It service manager Work, Jobs in United Kingdom (with Salaries)

AI Transformation Manager
ICS.AI Limited —Remote
- Up to £100,000 a year
- Full-time
- Remote
- AI
Quick apply
7d
IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
- £50,000 a year
- Hybrid work
- Analysis skills
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply
9d
IT Service Manager
Hampshire County Council —Winchester
- £48,948 - £54,423 a year
- Hybrid work
- IT
- Leadership
- Communication skills
11d
IT Operations Manager
Trafalgar Entertainment —Woking
- £60,000 - £65,000 a year
- Full-time
- Continuous improvement
- IT
- Communication skills
9d
IT Manager
Cazoo —Richmond
- Hybrid work
- Windows
- IT
- Employee discount
- Referral programme
IT Service Manager
NFU Mutual —Stratford-upon-Avon
- Up to £60,000 a year
- Full-time
- Hybrid work
- IT
- Financial services
- Annual leave
- Employee discount
9d
Service Delivery Manager (UK)
Ness Digital Engineering —London
- Full-time
7d
Agile Delivery Manager
Evri —Remote
- £60,000 a year
- Temporary
- Remote
- Travel
- Agile
- IT
- Employee assistance programme
- Employee discount
Technology Manager
RHP —Teddington
- £85,883 a year
- Full-time
- Leadership
- Annual leave
7d
IT Support Manager (CPG) (Remote)
RemoteStar —Remote
- Full-time
- Hybrid work
- Spanish
- Up to 50% travel
- English
Data Delivery Manager
Ageas —Remote
- Full-time
- Hybrid work
- School
17h
Workday Programme Manager
CE Global Partners —Remote
- £750 a day
- Remote
Quick apply
IT Support Assistant
Monica Vinader —London
- Travel
- IT
- In-person
Quick apply
Programme Manager (Contract)
Linear Executive Search —London
- £800 - £925 a day
- Temporary
- Hybrid work
- Human resources
- Software development
- IT
- Work from home
Quick apply
Systems Manager (The St. Regis Bermuda Resort)
Marriott International, Inc —Saint George's
- Full-time
- Hospitality
- Hotel
- Bachelor's degree
IT Manager
Farol Ltd. —Thame
- £45,000 - £60,000 a year
- Full-time
- Computer networking
- IT
- In-person
- Employee discount
Quick apply
9d
Service Desk Engineer (Night)
Charles Square —Remote
- Up to £45,000 a year
- Full-time
- Remote
- Azure
- Agile
- IT
- Annual leave
- Gym membership
Quick apply
11d
IT Operations & Digital Workplace Manager
Solus Accident Repair Centres —Stansted
- £55,000 - £70,000 a year
- Full-time
- Remote
- SharePoint
- IT
- Leadership
- Employee discount
IT Service Improvement Manager
ivolve Care and Support —Swansea
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- IT
- Referral programme
IT Service Delivery Manager
FalconSmartIT —Wimbledon
- PMP
- Bachelor's degree
- Agile
Quick apply

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AI Transformation Manager

ICS.AI Limited
Remote

Quick apply

Job details

Full-time
Up to £100,000 a year
7 days ago

Qualifications

ITIL Certification
ITIL
AI
PRINCE2 Certification

Full job description

Job Title: AI Transformation Manager

Salary: Up to £100,000 Location: North of England / Scotland (Remote)

Contract: Full Time, Permanent

Department: Delivery

About ICS.AI

ICS.AI is the UK's market leader in Artificial Intelligence solutions for local government and the wider public sector. As a Microsoft Solutions Partner, we combine cutting-edge AI technology with deep sector expertise to deliver guaranteed, measurable outcomes through our SMART: Platform covering AI Contact Centres, Staff Copilots, and Social Care AI.

Our work has been recognised in Parliament for responsible AI innovation, and we are ranked #19 in TechRound's AI45 2026. With £12M in annual savings identified at a single council, 11M+ real-world AI interactions delivered, and 20+ public sector partners across the UK, we don't just talk about AI transformation — we prove it.

The Role

We are seeking an experienced Transformation Manager to join our growing Delivery team and lead high-profile AI Transformation Programmes for public sector clients across Scotland and the North of England.

Operating at a senior level, you will provide overall leadership across a coordinated portfolio of projects, with Senior Project Managers responsible for day-to-day delivery. You will own programme governance, manage executive-level client and third-party relationships, and ensure our AI platforms are successfully implemented, adopted, and delivering measurable, sustainable benefits.

As a senior member of the Delivery leadership team, you will also work closely with the Director of Delivery to contribute to delivery standards, programme management capability, and strategic improvement across ICS.AI.

Key Responsibilities

Lead multiple concurrent AI transformation programmes, accountable for outcomes across the full delivery lifecycle
Act as senior point of contact for clients, managing executive-level relationships, Programme Boards, and escalations
Own programme governance, integrated planning, reporting, and assurance frameworks
Lead programme-level change management and organisational adoption strategies
Manage programme budgets, commercial change control, and financial forecasting
Own benefits realisation frameworks — defining, baselining, tracking, and evidencing outcomes
Oversee cross-project risk, issues, and dependency management
Ensure AI solutions are deployed in line with public sector expectations for governance, ethics, and responsible AI use
Support the Director of Delivery in continuous improvement of programme management standards across ICS.AI

About You

You will be an outcome-focused, commercially aware programme leader with a strong track record in complex digital or AI-enabled transformation. You will be equally comfortable in a boardroom with council executives as you are in a delivery team discussion about risk and dependencies.

Essential:

At least 7–10 years in project and programme delivery roles
Proven experience leading complex, multi-project transformation programmes
Experience operating in public sector or local government environments
PRINCE2 Foundation qualified
Demonstrable experience managing programme budgets, risk, and senior stakeholders
Ability to confidently engage with AI concepts and translate them for non-technical audiences

Desirable:

PRINCE2 Practitioner, MSP (Managing Successful Programmes), or ITIL Foundation
Experience with AI, data platforms, automation, or intelligent digital services
Familiarity with Generative AI concepts and their application in public sector contexts
Experience governing emerging technologies in regulated or risk-aware environments

What We Offer

Salary up to £100,000
Remote working — flexible blend of remote and client-site delivery
A senior role at the forefront of public sector AI in the UK
Health and wellbeing support
Learning and development investment
Work with genuine social purpose as your programmes directly improve public services for communities across the UK
A collaborative, high-performance culture that invests in its people
The backing of an award-winning, fast-growing company recognised at the highest levels

ICS.AI is an equal opportunities employer. We welcome applications from candidates of all backgrounds and are committed to building a diverse and inclusive team.

Quick apply

Refine Your Search

it service manager jobs in united kingdom

AI Transformation Manager

IT Service Desk Manager

IT Service Manager

IT Operations Manager

IT Manager

IT Service Manager

Service Delivery Manager (UK)

Agile Delivery Manager

Technology Manager

IT Support Manager (CPG) (Remote)

Data Delivery Manager

Workday Programme Manager

IT Support Assistant

Programme Manager (Contract)

Systems Manager (The St. Regis Bermuda Resort)

IT Manager

Service Desk Engineer (Night)

IT Operations & Digital Workplace Manager

IT Service Improvement Manager

IT Service Delivery Manager

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