Head of customer service Work, Jobs in Uk Remote (with Salaries)

Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- CRM software
- Team management
Quick apply
Head of Customer Service
WSET —London
- £55,000 - £65,000 a year
- Hybrid work
- Analysis skills
- Continuous improvement
- Training & development
- Annual leave
- Employee assistance programme
4h
Head of Customer Excellence (FTC)
Benifex —London
- £77,500 - £95,000 a year
- Hybrid work
- Analysis skills
- Employee assistance programme
- Employee discount
11d
Customer service manager (UK)
ParcelHero —Remote
- £50,000 - £60,000 a year
- Remote
- English
- Analysis skills
- Continuous improvement
Quick apply
Head of Customer Success
Foundation Partners —London
- £65,000 - £80,000 a year
- Hybrid work
- CRM software
- English
- Leadership
- Annual leave
- Employee discount
Quick apply
Head of Customer Operations
Skin Analytics Ltd —London
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- AI
- Annual leave
Quick apply
Head of Customer Operations
OneAdvanced —Birmingham
- Management
- Analysis skills
- Continuous improvement
- Employee assistance programme
- Bereavement leave
10d
Head of Customer Experience
Galeta —London
- £60,000 - £70,000 a year
- Full-time
- CRM software
- Management
- Customer service
- Employee discount
Quick apply
Head of Customer Service Experience (18-months)
British Airways —London
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
5h
Independent Person - Complaints
Bradford Children and Families Trust —Remote
- £25 an hour
- Call to connect
- Remote
- Analysis skills
- Experience working with children
- Communication skills
11d
Head of Schemes Relationships
U.S. Bank National Association —Newcastle upon Tyne
- £95,625 - £112,500 a year
- Full-time
- Organisational skills
- Contracts
- Leadership
Head of Operations (Remote - Work from Anywhere)
Xapo Bank —Gibraltar
- Full-time
- Remote
- Continuous improvement
- Mentoring
- AI
- Annual leave
Quick apply
Head of Conference Unit
BMA —London
- £84,290.26 a year
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
12d
Head of Client Services
ICS.AI Limited —Remote
- £80,000 - £90,000 a year
- Full-time
- Hybrid work
- AI
- Leadership
Quick apply
Head of Operations
Scottish Power —Glasgow
- From £90,000 a year
- Business development
- Team management
- No degree
- Annual leave
12d
Head of Sales & Business Development
Eiva —Remote
- £3,500 - £5,500 a month
- Full-time
- Remote
- Sales
- Business development
- Leadership
- Work from home
- Life insurance
Quick apply
11d
Head of Operational Planning and Control
Canal & River Trust —Wales
- £80,000 - £90,000 a year
- Full-time
- Continuous improvement
- Travel
- Leadership
Head of Fire
Zeta Compliance Services Ltd —London
- Full-time
- Remote
- Management
- Customer service
- Business development
- Annual leave
- Employee assistance programme
Quick apply
Key Account Manager
Fedrigoni —Remote
- Full-time
- Remote
- CRM software
- Computer literacy
- Continuous improvement
Onboarding Specialist
Inspired —Remote
- Full-time
- Remote
- Continuous improvement
- Life insurance

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head of customer service jobs near uk remote

Head of Customer Experience

Stellify
London

Quick apply

Job details

£95,000 - £110,000 a year

Benefits

Company pension

Qualifications

CRM software
Process improvement
Internal department liaison
Team management

Full job description

Head of Customer Experience

London (office 3 to 4 days per week) | £95,000 to £110,000

Own the post-purchase customer experience for a high-growth online consumer business serving millions of customers a year. Reporting to the VP of Customer Experience, you'll lead the strategy and the team that decide how every customer journey and touchpoint works after the point of sale.

The product is complex and the stakes for customers are high: when they get in touch, it matters. Millions of customers, digital-first delivery, and contact that spikes at the moments people care most about. Designing journeys that work and bring commercial value to the organisation is one of the key success measures.

What you'll own

The post-purchase customer experience strategy: every journey, every touchpoint, and the decisions about how they change
Customer journey mapping and friction hunting: using data and customer insight to find where experiences break, then fixing the process rather than the symptom
The post-purchase communications strategy, working with the communications lead so every message earns its place
Alignment with contact centre operations: designed journeys that hold up against real volumes, real spikes and real operational constraints
The customer experience technology agenda: making sure the platforms behind the experience are doing what the strategy needs
A multidisciplinary team: mentoring, developing, and building a culture that ships improvements rather than decks

You'll work across Data and Insights, Product, Commercial, Finance, Workforce Planning and Customer Operations, and you'll be trusted to set the direction.

Our ideal applicant

A customer leader: currently leading a customer experience or customer journey function in a high-volume consumer business
Has worked where the product is complex and the customer's moment of need is high-stakes, and knows how that changes journey design
Proven at journey mapping and process improvement with measurable results, revenue or cost, attached
Fluent in customer experience technology, CRM platforms and what contact centre operations can actually absorb
Influences across departments without owning them: commercial, product and operational leaders take this person's calls
Strategic and analytical in equal measure, and clear when explaining complex things to people who are busy

The package

£95,000 to £110,000
London office, 3 to 4 days per week
Pension with employer contribution
25 days holiday plus bank holidays, rising with service
Personal training budget
Enhanced parental leave

Quick apply

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head of customer service jobs in uk remote

Head of Customer Experience