guest service agent Work, Jobs in twickenham (with Salaries)

Host
Petersham Nurseries - Richmond —Richmond
- Up to £14.21 an hour
- Part-time
- Project management
- Organisational skills
- SharePoint
Quick apply
18h
Reservations Agent (M/F/X)
IBIS BUDGET —Hounslow
- Part-time
- Culinary experience
- Customer service
- English
- Employee discount
Quick apply
14d
Guest Service Agent
Bertrand's Townhouse —London
- £13.85 an hour
- Nights as needed
- Hospitality
- Customer service
- Hotel
Quick apply
Guest Services Agent
Royal Lancaster London —London
- £26,685.73 - £30,000.00 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
6d
Guest Service Agent
St.Giles- Reception —London
- £26,440 a year
- Full-time
- Guest services
- Employee assistance programme
- Referral programme
Quick apply
Front Office Team Member (Camden Lock)
Holiday Inn London Camden Lock —London
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Referral programme
Quick apply
2d
Welcome Desk Agent
Marriott International, Inc —London
- Full-time
- Hotel
- Employee discount
Night Guest Service Agent
St.Giles- Reception —London
- £26,440 a year
- Full-time
- Guest services
- Employee assistance programme
- Referral programme
Quick apply
GUEST RELATIONS AGENT
Hyatt Regency London - The Churchill —London
- Full-time
- Hospitality
- Bar
- Hotel
- Employee assistance programme
- Employee discount
Reservations Agent
HYATT REGENCY LONDON ALBERT EMBANKMENT 10 Albert Embankment, London, SE1 7SP, United Kingdom we u —London
- £27,000 - £29,000 a year
- Full-time
- Hospitality
- Sales
- Hotel
- Employee discount
- Referral programme
Quick apply
19h
Night Guest Service Agent
Royal Lancaster London —London
- £26,685.73 - £30,000.00 a year
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
1d
At Your Service / Switchboard Agent - JW Marriott Grosvenor House
Marriott International, Inc —London
- Full-time
- Management
- Customer service
- English
- Employee discount
Reception and Guest Experience Host
LAH Property Marketing —Farnborough
- £29,892 a year
- Full-time
- Microsoft Office
- Front desk
- Communication skills
- Referral programme
Quick apply
Front Desk Agent
Still Life Global —London
- £26,000 a year
- Full-time
- Bilingual
- Hospitality
- In-person
Quick apply
8d
Reservations Agent
Nobu Hotel London Portman Square —West London
- £29,500 a year
- Full-time
- Hotel
- Guest services
- Communication skills
- Employee discount
- Referral programme
Quick apply
8d
Hotel Receptionist
Fulham Pier Hotel —London
- £28,000 - £29,500 a year
- Weekend availability
- Bilingual
- Hospitality
- Hotel
Quick apply
Reservations Agent, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Employee assistance programme
- Sick pay
4d
Reservations Agent
Rosewood London —London
- Full-time
- Hotel
Quick apply
10d
Luggage Porter
COMO Metropolitan London —London
- Up to £28,892 a year
- Full-time
- Hotel
- Organisational skills
- Hotel experience
- Employee assistance programme
- Employee discount
Quick apply
8d
Reservations and Events Agent
Valor Hospitality —High Wycombe
- £27,476.80 a year
- Full-time
- Employee assistance programme
- Employee discount
Quick apply

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Host

Petersham Nurseries - Richmond
Richmond

Quick apply

Job details

Part-time | Full-time
Up to £14.21 an hour
18 hours ago

Qualifications

OpenTable
Project management
Organisational skills
SharePoint
IT
Phone etiquette
Communication skills
Time management

Full job description

Host - Position Purpose

Reservations Management will either rota you on as a Reservations Agent or Restaurant Host. When the Restaurant is open, there is always a minimum requirement for at least one Reservations Agent and one Restaurant Host.

When you are scheduled to be a Reservations Agent, it is your responsibility to ensure all telephone calls to the restaurant phone line are answered – specifically between the hours of 9.30am – 5.30pm. You look after reservations, booking scheduling/ maximising, and all restaurant and garden afternoon tea customer liaison (email/ phone/ in person).

When you are scheduled to be a Restaurant Host, it is your responsibility to welcome, greet and sit all guests arriving for service, and support the Reservations Agent taking customer telephone enquiries.

It is the responsibility of the Reservations Agent and Restaurant Host to cover each other’s breaks, including lunch so at no point is the phone system left unattended.

