Program director Work, Jobs in Twickenham, Gtl (with Salaries)

CRM Manager (MAT cover)
Funko —London
- Full-time
- CRM software
- Data analysis skills
- Analysis skills
Quick apply
Senior Director - Executive Compensation and Equity Program
Boston Consulting Group —London
- £195,000 - £227,500 a year
- Full-time
- Leadership
- Tax experience
- Profit sharing
- Annual leave
Residence Life Coordinator, First Year Focus - NYU London
New York University —London
- Weekend availability
- Management
- University
- No degree
- Annual leave
Communications Manager for the President of EMEA
Cisco Systems —Feltham
- Full-time
- Social media management
- Mentoring
- Organisational skills
7d
Head of Event Operations, EMEA
PEI Group —London
- Overtime
- Leadership
- Annual leave
- Employee assistance programme
Academic Affairs Coordinator - NYU London
New York University —London
- Full-time
- Doctoral degree
- Computer literacy
- Microsoft Office
- Annual leave
8d
Director, Program & Project Management
STACK Infrastructure EMEA Limited —London
- Full-time
- Hybrid work
- PMP
- Team management
- Agile
Quick apply
13d
Director, Portfolio Development Process & Standards Lead
CSL Behring —Maidenhead
- £230,000 - £270,000 a year
- Full-time
- Hybrid work
- Nursing
- Master's degree
- Bachelor's degree
Director of Creative
Gravitee —London
- Up to £154,000 a year
- Hybrid work
- Team management
- AI
- Communication skills
Program Director
Eau Vive Internationale —London
- £4,800 a month
- Full-time
- Bachelor's degree
- Continuous improvement
- Team management
- Free parking
Quick apply
9d
Director of Enablement & Performance
Gravitee —London
- Hybrid work
- Training & development
- Communication skills
Senior Director Brand and Content - 100% Remote - Europe
Hostaway —London
- Full-time
- Remote
- Bachelor's degree
- Training & development
- AI
- Annual leave
Quick apply
International Arbitration Clerkship
Arnold & Porter —London
- English
Senior Vice President, Regional Operations
CULTURAL EXPERIENCES ABROAD LLC —London
- £145,000 a year
- Full-time
- Management
- English
- Master's degree
Quick apply
Compliance Monitoring & Oversight Director
Boston Consulting Group —London
- Full-time
- Continuous improvement
- Mentoring
- AI
Manager, Client Events – Maternity Cover (12 months)
Dechert LLP —London
- CRM software
- Travel
- Mentoring
Senior Product Marketing Manager (Servers.com by Nexcess)
Servers.com —Guildford
- £90,000 - £100,000 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Marketing
- Annual leave
- Work from home
Quick apply
Solutions Director (Public Sector)
The Keyholding Company —London
- £75,000 - £80,000 a year
- Full-time
- Hybrid work
- Business development
- Travel
- Contracts
- Work from home
- Employee assistance programme
Quick apply
14d
Senior Director People Partner, EMEA
Cytiva —Little Chalfont
- Full-time
- Bachelor's degree
- Continuous improvement
- Travel
- Annual leave
Freelance Event Manager, Executive Masterclasses
The Future Factory —London
- £150 - £165 a day
- Public speaking
- English
- Presentation skills
Quick apply
4d

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CRM Manager (MAT cover)

Funko -
London

Apply Now

Job details

Full-time

Qualifications

CRM software
Email marketing
Marketing campaign planning
Stakeholder collaboration
Stakeholder liaison
Data structures
Data analysis skills
Performance reporting in digital marketing
E-commerce
Customer segmentation
Analysis skills
Continuous improvement cycles oversight
Team management
Forecasting
Overseeing budgeting and forecasting
Customer loyalty building
Organisational skills
Relationship management
Management reporting
Audience segmentation
Multi-channel digital marketing campaigns
Leadership
Communication skills

Full job description

LOCATION: London, Hammersmith

WORKING PATTERN: Mon - Fri (37.5 hours), Eligible for virtual working / flexible working

REPORTS TO: SENIOR DIRECTOR, RETENTION & CONTENT

ROLE PURPOSE

The CRM Manager – EMEA will lead the strategy and execution of Funko’s CRM and lifecycle marketing programs across the EMEA region, with a primary focus on the UK market. This role is responsible for driving customer engagement, retention, and lifetime value through localized, data-driven, and personalized fan experiences across email, SMS (including WhatsApp) and emerging owned channels.

