Director of customer service Work, Jobs in United Kingdom (with Salaries)

Associate Client Services Director
BOLDSCIENCE —Remote
- Business development
- Bachelor's degree
- Team management
Head of Client Services
ICS.AI Limited —Remote
- £80,000 - £90,000 a year
- Full-time
- Hybrid work
- AI
- Leadership
Quick apply
Regional Director - Customer (East)
Bromford Flagship Livewest —Thetford
- Up to £140,000 a year
- Monday to Friday
- Hybrid work
- Continuous improvement
- Budgeting
- Leadership
- Annual leave
9d
Customer Experience Director
Stellify —Manchester
- £110,000 a year
- Full-time
- Team management
Quick apply
Head of Safety and Support
Muzz —Remote
- £65,000 - £90,000 a year
- Part-time
- Remote
- AI
- Leadership
- Annual leave
Customer Experience Director
Thirteen —Middlesbrough
- £108,990 a year
- Continuous improvement
- Leadership
- Annual leave
13d
Director of Customer Experience
Car Benefit Solutions —Bury
- £85,000 - £100,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- AI
- Leadership
- Employee assistance programme
Quick apply
Head of Transformation & Service Improvement
West Northamptonshire Council —Northampton
- £84,166 - £90,437 a year
- Continuous improvement
- Team management
- AI
6d
Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- CRM software
- Team management
Quick apply
Head of Claims
MLabs —London
- £150,000 - £200,000 a year
- Full-time
- Remote
- Recruiting
- In-person
- AI
- Annual leave
Quick apply
Head of Service - Support Services
GreenSquareAccord —Birmingham
- £73,500 a year
- Microsoft Powerpoint
- Microsoft Word
- Team management
- Annual leave
- Employee assistance programme
Quick apply
5d
Regional Head of Housing Services
Anchor —Chelmsford
- £84,406 a year
- Remote
- Leadership
Director of Operations
Jobs In. Fitness —London
- Up to £80,000 a year
- Hospitality
- Continuous improvement
- Team management
Quick apply
9d
Global Head of Customer Experience & Success (Sales Team)
SEMrush —London
- £320,000 - £365,000 a year
- Employee assistance programme
10d
Head of Customer Service
Stellify —Manchester
- £95,000 a year
- Full-time
- Team management
- Training & development
Quick apply
1d
Head of Customer Travel Information
TfGM —Manchester
- £75,370 - £84,830 a year
- Hybrid work
- Leadership
- Annual leave
12h
Windsor Director of Customer Operations
The Crown Estate —London
- Hospitality
- Customer service
- Analysis skills
6d
Head of Training
LRG —Camberley
- Hybrid work
- Project management
- Team management
- Organisational skills
Quick apply
Regional Director – Luxury Concierge & Lifestyle Management
Life of Riley Official —Remote
- £26,000 - £35,000 a year
- Remote
- CRM software
- Business development
- Communication skills
Quick apply
12d
Head of Customer Experience
Northern Trains —York
- Customer service
- Continuous improvement
- Leadership
- Employee assistance programme
- Employee discount
6d

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Associate Client Services Director

BOLDSCIENCE
Remote

Apply Now

Job details

Qualifications

Resource allocation planning
Account-based growth strategy development
Stakeholder collaboration
Client engagement
Mentoring junior staff
Internal department liaison
Business development
Bachelor's degree
Team management
Partnership building
Overseeing budgeting and forecasting
Relationship management
Professional development mentoring
Multidisciplinary collaboration
Financial management
Account management
Project leadership
Leadership

Full job description

At BOLDSCIENCE, an Associate Client Service Director (ACSD) plays a pivotal role within the Client Services leadership team. They have a wealth of experience working within the medical communications industry and can execute a variety of deliverables and drive a diverse portfolio of accounts. As well as excellent project and client management skills, an aCSD has a high level of scientific and strategic knowledge, enabling them to quickly become a trusted partner to clients. They are forward-thinking and always looking for new ideas and fresh approaches to push BOLD’s offering to the next level. An aCSD is egoless and leads by example. They are never one to shy away from getting stuck in and pride themselves on the development of their line reports and team. They take the time to build relationships with the wider BOLDSCIENCE team (such as Scientific, Creative, Finance, and People Operations) and ensure that collaborations are successful. An ACSD is beginning to expand their role outside of day-to-day account management and will start to increase their visibility across the wider Client Services & BOLDSCIENCE team.

