It support manager Work, Jobs in United Kingdom (with Salaries)

IT Support Manager (CPG) (Remote)
RemoteStar —Remote
- Full-time
- Hybrid work
- Spanish
- Up to 50% travel
- English
CNI IT Support Team Manager
National Grid —Bristol
- £65,000 - £90,000 a year
- Full-time
- IT
- Leadership
- Life insurance
5d
IT Support Manager
Propel Holdings UK Limited —Nottingham
- Hybrid work
- Salesforce
- Supervising experience
- IT
IT Support Manager
DCS Group (UK) Ltd —Banbury
- Azure
- SQL
- IT
Quick apply
IT Support & Operations Manager
Gordon Murray Group —Shalford
- Azure
- Computer Science
- Windows
Quick apply
IT Support Manager
Nebius —Harlow
- English
- Analysis skills
- Computer networking
Quick apply
14d
IT Support Manager
Pepes Piri Piri —Sunderland
- £26,343.44 - £56,317.76 a year
- Temporary
- Computer Science
- Bachelor's degree
- Computer networking
Quick apply
7d
Sr Manager, IT Business Relationship Management (Commercial and Tech Support)
Dexcom —Edinburgh
- Full-time
- Management
- Java
- Bachelor's degree
IT Manager & Hands on Principal Technician
Doocey Group —Tipton
- Full-time
- IT
- Leadership
- Communication skills
IT Support Team Leader
Grafton Group Plc —Birmingham
- Up to £45,000 a year
- Management
- English
- Windows
7d
EUC & Desktop Support Manager
Leisure Employment Services —Hemel Hempstead
- Part-time
- Hybrid work
- Management
- Product management
- Mentoring
- Employee discount
Quick apply
Team Lead, Technical Support
Nice —Remote
- Remote
- Oracle
- Computer Science
- Customer service
12d
IT Service Desk Manager
Northrop Grumman —Cheltenham
- £55,000 - £65,000 a year
- Travel
- IT
- Leadership
Senior Technical Support Operations Manager
Lembaga Inspeksi Technical Inspection Services Ltd —London
- £81,600 - £122,400 a year
- Full-time
- Engineering
- In-person
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
IT Support Team Leader
Drive Ltd —Nantgarw
- £33,610.75 a year
- Full-time
- Hybrid work
- Mentoring
- Computer networking
- IT
- Free parking
- Employee discount
Quick apply
8d
Senior IT Support Technician / Team Lead
Grainger and Worrall —Bridgnorth
- Up to £35,000 a year
- Full-time
- Windows
- Supervising experience
- Travel
- Free parking
Test Content Services Training Manager
PSI Services UK Limited —Remote
- £56,000 a year
- Monday to Friday
- Remote
- Microsoft Office
- Project management
- Bachelor's degree
- Flexible schedule
Quick apply
IT Support Team Lead
Capital On Tap —London
- £500 - £750 a week
- Azure
- Windows
- SQL
Manager, Research & Development Incentives - IT Specialist
Deloitte —Aberdeen
- Hybrid work
- Bachelor's degree
- IT
- Communication skills
Service Desk Manager
Evolve BG Ltd —Wigan
- £50,000 a year
- Leadership
- Communication skills
Quick apply
13d

I want to receive the latest job alerts for it support manager in united kingdom

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Support Manager (CPG) (Remote)

RemoteStar
Remote

Apply Now

Job details

Full-time

Qualifications

Spanish
ITIL Certification
Business processes
English
Bachelor's degree
B2B
Portuguese
IT
Project leadership
Leadership
Communication skills
Negotiation
Information Technology

Full job description

RemoteStar is looking to hire an IT Support Manager (CPG, E-Comm, Retail, FMCG domain with B2B Commerce Solution ) on behalf of our client in Spain.

Location: Hybrid working with offices either in Madrid/Barcelona

Travel Requirements: This position is expected to travel approximately 50% of the time.

