred)
Flexible to work overnight, weekends, and holidays
Strong customer service skills with a commitment to delivering a high standard experience
Excellent communication and interpersonal skills
Ability to remain calm and professional in emergency situations
Self-motivated with the ability to work independently and as part of a team
Basic technical or maintenance knowledge is advantageous
Ability to lift luggage and golf clubs in and out of cars/vans.

INDHOTEL

Quick apply

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