Cellar Door Manager
Stanlake Park Wine Estate - Twyford, Berkshire
Stanlake Park Wine Estate is one of England's leading wine tourism destinations, welcoming over 10,000 visitors each year for tours, tastings and unforgettable wine experiences.
Conveniently located on the Elizabeth Line, our busy Wine Bar and Cellar Door is open six days a week, offering guests the opportunity to enjoy our award-winning wines alongside delicious food in a relaxed and welcoming setting.
Crafted by our Italian winemaker, our collection includes white, rosé, red and sparkling wines, together with innovative styles such as low-alcohol wines, aromatised blends and pét-nat - making Stanlake Park a destination for both passionate wine lovers and curious newcomers.
Beyond wine, Stanlake Park is also a thriving events venue, hosting more than 150 weddings, private celebrations and corporate events every year. With luxury accommodation already onsite and exciting expansion plans underway, this is an exciting time to join our growing business.
The Role
We're looking for an energetic, hands-on and inspiring Cellar Door Manager who thrives in a fast-paced hospitality environment and genuinely enjoys leading people.
This isn't a desk-based management role. You'll be leading from the front - supporting the team during busy services, setting high standards, solving problems, driving sales and ensuring every guest leaves having had an exceptional experience.
You'll be responsible for creating a positive, motivated team culture while ensuring excellent operational standards and commercial performance.
Key Responsibilities
- Lead, coach and motivate the Cellar Door team to deliver exceptional customer service.
- Take ownership of the day-to-day operation of our Wine Bar and Cellar Door.
- Be a visible, hands-on manager, supporting the team throughout service and leading by example.
- Drive wine, food and retail sales through excellent customer engagement.
- Ensure every guest receives a warm welcome and an outstanding experience.
- Recruit, train, develop and supervise team members, providing regular coaching and feedback.
- Prepare staff rotas and ensure appropriate staffing levels.
- Maintain high standards of presentation, cleanliness, compliance and operational efficiency.
- Oversee stock control and ordering.
- Deliver or assist with wine tours and tastings.
- Work closely with the Events, Kitchen and Winemaking teams to ensure seamless guest experiences.
- Continuously look for ways to improve standards, efficiency and profitability.
About You
You'll be someone who naturally takes ownership, enjoys getting things done and isn't afraid to roll up your sleeves when needed.
You'll have:
- Previous management or supervisory experience within hospitality, retail or a customer-facing environment.
- A proven ability to motivate, develop and hold a team accountable.
- Excellent people skills and the confidence to manage staff of all experience levels.
- A proactive, positive attitude with plenty of energy and initiative.
- Strong organisational skills and the ability to prioritise in a busy environment.
- Commercial awareness and an understanding of how to drive sales while controlling costs.
- Good IT skills, including confidence using email, Word, Excel (or similar spreadsheet software), and other everyday office applications. Experience using booking or stock management systems would be an advantage.
- A passion for delivering exceptional customer experiences.
- A genuine interest in wine (WSET qualifications would be an advantage but are not essential).
- Flexibility to work weekends and occasional evenings as required.
What We Offer
- Competitive salary, depending on experience.
- Company pension scheme.
- 28 days' holiday (including bank holidays).
- Free on-site parking.
- 20% staff discount on wine and food.
- Employee discounts through affiliated businesses, including cinema, wellness, gifts, health & beauty, and food & drink.
- Opportunities for WSET training and ongoing career development.
- The chance to be part of one of England's most exciting and ambitious wine estates.
Start Date: As soon as possible.
Applicants must have the right to work in the UK. Unfortunately, we are unable to sponsor visas for this role.
If you're a passionate leader who loves hospitality, enjoys developing people and wants to make a real impact in a growing business, we'd love to hear from you.
Please send your CV and a covering letter to Natalia Pezzone, General Manager, at [email protected]. No phone calls, please.
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Store discount
Ability to commute/relocate:
- Twyford RG10 0BN: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 2 years (required)
- Bar management: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
