Social work supervisor Work, Jobs in United Kingdom (with Salaries)

Patient Resolution Team Supervisor
Clinical Partners Ltd —Remote
- £32,000 - £36,250 a year
- Remote
- Team management
- Communication skills
- Annual leave
- Employee assistance programme
3d
Trainee High Intensity Therapist
Cambridgeshire and Peterborough NHS Foundation Trust —Cambridge
- £39,959 - £48,117 a year
- Full-time
- Travel
11d
Investigator - London
ICRIR —Belfast
- £46,000 a year
- Overtime
- Hybrid work
- IT
- Communication skills
- Flexible schedule
Trainee IEYP
Young Somerset —Remote
- £26,138 - £27,675 a year
- Full-time
- Hybrid work
- IT
- Time management
- Work from home
2d
Investigator - Major Crime Unit - Cambs
Cambridgeshire Constabulary —Huntingdon
- £37,020 a year
- Full-time
- Annual leave
- Employee assistance programme
4d
Experienced Social Worker - Team for Older People
Wrexham County Borough Council —Wrexham
- £41,771 - £45,091 a year
- Hybrid work
- English
- IT
- School
- Annual leave
- Employee assistance programme
4d
Manchester Graduate Scheme - 21st September 2026
Express Solicitors —Manchester
- £27,500 a year
- Full-time
- Hybrid work
- Employee assistance programme
2d
Psychological Wellbeing Practitioner
South London and Maudsley NHS Foundation Trust —London
- £38,488 - £46,852 a year
- Full-time
- Hybrid work
- Spanish
- Management
4d
CBT Supervisor - Children & Young People's Service
Acacium Group —London
- £50,000 - £53,000 a year
- Part-time
- Supervising experience
- Employee assistance programme
Quick apply
2d
Matchday Ticketing & Turnstile Assistants
West Ham United —London
- Weekend availability
- Customer service
- English
- IT
- Annual leave
- Employee discount
Quick apply
2d
Repairs Officer
Freebridge Community Housing —King's Lynn
- £53,109 a year
- Full-time
- Hybrid work
- Management
- Business
- Employee assistance programme
- Employee discount
Quick apply
10d
Liverpool Graduate Scheme 3rd August 2026
Express Solicitors —Liverpool
- £27,500 a year
- Full-time
- Hybrid work
- Employee assistance programme
2d
Meeting & Event Supervisor
Strand Palace Hotel —London
- £30,900 a year
- Full-time
- Hospitality
- Bar
- Hotel
- Paid training
- Employee discount
Quick apply
12d
Social Worker Level 2
Wiltshire Council —Trowbridge
- £39,144 - £41,110 a year
- Part-time
- Hybrid work
11d
Community Payback Supervisor
Argyll and Bute Health and Social Care Partnership —Campbeltown
- £32,556 - £34,856 a year
- Full-time
- Employee discount
12d
Home Enablement Supervisor
City of Westminster Council —Westminster
- £42,912 - £57,495 a year
- Weekend availability
- Supervising experience
- Driving
- IT
Office Supervisor/Medical Administrator
Airthrey Park Medical Centre —Stirling
- From £16.80 an hour
- Part-time
- Management
- Administrative experience
- Supervising experience
Quick apply
4d
Medical Records Supervisor
Sherwood Forest Hospitals NHS Foundation Trust —Newark-on-Trent
- £25,760 - £27,476 a year
- Part-time
- Organisational skills
- Communication skills
Social Worker - Team for older people
Wrexham County Borough Council —Wrexham
- £38,220 - £40,777 a year
- Hybrid work
- English
- IT
- School
- Annual leave
- Employee assistance programme
4d
Children's Wellbeing Practitioner (CWP) Supervisor
Whittington Health NHS Trust —Islington
- £58,133 - £65,261 a year
- Part-time
11d

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Patient Resolution Team Supervisor

Clinical Partners Ltd -
Remote

Apply Now

Job details

£32,000 - £36,250 a year
3 days ago

Benefits

Annual leave
Employee assistance programme

Qualifications

Team management
Communication skills

Full job description

Patient Resolution Team Supervisor (Titration)

Are you an experienced supervisor looking for your next challenge in a fast-growing healthcare organisation? Do you thrive in a role where you can lead people, improve processes, and make a real difference to patient experience?

The Patient Resolution Team Supervisor (PRTS) supports the team delivering effective management of patient dissatisfaction. This role will act as the escalation point within the team to ensure company processes are followed. The PRTS will be the team supervisor of the Patient Resolution Specialist and will monitor team leave and conduct PDRs in line with Clinical Partners processes and management expectations.

Patient or internally raised concerns will be dealt with as part of the teams workload. Working closely with the Safeguarding Manager/Lead(s), the role focuses on resolving issues wherever possible, escalating to the formal complaint process where required, and ensuring that learning and themes from patient feedback are captured to support continuous service improvement. The role also supports the reporting and investigation of clinical incidents, ensuring appropriate escalation and that learning is captured to improve services.

