At Henry Schein One UK, we are a tech company with a mission to redefine dental care, creating a future where personalised, AI-driven treatment and intelligent practice management come together to enhance patient care and build a thriving dental practice.
We’re innovators, relentless in our pursuit of customer success and constantly pushing the boundaries of the possible to create world-class SaaS products.
Culture matters to us. Celebrated as one of the ‘Sunday Times UK's Best Places to Work’ companies, our culture as an inclusive and forward-thinking company means we are committed to creating an environment that values diversity and flexibility and promotes equal opportunities for everyone.
Tech for good! Our SaaS product Dentally, solves real-world problems across three core areas.
Clinical; AI‑powered diagnostics and note-taking, giving dentists an extra set of expert eyes on every x‑ray, further detecting subtle signs across conditions and boosting clinical accuracy in seconds.
Practice Management - Automating everything, ensuring dental practices get admin done quicker! Payments, Workflows & Patient Management, 3rd Party Integration, Reporting and Staff Instant Messaging.
Patient Experience - A digital-first experience that empowers patients to manage appointments, complete medical forms, and make payments - all from their own device. No more old-school phone calls and paper forms.
We are problem solvers, not ticket takers, and we champion creative problem-solving. Customer success is at the heart of everything we do. We strive to ensure that each member of our team, regardless of their department or role, prioritises the success of the customer in every interaction. From our Commercial teams right through to Operations, every area of our business plays an instrumental role in shaping the value of our user’s experience.
Our customer success programmes are pivotal in maintaining dynamic feedback channels with our product teams, ensuring that we are always enhancing our software to align with customer needs. By delivering top-tier service, crafting innovative solutions, and offering proactive support, we are not just meeting expectations—we are creating long-lasting partnerships that drive positive outcomes.
As an Instructional Designer, you will transform product knowledge and learning
requirements into high-quality, engaging digital learning experiences. Using
instructional design and adult learning principles, you will create content that drives
knowledge retention, behaviour change, and product adoption.
Success in this role means learners can easily understand and apply what they’ve
learned, leading to improved onboarding outcomes, stronger customer confidence,
and scalable learning solutions. You will play a key role in enabling the business to
deliver consistent, effective, and engaging learning experiences at scale, supporting
growth and customer success.
Design and develop high-quality digital learning assets (e.g. eLearning modules,
videos, simulations) that support product onboarding and drive measurable
improvements in learner understanding and adoption
Build courses using tools such as Articulate 360, Rise, and similar platforms
Create reusable, scalable learning assets and templates to support efficient
content development
Translate product and SME input (provided by Digital Learning Specialists) into
clear, structured learning experiences
Apply instructional design principles, templates, and design standards to ensure
consistent, high-quality learning experiences
Adapt content for different learner groups and use cases
Incorporate assessments, knowledge checks, and scenarios to reinforce
learning outcomes
Optimise content based on learner feedback, engagement data, and
performance insights to improve completion rates, knowledge retention, and
learner experience
Collaborate with Digital Learning Specialists to refine and improve content,
supporting knowledge sharing and capability development across the team
Support LMS administration activities (e.g. course uploads, updates, basic
configuration) as part of a shared team responsibility
Contribute to the evolution of Dentally’s learning strategy with a digital-first
mindset
Formal training or certification in instructional design, learning design, or
education technology is desirable.
Experience in instructional design, learning design, or digital content
development
Hands-on experience with eLearning authoring tools (e.g. Articulate 360, Rise,
Camtasia)
Strong understanding of adult learning principles and instructional design
methodologies (e.g. learning objectives, assessment design, knowledge checks,
structured learning flows)
Ability to translate complex information into engaging, learner-friendly content
Creative and detail-oriented, with a strong focus on user experience
Strong organisational skills and ability to manage multiple projects
Collaborative approach, working effectively with SMEs and stakeholders
Proactive and adaptable mindset in a fast-paced environment
Diversity at Henry Schein One is all about you being you. Diversity and inclusion are integral to every aspect of our business, we push boundaries fuelled by a diverse set of voices and a desire to make a difference. We are proud to be an equal-opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business. We’re making a difference every day and you can too.
Everyone at Henry Schein One is encouraged to live and demonstrate our core values:
Community
Caring
Corporate Citizenship
Shared Success
Career
We've made our process as simple as possible whilst also allowing you to meet multiple members of the team, giving us valuable viewpoints on your experience. For most roles, all interviews are via Zoom and we aim to get you through out process in about 2 weeks.
We look forward to hearing from you :)
