Client services manager Work, Jobs in Uddingston, Slk (with Salaries)

Customer Service Team Manager
HarperCollins UK —Glasgow
- Hybrid work
- Writing skills
- Organisational skills
- Training & development
Quick apply
HP Business Operations & Alliances Coordinator
Advania UK —Bellshill
- Hybrid work
- Organisational skills
4d
Customer Success Manager
LEAP Legal Software —Glasgow
- £48,000 a year
- Full-time
- Microsoft Word
- Bachelor's degree
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Senior Client and Operation Manager
Scottish Power —Glasgow
- From £66,000 a year
- Continuous improvement
- Travel
- Training & development
- Annual leave
- Employee discount
12d
Account Coordinator
JLL —Glasgow
Office Manager
Lawrie & Symington —Lanark
- Full-time
- Administrative experience
- Team management
- Accounting
Quick apply
1d
Inside Sales Manager (Remote / Hybrid)
Sampled —Newhouse
- £35,000 - £45,000 a year
- Remote
- Bachelor's degree
- Travel
- Communication skills
Business Development Manager
Yellowcom —Glasgow
- £35,000 - £70,000 a year
- Full-time
- CRM software
- Customer service
- Business development
- Free parking
- Employee discount
Quick apply
4d
Capture Manager
Leidos —Glasgow
- £75,800 - £99,800 a year
- Full-time
- Business development
- Leadership
- Communication skills
- Annual leave
- Work from home
Principal Project Manager (Framework / Client Lead)
ASSYSTEM —Glasgow
- Full-time
- Hybrid work
- Management
- Engineering
- Business development
- Employee assistance programme
Quick apply
2h
Customer Service Representative
Project Green Group —Glasgow
- £14 - £16 an hour
- Full-time
- CRM software
- In-person
- Leadership
- Free parking
- Paid training
Quick apply
7h
Sales Manager
Precise Installs (Strathclyde) —Glasgow
- £25,420 - £40,000 a year
- Full-time
- Management
- Business development
- In-person
Quick apply
Administrator
Arnold Clark —Glasgow
- £0.01 - £30,000.00 a year
- Monday to Friday
- Microsoft Office
- Administrative experience
- Communication skills
- Employee discount
Quick apply
12d
Fire Resistance Administrator
SOCOTEC UK & Ireland —East Kilbride
- £28,000 - £30,000 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Flexible schedule
Quick apply
Account Coordinator
JIK-Integral UK Limited —Glasgow
- Full-time
- In-person
Quick apply
Client Relationship Manager
QA Limited —Glasgow
- CRM software
- Customer service
- Business development
- Annual leave
- Employee assistance programme
Field Based Account Manager
Yellowcom Ltd —Glasgow
- £30,000 - £60,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
- Annual leave
Quick apply
13d
BMS Service Sales Manager - Scotland Regions
Learnd —Bellshill
- Full-time
- Hybrid work
- CRM software
- Customer service
- Business development
- Sick pay
Quick apply
Key Account Manager
Synmatch AI —Scotland
- Customer service
- Business development
- Travel
- Referral programme
Front Office Receptionist
Advertise It —Hamilton
- Full-time
- Remote
- Spanish
- Google Suite
- Microsoft Outlook
- Annual leave
Quick apply

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Customer Service Team Manager

HarperCollins UK
Glasgow

Quick apply

Job details

Permanent

Qualifications

Report writing
Operations management
Report generation
Stakeholder liaison
Writing skills
Process improvement
Internal department liaison
Complaint handling
Performance management
Organisational skills
Customer interaction
Training & development
Team motivation leadership

Full job description

Description

Please note this vacancy may close before the deadline, subject to the volume of applications received. We encourage you to apply as soon as possible.

This role exists to be an integral part of the Customer & Clients Services Team, you are responsible for co-ordinating the work of others to ensure front line support of our customer, clients & stakeholders is delivered to high quality standards, consistently, acting as a conduit between the operations and technology teams to facilitate effective and managed solutions to daily workload requests, queries and challenges that impact the customer experience.

Key Responsibilities

Effectively lead a strong team, supporting them in their day to day activities, driving performance and focusing on embedding a coaching and development structure
Seek, create, and deliver opportunities through your team and personally to support excellent performance by improving processes, maximising resource, and efficiencies.
Taking ownership of customer issues, escalations, or complaints in a professional and timely manner
Enhancing customer service experience wherever possible
Keeping accurate records and documenting customer service actions
Analysing daily dashboard statistics ensuring staff productivity is high, with focus on achieving first time resolution
Compiling accurate reports on team activity
Controlling workflow to achieve daily department SLA’s

Skills, Knowledge & Expertise

Proven work experience in a similar type of role focused on delivering excellent customer service
Excellent knowledge of management methods and techniques
Experience working closely with clients and customers
Experience handing customer issues and complaints professionally and efficiently
Strong sense of urgency in a fast-paced environment
Prioritising and working to tight deadlines
Flexible, reliable, and patient
Quick and critical thinker
Excellent organisational skills
Ability to motivate team members and colleagues
Resilient and able to work under pressure
Results and targets focused
A strong desire to support and develop those around you

If you wish to discuss anything regarding this position and/or your application to this role, please reach out directly to [email protected] with subject heading ‘Vacancy Query’ plus the job title and we will aim to get back to you within 5 working days.

About HarperCollins UK

With a history stretching back over 200 years, HarperCollins is the second largest consumer book publisher in the world. Here at HarperCollins UK, we publish around 1,500 books a year for readers of all ages and interests.

Our bestsellers include Bernard Cornwell, Adele Parks, Jonathan Franzen, and Chimamanda Ngozi Adichie. Memoirs of British prime ministers. Hilary Mantel’s Wolf Hall trilogy. George R. R. Martin’s A Song of Ice and Fire series. And legendary titles by legacy authors J.R.R. Tolkien, Agatha Christie and C.S. Lewis.

We’re home to the most iconic bears, Paddington, Rupert and Winnie-the-Pooh, and Judith Kerr, Rob Biddulph and Michael Morpurgo, Mr Men & Little Miss, Thomas & Friends and Minecraft for our younger readers.

We have offices in London, Honley, Manchester, Edinburgh, Glasgow and Dublin. In London, we’re in The News Building with News UK. Keeping our historic connection to Glasgow, we’re also based in the Robroyson district where each week, our distribution centre sends up to 3 million books around the world.

Quick apply

Refine Your Search

client services manager jobs in uddingston, slk

Customer Service Team Manager

HP Business Operations & Alliances Coordinator

Customer Success Manager

Senior Client and Operation Manager

Account Coordinator

Office Manager

Inside Sales Manager (Remote / Hybrid)

Business Development Manager

Capture Manager

Principal Project Manager (Framework / Client Lead)

Customer Service Representative

Sales Manager

Administrator

Fire Resistance Administrator

Account Coordinator

Client Relationship Manager

Field Based Account Manager

BMS Service Sales Manager - Scotland Regions

Key Account Manager

Front Office Receptionist

I want to receive the latest job alerts for client services manager in uddingston, slk

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