Principal Accountabilities

RESERVATIONS AGENT

DAILY/ GENERAL

Daily briefing with fellow receptionist, hostess and restaurant manager on shift for allocation of jobs, notification of reservations the day ahead, agreement to manage breaks and any other handovers from day before.
Check [email protected] mailbox for emails. Ensure system in place for sharing the answering of emails with other team members to avoid duplication, plus emails filed away once dealt with.

RESERVATIONS

Check bookings week ahead and check the cover flow/ reservations staggered correctly (in case there are too many tables booked at any one time)
Reservations are maximised in communication with kitchen, restaurant, and afternoon tea management.
Guests are profiled and flagged appropriately daily/ as required.
Guest information is entered accurately and correct.
Floor plans are as required.
Oversee cancellations and credit card charging.
System set up including automated emails, users set up etc, troubleshooting issues.
Dialogue communicated to customers is correct and accurate.
Ensure scheduling of private events entered accurately.
Continuous review reservations diary for three months ahead.
Daily meeting (take a copy of daily reports and flag any VIP's/Regulars) 11.30
Attend weekly F&B Ops meeting and share comms/ report on calls and covers, including monthly report
Where scheduled attend Reception catch up meeting to communicate feedback or training points to reception team;
Host Reservation Training sessions for fellow receptionists ensuring they have the most up-to-date information and trained fully in taking reservations to spec.
Produce and maintain reservations SOP, email templates, phone etiquette SOP, FAQ in conversation with Reception Manager.
Look at daily service report and action any issues/communicate any feedback. Contribute to the daily service report.
Assist Restaurant Manager with complaint handling – ensuring customers are responded to within 24 and 48 hours.
Circulate weekly covers via email
Liaising with the kitchen and restaurant managers to ensure they have the most up-to-date daily information about bookings, important relevant information.
In support of the Reservations Manager, you are also responsible to confirm large parties reservations in the week ahead, liaising with the upmost professionalism with customers, communicating with the kitchen regarding menus, numbers, expectations.

HOST

The hostess is the first employee to interact with arriving guests as they enter the restaurant. It is the job of the hostess to greet arriving guests, welcome them into the establishment, make a great impression and seat them.

Your responsibilities will include, but not be limited to:

Ensure host station/ desk clean and organised at all times.
Check with Reservations/Restaurant Manager or Reservations Agent to ensure you have the most up-to-date booking sheet and information for the day
Have full knowledge of the booking system so to assist customer with their reservations
Responsible for guest profiling in restaurant and inputting info/ applying correct flags in Open Table
Greets customers, escort to their table, pull seat out for the ladies, take coats and present menus
Make sure the section waiter is aware their table has been seated
Keep in constant contact with the servers and the kitchen to ensure smooth service
Thank and say goodbye to all guests
Cover Reservations Agent lunch break and assist answering phones when more than one-line ringing.

PERSON SPEC:

Excellent organisational and time management skills.
Excellent IT skills, including knowledge of a range of software packages.
The capacity to prioritise tasks and work under pressure.
Ability to liaise well with others and delegate tasks.
Strong oral and written communication skills.
Ability to work on your own initiative.
Attention to detail.
Flexibility and adaptability to changing workloads.
Problem-solving skills and project management ability.

Other

Flexible working includes regular weekend, bank holiday and occasional evening working.
Proactively seek out a full working knowledge of phone system, Outlook, SharePoint, booking system.

Key Performance Indicators

Lead by example offering excellent customer service
Familiarise yourself with regular diners and VIP guests
Reservation management and staggering
Answering all calls and emails as efficiently as possible.

Competencies

Planning & Organising
Resilience & Composure
Integrity & Trust
Working with Others
Leading & Managing

INDFOH

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Refine Your Search

guest service agent jobs in twickenham

Host

Reservations Agent (M/F/X)

Guest Service Agent

Guest Services Agent

Guest Service Agent

Front Office Team Member (Camden Lock)

Welcome Desk Agent

Night Guest Service Agent

GUEST RELATIONS AGENT

Reservations Agent

Night Guest Service Agent

At Your Service / Switchboard Agent - JW Marriott Grosvenor House

Reception and Guest Experience Host

Front Desk Agent

Reservations Agent

Hotel Receptionist

Reservations Agent, Pre-Opening - The St. Regis London

Reservations Agent

Luggage Porter

Reservations and Events Agent

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