DAY TO DAY RESPONSIBILITIES:

At BOLDSCIENCE, an ACSD can apply high levels of scientific and/or industry expertise to function as a strategic partner to clients. They are responsible for tactical planning, financial management, resourcing, and driving organic and new business opportunities. Some typical activities will include:

Client Management:

Ability to build an open and honest partnership with clients and build the BOLD team around them. They have a sixth sense and can forward plan, knowing exactly when something needs to be changed/actioned
Extensive experience working across a range of therapeutic areas, clients, and medical education tactics
Provides onsite support where required
Ability to apply a high level of scientific and commercial expertise gained through extensive knowledge and experience in the industry to act as a true client partner
Provides strategic and operational direction to account teams
Acts as a strategic and trusted partner as well as pushing and challenging our clients’ thinking
Works in partnership with the Scientific Lead on accounts to develop and refine client strategy and tactics and ensure the BOLD plan for execution is feasible
Provides support to the account team on client discussions where appropriate and flags any potential conflicts across the business
Implements and maintains quality standards, cost efficiency, and best working practices alongside senior account team members

Project Management:

Overall responsibility for a large or a diverse portfolio of accounts
Effectively directs projects, overseeing and delegating tasks to the team as appropriate. Leads by example and is always happy to have a hands-on approach to support their team
Portfolio lead for strategic discussions and routine client/agency reviews, driving strategic and tactical organic growth
Drives alignment across client teams, ensuring the highest standards are met and providing internal leadership of accounts and teams
Holds regular team meetings to ensure that everyone is up to date, clear on actions, and can ask any questions
In collaboration with the scientific team leads, ensures the optimum level of resources to service account needs and pre-empt any resourcing challenges
Is accountable in driving actions forward and is solution focused to achieving company goals
Reviews content and provides sign-off on work, partnering with the scientific team leads

Financial Management:

Overall responsibility for account financials and business unit KPIs
Works closely with the VP, Client Services to set realistic revenue targets and ensure that BOLDs overall revenue target is achieved
Responsible for account and business unit forecasting, working closely with the Scientific Lead to ensure all financials are accurate
Consistently meets billability & recoverability targets and ensures the same from line reports and wider team members
Completes timesheets accurately on time and ensures the same from line reports and wider team members
Maintains strong relationships with senior clients and procurement teams and supports with MSA negotiations
Supports team in financial conversations with the client, including overall yearly budgeting, timely out-of-scope recovery, and billings

Business Development:

Identifies and drives new business opportunities across new and existing clients
Identifies opportunities for business growth, actively driving new business opportunities and leading in pitches
Responsible for keeping abreast with key events and innovations in the industry

People Management:

Manages and inputs into the career development of direct reports and their teams, closely reviewing goals and objectives
Line manages several team members of varying levels, providing constructive and actionable feedback to team members
Coaches and mentors others across the agency with the ability to adapt to get the best out of the BOLD team
Forms excellent senior-level relationships and is a trusted partner to the Business Unit founder

REQUIRED QUALIFICATIONS:

Extensive experience working within the medical communications industry
Proven ability to work across different therapy areas and project deliverables in a client-facing role. Leading and actioning projects within a fast-paced agency environment
Excellent understanding of the pharma and competitor landscape
Extensive experience and knowledge within the medical communications industry
Experience collaborating with different departments such as Scientific Services, Creative, Digital, etc.
Able to lead a team effectively, including line management responsibilities and mentoring
Experienced financial management including budgets, forecasting, and recoverability
Bachelor’s degree preferred in science, pharmacology, or medicine with the ability to apply high levels of scientific knowledge

Apply Now

Refine Your Search

director of customer service jobs in united kingdom

Associate Client Services Director

Head of Client Services

Regional Director - Customer (East)

Customer Experience Director

Head of Safety and Support

Customer Experience Director

Director of Customer Experience

Head of Transformation & Service Improvement

Head of Customer Experience

Head of Claims

Head of Service - Support Services

Regional Head of Housing Services

Director of Operations

Global Head of Customer Experience & Success (Sales Team)

Head of Customer Service

Head of Customer Travel Information

Windsor Director of Customer Operations

Head of Training

Regional Director – Luxury Concierge & Lifestyle Management

Head of Customer Experience

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