The PRTS will handle cases that require in depth/expert knowledge, judgement, and a calm, compassionate approach, ensuring patients receive the right outcome in line with Clinical Partners’ quality and safeguarding standards. As a subject matter expert, the PRTS will also help to create and maintain accurate work instructions, advise and support Team Leads on complex or emerging issues, and support improvements that reduce unnecessary handoffs between teams.

This is a fully remote role, working Monday to Friday between 8:00am and 6:00pm on a rota basis. It offers the flexibility of home working alongside the opportunity to make a meaningful impact on patient experience. You’ll be part of a supportive and collaborative environment focused on growth and development, with the chance to shape processes and influence how services are delivered.

Key Responsibilities:

Work collaboratively with Team Leads and the Operations Manager to agree appropriate actions and resolutions.
Identify and escalate recurring themes and leaning points arising from patient feedback and dissatisfaction to inform service improvements.
Work along side the PRS to manage patient dissatisfactions, Safeguarding and non-routine queries.
Manage the teams leave and escalations appropriately.
Report on the team’s performance to the Operations Manager on a regular basis as agreed.
Improve operational efficiency of the team
Investigate concerns by liaising with relevant clinical and non-clinical teams and resolve in line with Clinical Partners’ policies and frameworks.
Seek to resolve the concerns informally wherever possible, in line with organizational policy.
Support the smooth transition from informal concern to formal complaint where required.
Provide flexible support across work streams within Clinical partners as required.
Maintain accurate records of patient concerns, actions taken and outcomes
Report, support and contribute to the investigation of clinical incidents in line with organisational policies, including timely documentation, information gathering and escalation as required.
Maintain confidentiality and handle sensitive information in line with data protection and organizational policies

Requirements:

We’re looking for someone who has:

Strong prioritization and planning skills
Clinical investigation experience
Proven experience of team management in a remote-first setting
Experience in a patient facing, customer experience or

complaint’s role

Excellent written and verbal communication skills
Demonstrated ability to handle sensitive or complex situations

appropriately.

A proactive problem solver
Ability to adapt to a changing workload and stay calm under pressure

Desirable experience:

Experience of working in a health or social care environment
Knowledge of CQC regulations
Formal safeguarding training (children and/or adults)
Understanding of Clinical Partners’ systems and processes
Experience of working with CRMs and contact centre systems, processes and ways of working including non-routine elements
Knowledge of complaints handling procedures

Behaviours Knowledge and Understanding

Friendly, approachable, and professional
A “can-do” positive outlook and attitude
Calm, empathetic, and respectful
A team player who enjoys helping others

· Resilient and self-motivated · Able to communicate with a wide range of people

Organised and able to manage your own time
Able to support the company with additional responsibilities as required.

Remuneration and Benefits:

£32,000 - £36,250 annual salary (DOE)
25 days paid holiday (increasing with service to 28 days) plus bank holidays.
A day off for your birthday.
Healthcare Cash Plan
Benefits Platform
Life Assurance
Discount Vouchers
Flexible working opportunities to suit your personal needs
Opportunities to take part in charitable events
Access to a Wellbeing portal and Employee Assistance Programme (EAP)

This is a fully remote position; however, you must be based in the United Kingdom and have the right to work to be considered.

Please note that this position is expected to attract a high level of interest; therefore, the advert may close earlier than the stated deadline should sufficient applications be received.

Equal Opportunities Employer:

At Clinical Partners we are committed to creating an inclusive and diverse workplace. We believe that everyone deserves an equal opportunity to succeed, regardless of their background, race, gender, age, disability, sexual orientation, or any other characteristic. We welcome applications from all qualified candidates and strive to provide a supportive and respectful environment for all employees.

DBS Check Requirement:

Please note that this position requires a Disclosure and Barring Service (DBS) check as part of our commitment to safeguarding and ensuring the safety of our clients and staff. The successful candidate will be required to undergo a DBS check before commencing employment.

Apply Now

Refine Your Search

social work supervisor jobs in united kingdom

Patient Resolution Team Supervisor

Trainee High Intensity Therapist

Investigator - London

Trainee IEYP

Investigator - Major Crime Unit - Cambs

Experienced Social Worker - Team for Older People

Manchester Graduate Scheme - 21st September 2026

Psychological Wellbeing Practitioner

CBT Supervisor - Children & Young People's Service

Matchday Ticketing & Turnstile Assistants

Repairs Officer

Liverpool Graduate Scheme 3rd August 2026

Meeting & Event Supervisor

Social Worker Level 2

Community Payback Supervisor

Home Enablement Supervisor

Office Supervisor/Medical Administrator

Medical Records Supervisor

Social Worker - Team for older people

Children's Wellbeing Practitioner (CWP) Supervisor

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