Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Mark43's mission is to empower communities and their governments with technology that improves the safety and quality of life for all. We build powerful, scalable, and intuitive software that sets a new standard for the tools upon which first responders rely every day. Our users face complex challenges in high-stakes environments, and we are committed to building teams that bring diverse perspectives, experiences, and ideas to solve them.
We are looking for a Junior Project Manager to join our Professional Services team. In this role, you will help drive the successful delivery of software implementations for public safety agencies across North America. You will work closely with customers, project managers, technical consultants, product teams, and engineers to coordinate implementation activities, manage project timelines, and help ensure successful outcomes for our customers.
This role is ideal for someone who enjoys solving complex problems, working across technical and non-technical stakeholders, and building the foundation for a career in technology project management. You will gain exposure to software implementation, system integrations, public safety operations, and enterprise-scale SaaS deployments while helping agencies modernize critical systems that serve their communities.
What You'll Do
If you were part of our team, here are some things you might have done last week:
- Coordinated project activities across customer stakeholders, implementation consultants, and internal teams to keep a deployment on track.
- Facilitated project status meetings, documented decisions and action items, and communicated progress to stakeholders.
- Worked with a customer to gather requirements and clarify business processes that will impact system configuration and implementation planning.
- Reviewed project schedules and identified risks, dependencies, or resource constraints that could affect delivery timelines.
- Collaborated with technical teams to track integration work, data migration efforts, and testing activities.
- Maintained project documentation, updated project plans, and ensured key milestones were accurately reflected in reporting.
- Assisted in user acceptance testing coordination and helped customers prepare for training and go-live activities.
- Investigated and resolved project-related issues by partnering with internal subject matter experts and customer stakeholders.
- Supported multiple projects simultaneously while balancing competing priorities and deadlines.
What You'll Need
We're looking for someone with 1-3 years of professional experience in project coordination, project management, business analysis, consulting, software implementation, or a related field. Success in this role requires the ability to manage multiple workstreams, communicate effectively across diverse stakeholders, and quickly learn complex technical and operational concepts.
Additional qualifications include:
- Bachelor's degree or equivalent practical experience.
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to manage priorities and adapt in a fast-paced environment.
- Experience working with project management methodologies and tools.
- Comfort working with technical concepts, software systems, APIs, data migration efforts, or system integrations.
- Strong analytical and problem-solving skills.
- Experience gathering requirements, documenting processes, or supporting technology implementations is a plus.
- PMP, CAPM, Agile, Scrum, or related certifications are a plus but not required.
People who thrive on our team also tend to share the following characteristics:
- Humble, open, and curious. You seek to understand problems deeply, welcome feedback, and continuously look for ways to improve.
- Highly organized and dependable. You can balance competing priorities while maintaining attention to detail and follow-through.
- Collaborative and customer-focused. You build strong relationships and work effectively across technical and non-technical audiences.
- Proactive and solutions-oriented. You identify issues early, take ownership, and help drive projects toward successful outcomes.
Location
Our team operates in a remote-friendly environment with opportunities to collaborate from our offices in New York, Boston, and Manchester, UK. Candidates must be authorized to work in one of Mark43's approved hiring locations.
Some travel may be required to support customer implementations, project milestones, and team collaboration.
Mark43 is approved to hire in Canada, the UK, and 36 U.S. states, including Alabama, Arizona, California (excluding San Francisco), Colorado, Connecticut, Washington D.C., Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, and West Virginia. Before applying to a remote role, please ensure that you are able to perform the position in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.
Our Privacy Notice describes how Mark43 uses and protects the personal information of prospective employees during the recruitment process. It informs you about our handling of the personal information you provide to us when you apply for a position in our organization and in general when you express your interest in joining our team.
As a part of Mark43's security measures all employees must: Engage in appropriate use of the company's electronic information resources; Become knowledgeable about and follow relevant security policies and guidelines; Protect the resources under their control, such as passwords, computers, and data that they create, receive, or download; and Promptly report security-related incidents and violations, and responding to official reports of security incidents involving their systems or accounts.
Mark43 is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email [email protected] requesting the accommodation.