Reporting into global retention leadership, this role will partner closely with US counterparts to ensure global alignment while tailoring strategies to regional audience behaviours, regulatory requirements, and commercial priorities.

This role will oversee the EMEA CRM team and be responsible for scaling lifecycle programs, advancing personalization, and supporting Funko’s continued international growth across Funko.com and Loungefly.com.

WHAT YOU’LL DO:

Strategic Ownership

Develop and execute EMEA-specific lifecycle marketing strategies that drive engagement, retention, and revenue growth.
Own the regional CRM calendar and roadmap, ensuring alignment with EMEA commercial priorities while maintaining consistency with global campaigns and brand standards.
Localize global campaigns and lifecycle programs to reflect regional nuances, audience behavior, and cultural moments.
Partner cross-functionally with global and regional teams (acquisition, digital, customer service) to deliver a seamless end-to-end customer experience
Leverage CDP and first-party data to define advanced segmentation, personalization, and automation strategies that drive LTV growth
Own the regional experimentation roadmap, embedding a test-and-learn approach to continuously optimize performance and inform global best practices

Technical and Platform Expertise

Act as the regional CRM expert across platforms (Klaviyo, Wunderkind, etc.), translating first-party data into actionable strategies in partnership with analytics and CDP teams
Own and optimize CRM tools and integrations, identifying opportunities to improve performance, scalability, and efficiency
Support global platform rollouts and ensure successful adoption across the EMEA team

Team Leadership

Provide strategic direction while empowering the EMEA CRM team to execute day-to-day campaign management and automation programs.
Partner with global retention leadership to align on priorities, ways of working, and team development
Act as the senior CRM stakeholder for EMEA in cross-functional planning and decision-making

Analytics, Reporting, and Budget

Own regional CRM performance reporting, defining KPIs across engagement, conversion, retention, churn, and CLV
Analyse performance and translate insights into actionable strategies that drive incremental revenue and efficiency
Partner with global teams to standardize reporting frameworks while incorporating regional insights and contributing to global knowledge-sharing
Support forecasting and budget management for CRM programs, including messaging costs and vendor investments

Cross-Functional Alignment and Expansion

Collaborate with regional acquisition, eCommerce, and brand teams to align messaging and campaign strategies.

WHAT YOU’LL BRING:

Significant experience in CRM and lifecycle marketing, with a proven track record of driving retention, engagement, and revenue growth
Strong commercial insight, with experience owning or influencing revenue targets, forecasting, and performance metrics
Deep understanding of CRM strategy, including segmentation, automation, personalisation, and customer lifecycle management
Hands-on experience with leading CRM platforms (e.g. ESPs, CDPs) and a solid understanding of data structures and customer data usage
Advanced analytical skills, with the ability to translate data into strategic insight and clear business recommendations
Experience leading, mentoring, or managing teams and/or agencies
Excellent stakeholder management skills, with the ability to influence at all levels of the organisation
Strong project management and organisational skills, with the ability to manage multiple priorities in a fast-paced environment
Exceptional written and verbal communication skills, with a strong eye for detail
A proactive, strategic mindset with a passion for continuous improvement and innovation
Experience working in eCommerce or DTC environments (Shopify experience beneficial but not essential)
Passion for customer experience and a genuine interest in pop culture and the Funko brand

Funko is an equal opportunity employer. We know that every superhero has a unique origin story and the diversity of these stories enrich what we do. All applicants will be considered for employment without attention to race, colour, religion, gender, gender identity, sexual orientation, national origin or disability status.

The above statements are intended to describe the general nature and level of work being performed by this role holder. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required and all employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Job Code:

Apply Now

Refine Your Search

program director jobs in twickenham, gtl

CRM Manager (MAT cover)

Senior Director - Executive Compensation and Equity Program

Residence Life Coordinator, First Year Focus - NYU London

Communications Manager for the President of EMEA

Head of Event Operations, EMEA

Academic Affairs Coordinator - NYU London

Director, Program & Project Management

Director, Portfolio Development Process & Standards Lead

Director of Creative

Program Director

Director of Enablement & Performance

Senior Director Brand and Content - 100% Remote - Europe

International Arbitration Clerkship

Senior Vice President, Regional Operations

Compliance Monitoring & Oversight Director

Manager, Client Events – Maternity Cover (12 months)

Senior Product Marketing Manager (Servers.com by Nexcess)

Solutions Director (Public Sector)

Senior Director People Partner, EMEA

Freelance Event Manager, Executive Masterclasses

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