Client Details:

Leading SaaS tech company , specialising in mobile-supported business process automation with a significant presence in the USA, Mexico, the UK, and Greece. Their global footprint is expanding, with projects in over 27 countries and a user base exceeding 100,000. They are expanding their business in Spain.

Responsibilities:

Lead the implementation and management of an European Customer Support Centre offering support to over 25 countries.
Oversee the delivery of N2 and N3 IT Support, including incident logging, follow-ups, and closures.
Assembly, governance, and management of a team working with highly customised and complex B2B software applications, including intricate integrations
Handle the escalation of incidents related to non-user end issues.
Manage and monitor network, server, application, CRM and related issues.
Generate reports on pending tickets at the end of each day.
Foster a culture of extreme ownership within the team.
Ensure compliance with hours tracking, issue resolution status, and resource ownership.
Track resource utilisation against allocation and budget, including project timesheet approvals.
Handle daily operations, implementations, and hypercare, assisting with project planning, tracking, documentation, and status updates.
Facilitate the creation and review of functional and technical design documents for complex projects.
Facilitate end-to-end implementation planning, including project management, issue management, communication, and change management.
Lead the generation of Root Cause Analyses (RCAs) and maintain proactive communication and action, including the detection of potential issues that may impact operations.
Effectively manage large service desks or multiple small to medium-sized service desks.
Exhibit strong project leadership skills, along with a solid understanding of business operations and advanced analytical capabilities.
Establish and maintain trusted advisor relationships with client project stakeholders.
Conduct daily review sessions with the team and manage weekly trackers.
Manage service desk emails and oversee service desk plans, ensuring progress and adjusting schedules as needed.

Qualifications & Skills:

Bachelor's degree in Information Technology, or equivalent experience ,ideally from Data Engineering background
10 + years of experience in Sustain/Maintenance/Support Management.
Exceptional interpersonal skills, with strong written and verbal communication abilities.
Relevant experience with CPG or FMCG or Retail or B2B Commerce domain is mandatory
Experience with sustain in CPG companies is preferred, with experience in CRM implementation, Commerce (digital and physical store), POS, and omni-implementation considered a plus.
Excellent organisational and priority-setting skills, capable of tracking issues, escalations, and resolutions across different regions and solution versions.
Strong stress management skills to handle customer pressure and problem resolutions.
Familiarity with business processes and the impact of our solutions and services.
Ability to liaise with users to ensure satisfactory handling of requests or problem reports.
Proven experience in managing customer-specific Development Operations and Managed Services projects.
Solid project leadership skills, with direct responsibility for managing project teams, budget, and schedule.
Strong negotiation, conflict management, and leadership skills.
Proficiency in managing teams of up to 10+ people.
Ability to produce project plans and estimates, balancing business and team requirements.
Experience in managing and communicating with remote developers during non-traditional business hours.
Ability to thrive in a fast-paced, high-energy, team-oriented environment.
Proficiency in multitasking and performing effectively under pressure.
Language proficiency: Brazilian Portuguese (Preferred), English (Fluency), Spanish (Fluency)
Preferred ITIL Certification and Agile Methodology Certification.

Apply Now

Refine Your Search

it support manager jobs in united kingdom

IT Support Manager (CPG) (Remote)

CNI IT Support Team Manager

IT Support Manager

IT Support Manager

IT Support & Operations Manager

IT Support Manager

IT Support Manager

Sr Manager, IT Business Relationship Management (Commercial and Tech Support)

IT Manager & Hands on Principal Technician

IT Support Team Leader

EUC & Desktop Support Manager

Team Lead, Technical Support

IT Service Desk Manager

Senior Technical Support Operations Manager

IT Support Team Leader

Senior IT Support Technician / Team Lead

Test Content Services Training Manager

IT Support Team Lead

Manager, Research & Development Incentives - IT Specialist

Service Desk Manager

I want to receive the latest job alerts for it support manager in united kingdom

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected