Help desk lead Work, Jobs in United Kingdom (with Salaries)

Service Desk Engineer (Weekend)
Charles Square —Remote
- Up to £40,000 a year
- Weekend availability
- Remote
- Azure
- Agile
- IT
- Annual leave
- Gym membership
Quick apply
Specialist I, Technical Support, Third party
Payroc —Remote
- £28,500 a year
- Full-time
- Remote
- Microsoft Outlook
- Computer literacy
- Communication skills
Quick apply
IT Service Desk Lead
Samiro Search —London
- From £40,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Mentoring
Quick apply
6d
Head of IT
Cencora —Remote
- Full-time
- Remote
- Microsoft Access
- Azure
- Computer Science
3d
Part-Time Sales Role - Ideal for Creatives
Freddie's Flowers —London
- £120 - £600 a day
- Bilingual
- Customer service
- In-person
- Paid training
- Referral programme
Quick apply
12d
Project Manager
Endpoint Clinical —Remote
- £45,000 - £50,000 a year
- Full-time
- Remote
- Customer service
- SQL
- Project management
Service Desk Team Leader
IVC —Bristol
- £40,000 - £55,000 a year
- Hybrid work
- Azure
- Windows
- AWS
- Employee discount
Team Lead - Security and Protection Group
Ministry of Justice —Belfast
- £50,001 - £60,001 a year
- Part-time
- Hybrid work
- Presentation skills
- IT
- Annual leave
- Employee discount
IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
- £50,000 a year
- Hybrid work
- Analysis skills
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply
Service Desk Manager - Security Cleared (SC)
Modular Data —Remote
- Full-time
- Remote
- AWS
- Analysis skills
- Continuous improvement
3d
Service Desk Manager
OFGEM —Glasgow
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Presentation skills
- IT
- Leadership
- Annual leave
- Flexible schedule
Business Service Desk Agent, Deloitte Digital, T&T Solutions
Deloitte —Belfast
- Overtime
- Hybrid work
- Microsoft Outlook
- Customer service
- Communication skills
Help Desk Supervisor – Facilities Management
Hackney Borough Council —Hackney
- £55,353 - £57,495 a year
- Full-time
- Supervising experience
- Leadership
- Communication skills
Modern Workplace - Digital Experience Lead
NTT Ltd —Birmingham
- Scripting
- Communication skills
9d
Lead Service Desk Analyst
Rotork —Bath
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
Quick apply
12d
Specialist I, Merchant Support
Payroc —Remote
- £27,500 a year
- Full-time
- Remote
- Leadership
Quick apply
12d
Modern Workplace - Digital Experience Lead
NTT Data UK —Birmingham
- Scripting
- Communication skills
10d
Lead Application Support Manager
Standard Life —Edinburgh
- £65,000 - £85,000 a year
- Weekend availability
- Azure
- Oracle
- Windows
- Annual leave
6d
AI Engineering Lead
TP ICAP —London
- Full-time
- AWS
- Analysis skills
- APIs
Application Support Specialist
Internova Travel Group —London
- Full-time
- Remote
- Customer service
- Hotel
- Communication skills

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Service Desk Engineer (Weekend)

Charles Square -
Remote

Quick apply

Job details

Full-time
Up to £40,000 a year

Benefits

Annual leave
Company pension
Gym membership

Qualifications

Azure
SAN
Agile
IT
VMWare
Root cause analysis
Communication skills
Active Directory
Intune

Full job description

About Charles Square

Charles Square (CSq) is a Technology Services Partner serving the financial sector and regulated businesses. CSq provides Enterprise Support, Security, Strategy and Supply solutions that set a high bar on reliability, security, and customer experience.

CSq is an agile company, ISO27001 certified and a Microsoft Partner. Our goal is to help companies transform and innovate using technology.

Working for CSq will give you first-hand access to world class technologies, exciting new applications, bespoke software products, fantastic clients, and a great team.

Role Outline

We are looking for an experienced, customer-focused and enthusiastic Client Services Engineer to join our team. You will provide support for on-premises and Azure environments for our customers.

You should have a genuine interest in solving IT issues and be empathetic to customer needs and requirements. Day to day tasks include management and troubleshooting of customer environments and working with our project delivery team to plan and deploy environments and services for our customers.

Your time will be spent as a point of contact for our service desk, dealing with critical tickets and escalations, including change management. The candidate should be prepared to split their working day between providing support for customer environments and colleagues, delivery and documentation.

You should possess excellent written and verbal communication skills, be willing to collaborate with the wider IT support teams and help us continue to develop a strong partnership with our customers.

Key Responsibilities

Reporting to the Service Desk Manager and working as part of a team of four engineers, you will:

Act as the technical point of contact for incidents and service requests
Lead troubleshooting across Azure and on-premises infrastructure, taking ownership of major incidents from triage through to resolution and post-incident review
Drive root cause analysis on recurring or high-impact issues and implement permanent fixes rather than repeated workarounds
Review and implement changes within customer environments, acting as a technical reviewer for changes raised by other engineers
Build and maintain technical documentation, runbooks and knowledge base articles to reduce future escalations and uplift the wider team
Identify opportunities where additional CSq services could genuinely benefit a customer, and flag these to account management

What you will need to succeed

For this role we are looking for someone with previous experience in an IT Solution Provider or MSP environment, with in-depth knowledge in troubleshooting and the hunger to learn and progress as well as bringing something special to the company.

Experience supporting and troubleshooting complex environments.
Ability to work in a fast-paced environment and manage competing priorities.
Ability to prioritise and self-manage your workload.
You will have excellent client service skills, dealing with time critical issues efficiently as well as being enthusiastic about expanding your technical knowledge.

Required Skills

Microsoft AZ-104 certification (or equivalent demonstrable experience); VMware Certified Professional is desirable
4+ years’ experience in a similar role
Demonstrable working knowledge across most of the following Azure and on-premises components: VMware, Active Directory, Exchange (Online and/or on-premises), Intune, Conditional Access, and Storage/SAN

Working Hours

7am - 7pm (Friday to Sunday) or (Saturday to Monday)

Company Benefits

19 days annual leave (excluding UK Bank Holidays)
Health Shield – Cash Plan
Cinema Tickets
Gym Membership
Social Events
Training & Certification contributions
Pension
High street retailer discounts via Shop St
CSq Benefits Hub

Equal Opportunities & How to Apply

Charles Square is committed to creating an inclusive and welcoming environment where diversity is valued and everyone can do their best work. We encourage applications from all qualified candidates and are proud to be an equal opportunities employer.

If you require any reasonable adjustments during the recruitment process, please let us know when you apply and we will be happy to accommodate.

Quick apply

Refine Your Search

help desk lead jobs in united kingdom

Service Desk Engineer (Weekend)

Specialist I, Technical Support, Third party

IT Service Desk Lead

Head of IT

Part-Time Sales Role - Ideal for Creatives

Project Manager

Service Desk Team Leader

Team Lead - Security and Protection Group

IT Service Desk Manager

Service Desk Manager - Security Cleared (SC)

Service Desk Manager

Business Service Desk Agent, Deloitte Digital, T&T Solutions

Help Desk Supervisor – Facilities Management

Modern Workplace - Digital Experience Lead

Lead Service Desk Analyst

Specialist I, Merchant Support

Modern Workplace - Digital Experience Lead

Lead Application Support Manager

AI Engineering Lead

Application Support Specialist

I want to receive the latest job alerts for help desk lead in united kingdom

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