Customer service manager ii Work, Jobs in United Kingdom (with Salaries)

Customer Success Manager II
FinQuery —Remote
- Full-time
- Remote
- Google Suite
- Salesforce
- Analysis skills
- Annual leave
Customer Success Manager II
Recurly —London
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Contracts
- Annual leave
- Employee assistance programme
Quick apply
Customer Support Manager
Momentus Technologies —Birmingham
- Remote
- Hospitality
- Management
- SQL
Quick apply
Clinical Project Manager II
Perceptive —London
- Full-time
- PMP
- No experience needed
- English
Customer Service Representative II
Bobrick Washroom Equipment LTD —Deeside
- Human resources
Quick apply
Project Delivery Manager - Commercial Product Management
S&P Global —London
- £108,400 - £140,000 a year
- Hybrid work
- Project management
- Product management
- Agile
- Annual leave
- Employee discount
Program Control Analyst
BAE Systems Inc. —York
- £61,278 - £104,173 a year
- Full-time
- Microsoft Excel
- Oracle
- PMP
- Annual leave
- Employee assistance programme
13d
Project Manager II
Clinical Ink —Remote
- Remote
- Project management
- Bachelor's degree
- No degree
Quick apply
4d
Account Manager / Engagement Manager – Managed Services (Account Manager II)
UST —London
- Negotiation
Quick apply
Product Manager II -UK
Certinia UK Limited —Harrogate
- Hybrid work
- Salesforce
- ERP systems
- Analysis skills
Quick apply
13d
Customer Care Manager
Dandara —Southampton
- Customer service
- Continuous improvement
- Construction experience
- Employee assistance programme
7d
Procurement Business Manager
NHS Wales Shared Services Partnership —Cardiff
- £40,559 - £48,841 a year
- Full-time
- English
10d
Operations Manager (Finance)
Revolut —Remote
- Remote
- SQL
- Project management
- Bachelor's degree
Principal Product Manager - Insurance Regulatory Reporting
Clearwater Analytics, LLC —London
- £207,000 - £295,550 a year
- Sales
- Master's degree
- Bachelor's degree
- Annual leave
Quick apply
14d
Product Manager II, EU Co-Branded Credit Cards, Amazon Payment Products
Amazon EU SARL (UK Branch) —London
- Full-time
- Marketing
- Engineering
- Business development
Lead Project Planner
Baker Hughes —Aberdeen
- Full-time
- Oracle
- Master's degree
- Bachelor's degree
- Flexible schedule
- Life insurance
Senior Quants Risk Manager
Standard Life —Edinburgh
- Up to £145,000 a year
- Part-time
- Doctoral degree
- Master's degree
- Financial services
- Annual leave
3d
Senior Backend Engineer II - Europe Account
Wise Australia Investments —London
- £111,000 - £145,000 a year
- Java
- SQL
- Communication skills
General Manager
The Half Moon, Herne Hill —London
- Up to £60,000 a year
- Full-time
- Hotel
- Leadership
- Communication skills
- Employee discount
Quick apply
Account Manager
Scorpion Automotive —London
- £14.42 an hour
- Part-time
- Hybrid work
- Sales
- Customer service
- Salesforce
- Health & wellbeing programme
- Annual leave
Quick apply
8d

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customer service manager ii jobs near united kingdom

Customer Success Manager II

FinQuery -
Remote

Apply Now

Job details

Full-time

Benefits

Employee mentoring programme
Annual leave
Sabbatical

Qualifications

Google Suite
Salesforce
Analysis skills
Organisational skills
SaaS
Business
Account management
Communication skills

Full job description

FinQuery stands at the forefront of accounting automation, driven by a deep specialty in contract-driven accounting. Our AI-enabled platform transforms how controllers and finance teams operate, seamlessly managing and accounting for the complex financial contracts—like leases, prepaids, and accruals—that are the backbone of modern business. We are not just a software provider; we are the unified subledger that eliminates time-intensive, error-prone technical accounting workflows, ensuring financial reports are accurate and empowering our customers to focus on strategic, high-value tasks.

FinQuery is the global leader in lease accounting (as recognized on G2.com) and serve more than 8,500 customers worldwide. Our growth trajectory has been consistently validated by the Inc 5000, which has recognized us as one of the fastest-growing private companies for five consecutive years.

