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Communications & Engagement Coordinator

Evri -
Remote

Apply Now

Job details

Permanent
Up to £30,500 a year
21 hours ago

Benefits

Cycle to work scheme
Employee assistance programme
Employee discount

Qualifications

IT
Communication skills

Full job description

Communications & Engagement Coordinator

Vacancy Salary

£30,5000 - £33,500

Vacancy Location

Remote

This is a permanent, full time vacancy that will close in 9 days at 23:59 BST.

The Vacancy

Join the UK’s premier parcel & post delivery company

Evri Group is one of the UK’s biggest parcel delivery businesses, powered by our two core brands: Evri and Evri Premium (previously known as DHL eCommerce). With 12,000 colleagues, 30,000+ couriers and 8,000 vehicles, we deliver through our fast, flexible network of hubs, depots, delivery units and fulfilment centres. With over 50 years of experience, we deliver more than 1 billion parcels and 1 billion letters a year, supporting everyone from casual senders to major retailers across the UK and to 200+ global destinations. Our people are at the heart of everything we do. We’re friendly, ambitious and diverse, united by a drive to deliver brilliant service.

We are looking for a Communications Co-ordinator to join our Final Mile Development team, playing a key role in delivering impactful, timely and engaging communications to our nationwide courier network.

This is a fast-paced, highly collaborative role where you will act as a central point of coordination and control for courier communications, helping to ensure the right messages reach the right people at the right time.

Reporting into the Delivery process and Implementation Manager, you will work closely with stakeholders across Delivery, Training, and Product teams to plan and deliver communication strategies that support business change, operational updates and major projects.

What You will Be Doing

Co-ordinate and deliver clear, consistent communications to our courier network
Own and manage the weekly courier communications rhythm, including news updates
Create, schedule and distribute targeted communications across key topics such as:
- Operational updates and process changes
- Performance and availability messaging
- Resourcing and peak planning
- New tools, features and initiatives
Act as a gatekeeper for courier communications, ensuring consistency, quality and priority alignment
Work closely with stakeholders to plan communication strategies for new initiatives and projects
Maintain and update content within internal platforms
Support the shift from email-led communications to more scalable, structured channels
Track, log and report on communication activity, providing insights to improve engagement and effectiveness
Identify communication gaps and continuously improve how we engage our courier community

What We are Looking For

Strong written communication skills, with the ability to adapt tone for different audiences
Highly organised with the ability to reprioritise quickly in a fast-paced environment
Confident working with multiple stakeholders and managing expectations
A proactive, solutions-focused mindset with the ability to balance competing demands
Comfortable acting as a central co-ordinator and decision-maker for communications
Collaborative, approachable and able to build strong working relationships
Previous experience in communications, operations or a similar coordination role is beneficial but not essential
Someone to bring energy, ideas and continuous improvement to how we communicate at scale

We Are Evri — Where Everyone Is Welcome

We’re building an inclusive workplace where individuality is celebrated, and everyone can thrive. If you’re organised, creative, and ready to make an impact, we’d love to hear from you.

About Us

Every parcel, every person, every place – every delivery made for you.

Evri is leading the way in creating responsible delivery experiences for everyone, everywhere. And we’re doing that by offering the most convenient way to send, receive and return parcels without costing the earth.

Whether it’s a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we’ve got it covered. With our team of 30,000 couriers, thousands of local ParcelShops and a growing network of hubs and depots across the country, we safely get parcels from A to everywhere.

And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the past few years, including gongs for IT, innovation and our green fleet.

But we wouldn’t be the biggest dedicated parcel delivery company in the UK without amazing people. We’re a friendly, ambitious and diverse bunch, united by a passion for delivering the best customer experience. We have great opportunities throughout the business, so take a look to see where you might fit in. We can’t wait to hear from you.

Our Benefits

Free digital GP service for all colleagues and their family

Wagestream - access a portion of your earned income before payday

Free basic Will and discounted partner mirror Will for all colleagues

Bonus schemes (grade dependent)

50% discount on sending parcels through Evri

Cycle to Work scheme

Company funded Life Assurance

Employee Assistance Programme with free counselling

Retailer discounts

Great career progression

Up to 26 days holiday

Voluntary flexible benefits at discounted corporate rates

Apply Now

Refine Your Search

customer support coordinator jobs in united kingdom

Communications & Engagement Coordinator

Customer Support Coordinator – Available NOW!

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Customer & Partner Experience Coordinator - EMEA

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