Incident manager Work, Jobs in United Kingdom (with Salaries)

Upgrade and Incident Manager
RLDatix —Remote
- Hybrid work
- Travel
- Communication skills
- Employee assistance programme
Operational Risk Manager (Wealth & Trading)
Revolut —Remote
- £5,700 - £6,000 a month
- Remote
Service Delivery Manager – (Mortgage Platform)
Unisys —Remote
- Full-time
- Remote
- Bachelor's degree
3d
Manager, Command Centre & Incident Management
Charles Stanley —London
- Weekend availability
- Computer Science
- Project management
- Bachelor's degree
4d
Train Service Manager
c2c Railways —Upminster
- £58,332 - £64,814 a year
- Full-time
- English
Quick apply
1d
Senior Incident and Resilience Manager
DNA Payments —London
- Weekend availability
- Hybrid work
- Computer Science
- Analysis skills
- Bachelor's degree
Quick apply
Incident Manager
Peak6 —Belfast
- Customer service
- Master's degree
- No degree
- Annual leave
- Flexible schedule
Quality Manager (Childrens Services)
CareTech Group —Remote
- £55,000 - £65,000 a year
- Full-time
- Remote
- Travel
- Communication skills
9d
Control Centre Duty Manager
Keolis Amey Docklands 2025 Limited —London
- £90,450.17 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Employee discount
5d
Enterprise Risk Manager
Revolut —Remote
- Remote
- Financial services
- Communication skills
Corporate Security Operations Manager, London
OpenAI —London
- Full-time
- English
- Leadership
Major Incident Manager Lead
Capgemini —Manchester
- Hybrid work
- AWS
- Communication skills
10d
Incident & Problem Manager
BlackRock Investments —Edinburgh
- Full-time
- Hybrid work
- Azure
- Data analysis skills
- Financial services
- Work from home
Operations Manager-Tyneside Rail Operation Centre
Network Rail —Gateshead
- £55,596 - £73,296 a year
- Full-time
- Continuous improvement
- IT
- Annual leave
- Employee discount
8d
Vehicle Operations Specialist
Octopus Energy Group —Remote
- Full-time
- Remote
- Maintenance
- Driving
Quick apply
Head of Support
Support Revolution —Remote
- Full-time
- Remote
- Oracle
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Senior Operational Resilience Manager
Expedia —London
- £173,000 - £277,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
1d
Patient Resolution Team Supervisor
Clinical Partners Ltd —Remote
- £32,000 - £36,250 a year
- Remote
- Team management
- Communication skills
- Annual leave
- Employee assistance programme
2d
Information Governance Manager
King's College Hospital NHS Foundation Trust —London
- £56,276 - £63,176 a year
- Full-time
- In-person
5d
Service Delivery Manager (UK)
Ness Digital Engineering —London
- Full-time
8d

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Upgrade and Incident Manager

RLDatix -
Remote

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Job details

Benefits

Employee assistance programme
Private medical insurance

Qualifications

ITIL
Problem management
Communication skills

Full job description

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organisations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

We’re searching for a UK-based Incident & Upgrade Manager to join our Customer Operations / Customer Support team, so that we can stabilise service performance, reduce incident recurrence, and improve customer experience across our platform. The Incident & Upgrade Manager will lead major incident management, oversee customer upgrades, and drive continuous operational improvement to deliver more reliable, efficient, and customer-focused services across the organisation.

How You’ll Spend Your Time

Leading major incident response calls to ensure structured, timely resolution and clear accountability across Support, Product, Engineering, and Customer Success
Owning the end-to-end lifecycle of high-severity incidents to minimise customer impact and drive full root cause resolution
Driving post-incident reviews (PIRs) and problem management practices to eliminate repeat issues and improve long-term platform stability
Coordinating and managing customer upgrades to ensure smooth delivery, minimal disruption, and strong communication
Analysing service performance data to identify trends, risks, and opportunities for improvement across incidents and operations
Building and embedding scalable processes, governance, and ITIL-aligned frameworks to improve consistency, efficiency, and cross-team collaboration

What Kind of Things We’re Most Interested in You Having

Proven experience in incident and/or problem management within a SaaS environment
Demonstrated success in leading high-pressure incidents and driving improvements to service performance and reliability
Strong understanding of ITIL frameworks (incident, problem, and change management)
Ability to translate technical concepts into clear actions and communications for both technical and non-technical stakeholders
Experience working cross-functionally across Support, Engineering, Product, and Customer Success teams
Strong stakeholder management skills with the ability to influence, challenge, and drive accountability at senior levels
A customer-first mindset with a passion for improving service delivery and operational outcomes
A proactive, high-energy approach with the resilience to thrive in a fast-paced, complex environment
Ability to travel across the UK as needed (typically monthly) with a primarily remote working model

By enabling flexibility in how we work and prioritising employee wellness, we empower our team to do and be their best. Key benefits include private health and group accident insurance, an Employee Assistance Program (EAP) for confidential support, and Loyalty Awards for long-service employees.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, colour, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by law.

As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to [email protected].

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organisational factors are also taken into consideration.

Apply Now

Refine Your Search

incident manager jobs in united kingdom

Upgrade and Incident Manager

Operational Risk Manager (Wealth & Trading)

Service Delivery Manager – (Mortgage Platform)

Manager, Command Centre & Incident Management

Train Service Manager

Senior Incident and Resilience Manager

Incident Manager

Quality Manager (Childrens Services)

Control Centre Duty Manager

Enterprise Risk Manager

Corporate Security Operations Manager, London

Major Incident Manager Lead

Incident & Problem Manager

Operations Manager-Tyneside Rail Operation Centre

Vehicle Operations Specialist

Head of Support

Senior Operational Resilience Manager

Patient Resolution Team Supervisor

Information Governance Manager

Service Delivery Manager (UK)

I want to receive the latest job alerts for incident manager in united kingdom

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