Solve the Problems That Matter Most

As a Customer Success Manager II, you will fill the critical role of serving as the face of FinQuery with respect to your assigned customers, ensuring the highest level of customer satisfaction in the industry by proactively building trusting relationships with, and understanding the needs and pain points of, each of your customers. You will be responsible for maximizing customer satisfaction rates, driving expansion by identifying customers’ needs for additional products and services, and managing renewals. In this role you will promote adoption, engagement and advocacy, enhancing FinQuery’s reputation and brand recognition. By proactively understanding and educating the product team about your customers’ needs, you will meaningfully contribute to the development of FinQuery’s product roadmap. The Customer Success Manager II has excellent verbal and written communication skills with the ability to lead meetings and host webinars.

Reports to Customer Success Leader and/or Team Lead

How You Will Make an Impact:

Client Onboarding: Work with sales and implementation teams to ensure a smooth transition from the presale state to the post-sale customer success stage. Expectations include, but are not limited to, joining kick-off calls, keeping up to date with the progress of the implementation, and scheduling a graduation call
Relationship Management: Develop and maintain customer relationships, acting as the primary point of contact throughout the customer lifecycle
Proactive Communication and Documentation: Conduct regular proactive calls and account review meetings; utilizing CRM to maintain an accurate record of discussion and action items
Customer Retention: Monitor health metrics such as NPS and churn scores, and take corrective action and loop in leadership, when necessary, to mitigate churn risk
Revenue Growth: Identify upsell and cross sell opportunities to increase customer usage and product adoption, ensuring positive net revenue retention (NRR)
Contract Negotiation and Renewals: Own customer renewal cycles end to end, working directly with internal stakeholders as needed, to ensure customer satisfaction during the renewal process while adhering to contractual and department requirements for initiating renewal discussions and ensuring all departmental guidelines for providing pricing and any other requirements are followed
Customer Outcomes: Work with the customer, in partnership with management, to build Customer Success Plans, establishing critical goals, desired business outcomes, or other key performance indicators and aid the customer in achieving long and short-term goals
De-escalation: Manage customer complaints, and utilize internal resources where appropriate, to resolve issues with a sense of urgency and in a timely manner
Customer Feedback: Represent the voice of the customer to inform product roadmaps by collecting, analyzing, and disseminating customer feedback and product requirements to system improvements
Data Analysis: Utilize customer data and metrics to make informed decisions and provide actionable insights back to the customer
Advocate Identification: Identify opportunities for customers to become advocates, such as testimonials and case studies
Conduct all business in accordance with FinQuery policies and procedures
All other duties as assigned.

The Expertise You'll Bring:

3-4 years customer success or account management experience in SaaS or software company
Experience in creating success plans and utilizing data to identify the health of a customer
4-year degree or equivalent experience
Good communication skills, both written and verbal
Must have strong organizational skills and be detail oriented
Demonstrated ability to build and maintain relationships with customers
Strong analytical and goal oriented mindset
Emerging ability to recognize upsell and expansion opportunities when speaking to customers
Exposure to contract negotiations and renewal discussions with customers
Experience working in G-Suite, Salesforce, and/or Churnzero

For Your Growth & Career:

Annual employee development program stipend of $1,000 for each employee

Mentorship program available

Sabbatical program of 4 weeks after 5 years of service

Advancement opportunities based on results

For Your Financial Well-being:

Signing stipend for a work-from-home setup

For Your Health & Wellness:

Paid Time Off

For Your Family & Life:

Parental Leave Benefits

Fertility/Adoption Assistance

Annual tutoring stipend for your children

Apply Now

Refine Your Search

customer service manager ii jobs in united kingdom

Customer Success Manager II

Customer Success Manager II

Customer Support Manager

Clinical Project Manager II

Customer Service Representative II

Project Delivery Manager - Commercial Product Management

Program Control Analyst

Project Manager II

Account Manager / Engagement Manager – Managed Services (Account Manager II)

Product Manager II -UK

Customer Care Manager

Procurement Business Manager

Operations Manager (Finance)

Principal Product Manager - Insurance Regulatory Reporting

Product Manager II, EU Co-Branded Credit Cards, Amazon Payment Products

Lead Project Planner

Senior Quants Risk Manager

Senior Backend Engineer II - Europe Account

General Manager

Account Manager

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