Complaints handler Work, Jobs in Uk (with Salaries)

Complaints Handler Lloyds Banking Group
Teleperformance —Remote
- From £30,000 a year
- Full-time
- Remote
- Microsoft Office
- Financial services
Complaints Handler
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
- Customer service
- Financial services
- Banking
Complaints Handler
Napo —London
- £32,000 - £36,000 a year
- Hybrid work
- Analysis skills
Claim Handler & Client Service Human (FULL TIME: TEMP POSITION)
Waggel Pet Insurance —Remote
- £30,000 a year
- Temporary
- Remote
- Organisational skills
- Financial services
- Work from home
Quick apply
15h
Complaints Handler
CarFinance247 —Manchester
- £28,000 - £30,000 a year
- No weekends
- Analysis skills
- Communication skills
- Negotiation
Quick apply
11d
Third Party Claims Handler
marshmallow —London
- Full-time
Senior Complaints Investigator
Bank of Ireland —Bristol
- Full-time
- Hybrid work
- Customer service
- Mentoring
- Organisational skills
- Annual leave
- Employee assistance programme
Complaint Handler
Davies —Stoke-on-Trent
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
Complaints Handler
Recra Consulting —Stone
- £26,320 - £35,000 a year
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
Quick apply
Complaints Handler
AXA —Haverhill
- Up to £26,299 a year
- Monday to Friday
- Analysis skills
- Financial services
- Communication skills
11d
Regulatory Complaints Specialist
NEXT —Leicester
- £14.66 - £16.99 an hour
- Full-time
- Customer service
- Communication skills
- Free parking
- Employee discount
Complaints Handler
AXA UK —Haverhill
- Up to £26,299 a year
- Full-time
- Analysis skills
- Financial services
- Communication skills
- Annual leave
11d
DA Complaints Handler- 6 month FTC
Great Lakes Insurance SE —London
- Temporary
- Hybrid work
- School
Customer Complaint Resolution Handler
Culligan UK limited —Wolverhampton
- £25,618 - £28,765 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance programme
- Sick pay
Quick apply
13h
Complaints Handler - Maternity Cover
Metro Rod —Macclesfield
- £27,839 a year
- Full-time
- Organisational skills
- Communication skills
- Free parking
- Annual leave
11d
Senior Industrial Disease Handler
Capita —Remote
- Full-time
- Remote
- Mentoring
- IT
- Communication skills
Customer Claims Fraud Handler
Zego —Halifax
- Hybrid work
- Communication skills
Quick apply
Claims Handler
Howden Group Holdings —Manchester
- Full-time
- Hybrid work
- English
- Travel
- Communication skills
Complaints Case Manager
Bristol City Council —Bristol
- £39,862 - £41,771 a year
- Full-time
- Hybrid work
- Annual leave
- Flexitime
9h
Case Handler
Tedaisy Insurance Group Limited —Salisbury
- £30,000 - £31,500 a year
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme
Quick apply
1d

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Complaints Handler Lloyds Banking Group

Teleperformance -
Remote

Apply Now

Job details

Permanent | Full-time
From £30,000 a year

Qualifications

Complaint handling
Microsoft Office
Financial services

Full job description

Overview

Complaints Handler – Lloyds Banking Group (Remote)

Teleperformance certified as great place to work UK in 2025! At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.

Due to our success we have exciting opportunities in our Banking and Financial Service sector – You must be able to evidence minimum 6 months previous experience in Complaints Handling in Financial Services within an FCA Regulated environment (UK).

Start Dates: Various 2026

Salary: From £30,000 per annum
Location: Work From Home
Training: 2 weeks then 2 weeks Grad Bay
Contract: Permanent, Full Time (40hrs) (must be fully flex)
Background Checking:

Right to Work in the UK
Criminal Record Check
Credit Check
CIFAS and Sanctions checks
Any other associated checks

Job Profile Summary

We are looking for a highly motivated individual who delivers on customer promises and consistently demonstrates and maintains strong knowledge of different products, policies and procedures within work streams. Able to work flexibly across different work streams including responding to medium complex/regulated complaints.

Successful candidates will be able to communicate clearly with customers and colleagues both orally and in written form, ensuring decisions can be understood by customers. You will enjoy a fast paced environment and adapt well to change.

The ideal candidate will ensure adherence to policies, training & competence scheme and risk frameworks at all times, whilst delivering excellent customer service in the resolution of complaints within SLAs and deadlines. TP and client values will be displayed at all times.

Job Description

Work within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.
Prepare routine letters, memoranda and reports for approval, while following up on pending issues.
Provide a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities.
Produce accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats.
Prepare moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for reports.
Develop personal capabilities using existing formal and informal training opportunities.
Process and respond to a broad range of questions and issues raised through any communications channels (in person, telephone, email, etc.).
Collect and prepare standard data related to ongoing issues.

Essential Experience:

Minimum 12 months experience of complaint handling in financial sevices regulated environement in the UK
Excellent telephone manner, with the ability to build rapport with the customer to ensure they feel supported, receive best in class service at every touchpoint and have a clear understanding of next steps
Excellent verbal and written communicaton
Organised, able to confidently manage assigned workloads whilst prioritising targets and deadlines
Objection handling whilst remaining professional

Values we look for you to have:

Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
Collaboration- You enjoy working with others and you like working as a team player.
Communication- You can speak and write clearly and in a confident manner.
Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
Critical Thinking- You are able to think logically when making decisions.
Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Apply Now

Refine Your Search

complaints handler jobs in uk

Complaints Handler Lloyds Banking Group

Complaints Handler

Complaints Handler

Claim Handler & Client Service Human (FULL TIME: TEMP POSITION)

Complaints Handler

Third Party Claims Handler

Senior Complaints Investigator

Complaint Handler

Complaints Handler

Complaints Handler

Regulatory Complaints Specialist

Complaints Handler

DA Complaints Handler- 6 month FTC

Customer Complaint Resolution Handler

Complaints Handler - Maternity Cover

Senior Industrial Disease Handler

Customer Claims Fraud Handler

Claims Handler

Complaints Case Manager

Case Handler

I want to receive the latest job alerts for complaints handler in uk

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