Job Ref: BES7312
Branch: Caledonian Hotel Ullapool
Location: Caledonian Hotel Ullapool, Ullapool
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Shift pattern: Various
Hours per week: 40/45
Posted date: 24/06/2026
Closing date: 24/07/2026
Location: Scottish Highlands
Department: Front Office
Reports to: General Manager
We are seeking an experienced and personable Head Receptionist to lead our front-of-house team and deliver outstanding guest experiences in our Highland hotel. As the first point of contact, you will set the tone for exceptional service, ensuring every guest receives a warm, professional welcome reflective of the hospitality and charm of the Scottish Highlands.
- Oversee daily reception activities including check-in, check-out, reservations, and guest enquiries
- Ensure all front desk procedures are carried out efficiently and in line with hotel standards
- Maintain accurate guest records and handle cash/card transactions responsibly
- Supervise, train, and motivate reception staff to deliver excellent customer service
- Prepare rotas, manage staffing levels, and ensure adequate coverage at all times
- Conduct performance reviews and support staff development
- Provide a friendly, professional, and knowledgeable welcome to all guests
- Handle guest requests, feedback, and complaints promptly and effectively
- Promote local attractions, events, and experiences within the Highlands
- Manage room bookings and availability using the hotel’s booking system
- Coordinate with housekeeping and other departments to ensure room readiness
- Produce reports on occupancy, revenue, and reception performance
- Ensure high standards of presentation and cleanliness in the reception area
- Adhere to company policies, health safety, and data protection regulations
- Support revenue management strategies and upselling opportunities
- Previous experience in a senior reception or front office role, ideally within hospitality
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Professional appearance and a passion for delivering exceptional customer service
- Good organisational skills and attention to detail
- Experience with hotel reservation systems (e.g., Opera, Rezlynx, or similar)
- Ability to remain calm and efficient in a fast-paced environment
- Knowledge of the Scottish Highlands and local tourism offerings
- Experience working in boutique or rural hotels
- Additional language skills
- Full-time position, including evenings, weekends, and public holidays
- Competitive salary
- Staff accommodation (if applicable)
- Meals on duty
- Opportunities for career development
- A supportive and friendly working environment in a stunning Highland setting
About Us
Built in the early 1900s, the 83-bedroom Caledonian Hotel is one of the oldest hotels in the area. It still boasts a quiet, friendly and welcoming atmosphere and pleasant gardens.
The Hotel overlooks Ullapool's working harbour and the colourful fishing boats on Loch Broom. To the right of the hotel is the Fowler Memorial Clock - said to be the most photographed clock in the Highlands. It was first erected in 1899 in memory of Sir John Arthur Fowler (1817-1898) and his family who lived at Braemore House near Corrieshalloch Gorge. However, to help reduce traffic congestion, it was moved to its new home in West Argyle Street in the 1960s.
Thanks to its central location in the town of Ullapool and modern comforts, The Caledonian Hotel is perfect for both the business and leisure traveller.
Ullapool is the main port of the Outer Hebrides and offers good road links to various spectacular highland locations, including Loch Maree, Lochinver, Gairloch, Corrieshalloch Gorge and Inverewe Gardens, where visitors can enjoy the many tropical and exotic shrubs and trees that grow there.
The capital of the Highlands, Inverness is under two hours away, providing ample opportunity for shopping trips.
We truly believe our people are our biggest asset and to reflect that we offer:
- Market leading Rates of Pay
- Anniversary Bonus
- Flexible Shifts, full and part time to fit around other commitments
- 28 Days paid Holiday (pro rata) rising annually to a maximum 33 Days per year
- Full Training and Supervision Given
- Opportunity to gain recognised qualifications to help you progress
- Subsidised Accommodation Available includes WiFi, Food, Energy Bills, Rates and Licences
- Introduce a Friend Scheme worth £600 +
- Anniversary weekend stay for you or to give as a gift to family or close friends
- Access to complimentary Mental Health Wellbeing services
- Discounted Bespoke Hotel Stays, for you, your family and friends
- 50% off all Food Beverage during Bespoke Hotel Stays
- A range of local in-house benefits
- many more!
