Operations & Guest Experience Coordinator (Remote | Part-Time)
Location: Remote (UK Preferred)
Position: Part-Time (15 Guaranteed Paid Hours Per Week)
Salary: £17.50–£18.00 per hour, depending on experience.
Additional Hours: Additional paid hours available during busy periods.
Career Progression: Genuine opportunity to become full-time as the company continues to grow.
About Allsquare Properties
Allsquare Properties is a growing serviced accommodation company managing high-quality short-term rental properties across West London and the surrounding areas. We pride ourselves on delivering exceptional guest experiences whilst maintaining beautifully presented homes for every stay.
Our mission is simple: to provide exceptional stays for every guest while creating long-term partnerships with landlords and building a business our team is proud to be part of.
We're looking for an organised, proactive and solutions-focused Operations & Guest Experience Coordinator to become the operational hub of our business.
This is far more than a customer service role.
You'll become the central point of communication between our guests, cleaning team, contractors, suppliers and management, ensuring everything behind the scenes runs smoothly.
As we continue to expand our portfolio, this role has genuine potential to grow into a full-time Operations position.
We're a small family-run business that genuinely cares about our guests, our landlords and our team. We believe in treating people with respect, communicating openly and building long-term relationships based on trust.
About the Role
No two days are the same.
Some days you'll be responding to guest enquiries and coordinating linen collections.
Other days you'll be organising maintenance, ordering supplies, speaking with contractors or improving our operational systems.
While our booking confirmations and check-in instructions are fully automated, you'll provide the personal support that makes a real difference whenever guests need assistance.
Your role is to keep our operations running efficiently, anticipate problems before they happen and ensure every task is followed through to completion.
Workload naturally fluctuates throughout the year. During quieter periods you'll spend more time improving systems, organising maintenance schedules, reviewing inventory and helping us become even more efficient. During peak seasons, guest communication and operational coordination will naturally increase.
Key Responsibilities Guest Experience
- Respond promptly and professionally to guest enquiries before booking.
- Support guests throughout their stay.
- Answer guest questions and resolve issues quickly and professionally.
- Coordinate solutions for maintenance or housekeeping concerns.
- Escalate urgent issues when required.
- Help deliver an exceptional guest experience and maintain excellent guest reviews.
Property Operations
- Liaise daily with our cleaning team.
- Ensure every property is guest-ready.
- Coordinate maintenance works with contractors.
- Arrange repairs around guest stays.
- Maintain an up-to-date maintenance tracker.
- Follow outstanding jobs through to completion.
- Request photographs from cleaners whenever damage or maintenance issues are identified.
- Keep management updated on any significant operational issues.
Linen Coordination
- Coordinate linen collections and deliveries with our commercial laundry provider.
- Ensure cleaners have sufficient time to prepare dirty linen before collections.
- Confirm clean linen deliveries have been completed successfully.
- Resolve any collection or delivery issues.
- Continually look for ways to improve our linen processes.
Inventory Management
- Monitor stock levels across all properties.
- Liaise with cleaners regarding low stock.
- Order guest consumables including toilet rolls, coffee pods, tea, coffee, sugar and guest amenities.
- Coordinate deliveries to coincide with property access wherever possible.
- Maintain organised inventory records.
- Review upcoming arrivals and departures.
- Ensure smart locks, access information and guest instructions are ready before check-in.
- Coordinate emergency maintenance where required.
- Chase contractors and suppliers to ensure work is completed on time.
- Monitor ongoing operational tasks and ensure nothing is missed.
- Identify recurring issues and suggest improvements to increase operational efficiency.
- Assist in creating and maintaining operational procedures and checklists as the business continues to grow.
Communication
- Act as the main communication hub between guests, cleaners, contractors, suppliers and management.
- Maintain clear, professional and timely communication.
- Ensure tasks are followed through without requiring constant management involvement.
About You
We're looking for someone who:
- Has exceptional written and spoken English, with the confidence to communicate professionally with guests.
- Is highly organised and detail-oriented.
- Enjoys solving problems.
- Takes ownership of their work.
- Can prioritise multiple tasks effectively.
- Remains calm under pressure.
- Is proactive and enjoys improving processes.
- Is comfortable learning new software and systems.
- Works well independently.
- Has previous experience in customer service, hospitality, property management or serviced accommodation (preferred but not essential).
- The ability to speak Hindi and/or Gujarati would be an advantage, as some members of our cleaning team have limited English, although this is not essential.
Systems You'll Use
Experience with any of the following would be advantageous, although full training will be provided:
- Hostaway
- Airbnb
- Booking.com
- WhatsApp
- Google Workspace
- Microsoft Office
Grow With Us
At Allsquare, we're not just looking for someone to complete tasks—we're looking for someone who wants to become part of our journey.
As a growing serviced accommodation business, you'll gain hands-on experience across every aspect of operations, from guest communication and property management to maintenance coordination, supplier relationships and business operations.
You'll work directly with the founders, giving you a unique opportunity to see how a growing business is built from the inside. We believe in empowering our team, encouraging new ideas and giving people the opportunity to take ownership of their work.
Whether you're looking to build a long-term career in operations, hospitality, property management or the serviced accommodation industry, we'll provide the training, support and trust to help you succeed.
As Allsquare Properties continues to expand, we want our team to grow with us. We're looking for someone who wants to make a real impact, take on increasing responsibility and become an important part of our long-term success.
What We Offer
- Competitive hourly rate of £17.50–£18.00 per hour, depending on experience.
- 15 guaranteed paid hours per week.
- Additional paid hours available during busy periods.
- Fully remote working.
- Flexible working around agreed responsibilities.
- A varied role where no two days are the same.
- Comprehensive training and ongoing support to help you succeed in the role.
- The opportunity to work directly with the founders of a growing business, where your ideas and contributions will genuinely make a difference.
- Real responsibility and autonomy, with the freedom to take ownership of your work and help shape our operational processes.
- Genuine opportunity to grow into a full-time Operations role as the business expands.
- The chance to become an integral part of a friendly, ambitious and fast-growing company.
Pay: £17.50-£18.00 per hour
Benefits:
- Company pension
- Work from home
Work Location: Remote
